I have ordered all my smaller appliances online from deluxbathrooms for the past two years -Taps , toilet roll holders etc . The high end products are always competitively priced . Protective packagin... See more
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We are Ireland's premier destination for premium bathrooms and tiles. Proudly 100% Irish-owned, we bring you Europe's finest bathroom and tile brands at unbeatable prices, ensuring the best value for our customers. With two conveniently located showrooms in Cork and Dundalk with over 40 beautifully curated modern and traditional bathroom displays, enabling you to visualise your dream bathroom with ease. Open 7 days a week, both showrooms are complemented by our online store, ensuring that you can browse and shop at your convenience.
Ireland
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Very disappointed with the customer service I received. I paid good money for a bathroom suite, but the toilet arrived without the internal parts needed to make it functional.
I contacted the company last week and was told the missing parts would be with me on Tuesday. They didn't arrive, and nobody contacted me to explain the delay or keep me updated. I had to ring again myself.
When I called, I was simply told there was a problem with their system and that I should get my plumber to buy the missing parts. I don't think this is acceptable. My plumber should not have to purchase parts that should have been supplied with a toilet I had already paid for.
What was most disappointing was the complete lack of concern or effort to find a solution. I even asked whether they could contact the warehouse directly to arrange for the parts to be sent, but was told no.
I am now left without a functioning toilet because essential parts of my order were not supplied. Mistakes can happen, but good customer service is about taking responsibility, communicating with the customer and putting the problem right. Unfortunately, that has not been my experience.
I have ordered all my smaller appliances online from deluxbathrooms for the past two years -Taps , toilet roll holders etc . The high end products are always competitively priced . Protective packaging is always ensured. I would highly recommendall round .
Reply from Deluxe Bathrooms & Tiling Solutions
Lisa was fantastic! Super helpful and kind... Made the choosing and ordering process a breeze!
Reply from Deluxe Bathrooms & Tiling Solutions
Reply from Deluxe Bathrooms & Tiling Solutions
Great to deal with from purchase to delivery, and a great price.
Reply from Deluxe Bathrooms & Tiling Solutions
This is a great company and I most of the products I purchased. Great quality, and value for money. I purchased tiles, vanity unit, shower, resin shower tray, and a mirror. I did purchase 2 rimless toilets and would not recommend this, I will be changing these in a few years but all other items were amazing!!! The tiles are beautiful and everyone asks me where I bought them.
Reply from Deluxe Bathrooms & Tiling Solutions
I ordered floor tiles over the phone and the person was very helpfull with the amount i needed to buy for my bathroon floor. Great customer service.
Reply from Deluxe Bathrooms & Tiling Solutions
I had a great experience purchasing tiles through Milan at Deluxe Bathroom. He was very professional and helpful throughout the process. He assisted with all my queries and made sure my requests and needs were looked after. Everything was handled smoothly and I’m very happy with the overall experience. Highly recommended.
Reply from Deluxe Bathrooms & Tiling Solutions
Reply from Deluxe Bathrooms & Tiling Solutions
Reply from Deluxe Bathrooms & Tiling Solutions
Good quality products and sorted an issue with delivery
Reply from Deluxe Bathrooms & Tiling Solutions
I ordered a mirror cabinet, and the whole process went smoothly. Courier allows for tracking and tracing which makes it easy to have item delivered on a date that suits best.
Reply from Deluxe Bathrooms & Tiling Solutions
The tiles arrived on time and perfectly packed, no breakages!
Reply from Deluxe Bathrooms & Tiling Solutions
Can’t recommend Lisa (Little island) enough! So helpful and knowledgeable. Would have been totally overwhelmed without her!
Reply from Deluxe Bathrooms & Tiling Solutions
Product is beautiful and we are delighted with it. Delivery man was very friendly and helpful, very quick delivery.
Reply from Deluxe Bathrooms & Tiling Solutions
STEER CLEAR of these there are no words to describe how bad the service is. They don't deliver items, those they do deliver are incorrectand they just ignore any complaints or requests for correct items to be sent out. If I could give zero stars I would.
Reply from Deluxe Bathrooms & Tiling Solutions
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