The functionality is very limited, especially considering how expensive the service is. One thing worth knowing: if you cancel your subscription and select “too expensive” as the reason, they... See more
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We encountered a subscription issue that was flagged by the system, but we couldn’t see it ourselves. We exchanged emails with support for 10 days before Jimdo manually resolved the problem. It caused... See more
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Dear Jimdo Company, I'm writing this very positive review, first of all because I already knew how valuable you are, and secondly because you help everyone build their own website and e-commerce... See more
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Several times i tried to build my websites with wordpress, but that's way to complicated, jimdo is still the best for me, use it sinds the beginning when the founders themselves did the customer servi... See more
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Company details
Written by the company
Mit dem Homepage-Baukasten Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Unsere Nutzer haben schon 26 Millionen großartige Projekte umgesetzt: Von Online-Shops und Portfolios über Blogs bis hin zu privaten Webseiten findet hier jedes Projekt sein Zuhause. Vorkenntnisse oder Fachwissen brauchst du dafür nicht – Jimdo ist für Anfänger und Profis gleichermaßen geeignet. Klingt gut? Dann melde dich einfach kostenlos an und lege direkt los!
Jimdo GmbH
Written by the company
- Bau deine eigene Webseite – kostenlos und ohne Vorkenntnisse!
- Mit Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Um unseren Baukasten bedienen zu können, brauchst du keine Vorkenntnisse und kein Profi-Wissen!
- Professioneller Look – wie vom Webdesigner!
- Unsere Designs sind hochwertig, modern und responsiv. So sieht deine Webseite auf jedem Gerät erstklassig aus! Die vielen Style-Optionen ermöglichen dir, deine Homepage auch als Anfänger individuell und kreativ zu gestalten.
- SEO: Jimdo-Seiten sind suchmaschinenoptimiert!
- Deine Jimdo-Seite ist so angelegt, dass Suchmaschinen sie besonders leicht finden. Durch unsere vielfältigen SEO-Einstellungen kannst du deine Homepage so optimieren, dass Google & Co. sie lieben werden!
- Unsere Bildergalerien setzen deine Bilder perfekt in Szene!
- Du bist Fotograf, Künstler oder Designer? Mit unseren abwechslungsreichen Bildergalerien kannst du deine Werke optimal auf deiner Jimdo-Seite präsentieren – entweder in verschiedenen Raster-Formaten oder als Slideshow.
- Kontakt
- Du hast eine Frage zu deiner Jimdo-Website? Dann schau doch gerne einmal hier vorbei: Jimdo Creator: https://help.jimdo.com/hc/de/ Jimdo Dolphin: https://help.jimdo-dolphin.com/hc/de
Unser Support-Versprechen: Individuell und persönlich!
Unser Support ist so individuell wie unsere User! Wir nehmen uns für deine Anfrage Zeit und klären sie auch gern persönlich vor Ort.
Wir lieben unsere Kunden und ihre Webseiten-Projekte! Damit du mit deiner Jimdo-Seite erfolgreich bist, steht dir deshalb unser freundliches Support-Team mit Rat und Tat zur Seite. Gerne kannst du auch in unserem Hamburger Büro vorbeikommen und deine Fragen in einem persönlichen Gespräch klären – die Details dazu findest du auf unserer Webseite.
Contact info
Hamburg, Germany
- https://help.jimdo-dolphin.com/
- de.jimdo.com
3.3
Average
8K reviews
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very limited and highly overpriced
The functionality is very limited, especially considering how expensive the service is.
One thing worth knowing: if you cancel your subscription and select “too expensive” as the reason, they immediately offer you a 50% discount. So, if you really want to stay with them, you can simply do this every year to get the discount.
FYI: You can use GitHub Pages for less than $50 per year. You can also pay around $20 once for Codex (ChatGPT) to recreate your Jimdo website almost 1:1. On top of that, you can build a much better and more flexible website than you ever could with the Jimdo website builder.
Jimdo’s customer support is also not very helpful. They seem to be overloaded, and it can take one to two weeks to receive a response.
Overall, I’ve had a very disappointing experience with an overpriced and extremely limited service. I would not recommend Jimdo.
