DETOMASO WATCHES Reviews 

Poor customer service and a confusing, misleading returns process: the returns option is hidden, it asks for the wrong details, customer service doesn’t reply or clarify anything, and once you manage to find the returns labels, you don’t even receive an email confirming that the return has been requested, nor does it appear in your profile or order history on the website. I hope they refund the money, but the overall impression is terrible.

I was given a SORPASSO as a present. The watch is of excellent quality and great value for money.
Have no doubts in buying one these watches are excellent. Highly recommended, regards Martin.

I ordered a D10 Chrono Gray Orange watch as a wedding gift for my husband. I requested custom engraving, but the watch arrived unengraved. I contacted customer service who apologized, but offered no solutions other than to get it engraved elsewhere (which was not possible and would negate their warranty).

I gave the watch to my husband on our wedding day in May of last year, and after less than one year of wear one of the metal pins inside the bracelet link snapped completely in half.

I contacted customer service since the watch is still within its 24-month warranty window (24-months from the order date). But was informed that the manufacturer's warranty covers "the watch's movement and overall workmanship, but does not extend to batteries, normal wear and tear, or damage to straps (or any of its components), glass, or the case." I personally would expect a higher end watch band to last more than 1 year of normal everyday wear.

While the watch case itself is in perfect condition, the failure to custom engrave plus a broken pin in less than a year with no assistance from customer service for either concern are both big misses for a watch at this price point. The watch itself may be lovely, but I can't recommend a company that is unable to 1 - deliver the watch as ordered, and 2 - is less concerned with helping solve customer concerns than with "clarifying how their manufacturer's warranty works".

Poor customer service.Lack of communication. Waiting for the return label email for 5 weeks. Paying the return postage is not a problem.
Detomaso's lack of responsibility to refund is unbelievable.Should not be trading if not capable of refunding your money.

I have been trying to return a watch, the website returns portal does not work, response says no returns from this Country (UK) the service email does not work. The email response is automated and directs you back to the returns portal. when you reply to the email bounces back. order number 2026-3029416 customer number 1241589. multiple attempts without success

I purchased a Detomaso Sorpasso Chronograph in April 2026. This was in fact a replacement for one I purchased last year. The reason for the additional purchase so soon was because I lost the original watch.
I was going to buy a different brand for the replacement but couldnt find anything I liked the look of within the price range as much as these.
When I bought the original watch last year I encountered some slow response issues from customer services (as indeed others seem to have) but I have to say when I contacted them this year the response from Detomaso (Susanne) was quick and very helpful. I explained I’d lost the previous watch (there was a problem with the strap) they were sympathetic and agreed to provide a discounted replacement.
Having seen some reviews that raised questions about the time accuracy of their watches I have waited a month to post this review to make sure there is no problem and I can confirm it has kept perfect time. Hopefully another positive change is that the design of the leather strap has changed from my original watch.
My experience on this occasion certainly merits the 5 stars - hopefully a sign that previous slow response issues are behind them.

Chrono D10 Solar Great design, looks striking. No problem with the order or delivery. It arrived earlier than expected. As for the build quality - no! Not the best movement (Seiko) A little clonky. None of the hands line up exactly with the markings. Alignment of the dials on the face slightly off centre. Can't help feeling a little disappointed for £160.

After purchasing a watch from their site it then got accidentally damaged. I wanted to know if they could help to fix it. Obviously not for free. I just really liked the watch. Back and forth through emails to repeatedly being ignored. Thanks for nothing

The seller could not find the order anymore, sent him all the details, he still did not send the order and stopped answering to any messages that I have sent him.

Overall experience: ZERO.

I would not and I will not recommend them to anybody. Went to ask for a full refund through the payment processor.

Solar watch stopped working, can't contact company. Buyer beware...

Company been in touch, all down to season and wearing long sleeves. Recharge under lamp or in daylight. Not a perfect innovation or solution. But at least they got in touch.

Cheap, not comfortable, not good value.

Bought via a Facebook ad, images and branding far more attractive than what you actually receive.

Good customer service

Watch does not keep correct time
Waiting for a reply to advise next steps

Will keep review updated
Not had a reply !!!!
Despite the response below not had next steps response
Still heard nothing !!!
Still nothing !!
Have raised it with VISA as I don't have the time for this !!!!
Have has a response from Susanne at Customer Service
Returns label sent to me to send watch back for a replacement watch to be provided at no cost to me

The watch stopped working after a month of owning it. I gave the company the 1 star because they actually do respond to emails. I sent the watch back and was told after inspecting it I would be refunded or it would be replaced. I then was told I would be given a refund, which I never received.Now 4 months later I have disputed the charge with my bank. It has been nothing but a headache and I never know what time it is.

I ordered a Sorpasso chronograph. It arrived OK and looks nice but it doesn't work. It immediately started losing time then stopped completely. I've now spent over 2 weeks trying to get a response out of their customer service so I can return the watch and get a refund but they either don't reply or send links which don't work in the UK. I'm completely frustrated and fed up with the whole experience.

Superb customer service. My queries were answered very quickly and an issue which was my fault was explained and responded to immediately.

The watch arrived very quickly & well packed. Great value for money

Nice watches and excellent service.
I had forgotten to reclaim an intro voucher when I purchased my first watch. After my purchase I asked if it was possible to reclaim it afterwards. They did so without questions. Not a big sum but a nice gesture.

Recently ordered a Firenze world time chronograph and im pleased i did !
Delivered very quickly and when it arrived it was well packaged.
What a cracking, chunky, heavyweight time piece it is too.
Im well pleased.

about three weeks ago, I received a Watch which I was not happy with so I’ve sent it back for a refund and we’re still waiting and waiting and waiting for the refund to go through after I don’t know how many texts I have sent them. I’m still waiting just stay away from DETOMASO and buy a different Brand,
of Watch. There’s plenty out there. just so frustrating that I don’t give you any information.