A User

UPDATE (15 August 2026):
After receiving no replies to 5 emails and unable to reach the seller over the published phone number on their website to resolve the issues we were facing with the items, I raised a case with PayPal Credit (used to pay for the order). Today the case got closed with full refund issued to me with the reason stated as "Seller didn't respond on time". I'm glad we got our money back and kept the items, but this is just not acceptable behaviour of a company registered to operate and do business in The UK. Thank you.

Original review:
Purchased two expensive items from their website - Hampshire Electric Awning with LED Lights 3 x 2.5m - Charcoal Black (EX18062) and 3m Waterproof Patio Canopy Shelter Protective Awning Cover - Grey (EX18092). We have partially opened the package box this afternoon (14/07/2026) and unfortunately there is damage on both ends of the awning. Sent an email straight away with photos asking if there is an option to replace just the damaged plastic covers or do you have to replace the whole thing? No reply. Also, the awning is not as described and as on the photos of the listing, again - no reply. Tried their phone number - just automated voice message and then cuts off. How can a UK based company operate with NO CUSTOMER SERVICE and supply big retailers like B&Q, ARGOS, etc. is beond me. If I don't get a reply in a couple of days I will claim a charge back. I do not recommend this company at all.

I had to contact online chat as an offer of 5GB free data didn't automatically apply to my account. Agent Jayshree Arsule was most helpfull and understanding! Great asset to Lebara! They have quickly sorted out the issue and also rectified the problem on my son's and wife's accounts too. Thank you, Jayshree!

Recently I purchased a VOLTRE CHRONO FIRST EDITION WHITE BLUE D14-03-73 for my son's birthday. Great smart looking metal watch with contemporary but still classic design. There was an added bonus of having a limited time discount too, hence making it a great value! Order delivery was swift as well. My son likes it a lot! Thank you.

Added credit to my account prior to going on holiday to a country where my plan doesn't work and after returning back to the UK contacted Online Chat for a refund of that credit. Customer Service agent Natasha Gabe was very friendly and accommodating and confirmed refund will be back to my account within 7-14 days. Thanks

TCB are well known, mostly reputable cashback site widely used in the UK. Usually cashback tracks alright, apart from a few times depending on what device you use to make the purchases. I had numerous issues with cashback not tracking when using the TCB app, hence I uninstalled it and use browsers instead. The process to raise missing cashback claims is straight forward, however it is time consuming and annoying when you have to do it more often than anticipated. In general, I feel positive about TCB as it has earned me over £450 in two years I've used it, so it is "free money" for purchase I had to do anyway. I believe the benefits still outweigh the negatives and I will continue using it.

Excellent customer service, various types of packages, competitive prices. Highly recommended!

First time order/customer of Expansys, ordered original Google Nexus 7 2013 case/cover as it was cheaper than anywhere else. Delivery was late by a day (free delivery option used), did not come signed for and the envelope was 2/3 opened as if someone checked the contents and then decided its not worth stealing. The actual cover had a little scratch of about 1.5-2cm, so had to raise the with their complaints department. Sure enough, two agents took ownership of the issue and sent a replacement which came on time, signed for in double bubble wrapped envelope, something that should have happened the first ti!e around. Anyway, not the best first time experience, but good eventually as resolved quickly! Thanks Martin and Borislav at Expansys!