3 September 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for taking the time to share such detailed feedback. We are sorry to hear that Jimdo did not meet your expectations in terms of functionality, pricing, and customer support. We understand how frustrating it can be when you have to wait longer than expected for assistance, especially when you need a solution quickly.
We also appreciate your comments regarding our pricing and cancellation process. Feedback like yours helps us understand where customers see room for improvement. We are sorry that your overall experience has led you to no longer recommend Jimdo.
Best regards
Thomas
Jimdo Team
the customer support is worth than bad…
the customer support is worth than bad : impossible to access. There are bug in the system to acces the hotline ... Choose another provider
21 August 2026
Reply from Jimdo
Bonjour Gaston,
Merci beaucoup pour ton retour. Comme je peux le constater, tu es déjà en contact avec notre équipe d’assistance et tu as reçu une réponse. Si tu as d’autres questions, n’hésite pas à les poser directement à notre équipe.
Bien cordialement depuis Hambourg
Lars
Jimdo Team
Slow services you need to wait 24 hours…
Slow services you need to wait 24 hours to have any answer if you need something else another 24 hours
19 August 2026
Reply from Jimdo
Hi Fernando,
thank you for sharing this feedback. Our support team is available Monday to Friday, 7am to 5pm Central European time, and messages that arrive outside those hours are answered first thing the next morning, which lines up with what happened with your request.
We hear you on fast replies being essential, and that's something we take to heart. Don't hesitate to get in touch if there's anything else we can help with.
Best regards
Tim
Jimdo Team
Daryl was fast to respond and thorough…
Daryl was fast to respond and thorough in respolving my query :)
12 August 2026
Reply from Jimdo
Hi Michelle,
thank you so much for your lovely feedback :) We’re happy to hear that Daryl responded quickly and took the time to resolve your query thoroughly. We’ll gladly pass your kind words along to him!
Best regards
Thomas
Jimdo Team
Jimdo - more like Jim-don't
Jimdo has been far from helpful - and I'm trying to figure out if they're really a legitimate business or not.
I only received one reminder that my website plan was renewing - 6 weeks in advance of the renewal - and no reminders closer to the date. After they billed me the invoice for the personal website that I was planning to cancel - which included an increase of $27 since last year's billing - I contacted Jimdo's support, but no one ever got back to me.
They have the capacity to send multiple reminders to pay your invoice after it's due, but not beforehand. Don't choose them if you would rather have responsive customer support. Really disappointed.
11 August 2026
Unprompted review
Reply from Jimdo
Hi Grace,
I'm sorry to hear about this experience — that is understandable frustrating. What you're describing is useful feedback, and it's exactly the kind of gap we want to know about. Please reach out to our support team again referencing this review so someone can look into your invoice and give you a real answer this time.
Best regards
Tim
Jimdo Team
I am extremely dissatisfied with Jimdo
I am extremely dissatisfied with Jimdo. I didn't want to renew my subscription but obviously didn't give them enough notice so legally I am screwed. I have been with Jimdo since 2014 and initially their customer service was good. You could ring them up and they would assist you or reply to your email. Nowadays that doesn't happen. I have written about 5 emails in more than 7 days and not one word from them. To complicate matters my website is blocked because I don't have my password. I haven't checked my website in ages. The address is a Hotmail account address and the retrieving email to send the password to so I get access also no longer works. So basically I am fu....d. I have reached out to Jimdo but they aren't helping me. They seriously shouldn't have a business if they aren't interested in helping and supporting their customers. A few years back,only about 3 years ago renewing your subscription wasn't automatically done. You had to remember yourself and then renew it yourself. So now I have paid 274 Euro for NOTHING because no bast....is will to reply to my emails and fix my problem. To be a dissatisfied customer is a big understatement. Finger weg von Jimdo. They do diddly squat. In other words: They do nothing. They just want to suck the money out of you. Hopefully this bad and dissatisfied review will people's eyes who may be interested in buying a subscription from these people. Not happy! I want my money back because I don't want a 2 year subscription with these heartless people. No point when I can't even access my subscription. Pointless!
7 August 2026
Unprompted review
Reply from Jimdo
Hi Kathryn,
I'm sorry to hear this – this really shouldn't happen, especially after being with us since 2014. Not hearing back after several emails over more than a week isn't okay, and on top of that, being locked out of your own website because even the password-recovery email no longer works makes it so much worse. Please reach out to support once more and reference your previous emails, so someone can look specifically into regaining access to your account and your question about the renewal.
Best regards
Tim
Jimdo Team
Fixing design issues declined
The website template has a far too large header and the website doesn’t show up well. A request for support was just batted back. Surely it would have been easy for the team to sort it out. Alas not.
4 August 2026
Reply from Jimdo
Hi A.K.,
that sounds like a frustrating experience – header sizing not looking right on your site, and then a support request just brushed off instead of looked into properly. That certainly isn't the impression my team meant to give you.
Just so you know, we do offer a large portfolio of templates, and you're always free to switch to a different one if the current design isn't showing your site the way you'd like. If you're confortable using CSS code you can even adjust the chosen template to your likin.
If you run into the same issue again or need some more assistance, feel free to reach out to support once more with the specifics.
Best regards
Tim
Jimdo Team
Not good at all
Not good at all. Support didn‘t react within 52 hours. My Business webmail Account was blocked. AI said that I need someone to unblock it. I don‘t recommend Jimdo at all!
29 July 2026
Reply from Jimdo
Hello Barbara,
thank you for your feedback. I am sorry to hear that you experienced a delay and that your business webmail account was temporarily blocked. I understand how frustrating that must have been.
In the meantime, you have received a response and your E-Mail address should be working again. I hope everything is now back to normal for you. If you still notice any issues, please feel free to reach out again so we can assist you further.
Best regards
Thomas
Jimdo Team
Thanks a lot
28 July 2026
Reply from Jimdo
Hello,
thank you very much for your kind message. I really appreciate your feedback.
Best regards
Thomas
Jimdo Team
You sent me info that enabled me to…
You sent me info that enabled me to solve my problem, even though there was no living human involved.
27 July 2026
Reply from Jimdo
Hello Sheila!
Glad our support could help you solve this so quickly – even without a human involved.
Best regards from Hamburg
Lars
Jimdo Team
KEEP AWAY FROM JIMDO
After my one star review Jimdo reacted here with a reply ... since then nobody at Jimdo Support reacts to anything!
BAD BUSINESS ... KEEP AWAY FROM JIMDO
29 July 2026
Unprompted review
Reply from Jimdo
Hello Martina,
We're sorry to hear you haven't had a follow-up since that first reply – that's not the experience we want you to have. We looked into this on our end but couldn't find any request or account linked to the email address you privided, so we haven't been able to pick up where that conversation left off. If you reach out to our support team again with a bit more detail (like the email or account you originally used), we'll make sure it gets picked up.
Best regards
Tim
Jimdo Team
Please do not trust this site
Please do not trust this site! They’ve suddenly decided to charge me 20x the normal subscription amount because of inflation?!
No information, no notice. This is a pure scam!
28 July 2026
Unprompted review
Reply from Jimdo
Hello Sepehr!
Sorry you feel that way – I understand where it's coming from.
Price changes at Jimdo never happen overnight or without notice. Before any change, we always send an email to the address on file, with advance notice before (about 6 weeks beforehand) the next billing date.
Inflation in your country is outside our control – it's driven by economic and political factors in your region, not by Jimdo. When it affects exchange rates, local taxes, or costs, our prices in that region need to adjust accordingly. That's the only way we can keep running Jimdo and being reliably available to you. This isn't arbitrary on our part – it's a response to conditions neither of us gets to choose.
Best regards from Hamburg
Lars
Jimdo Team
Terrible Customer Service and Unfair Renewal Policy
I had a subscription with Jimdo for two years and decided to cancel it. I submitted my cancellation two weeks before the subscription was due to renew, but Jimdo claimed I was too late and automatically renewed it for another full year.
I explained that I did not want to pay for an entire additional year and pointed out that, under Dutch consumer law, this was not justified. As a reasonable compromise, I even offered to pay for one extra month.
Jimdo never responded to my proposal. Instead, they immediately referred the matter to a debt collection agency, adding extra fees without any attempt to resolve the issue with me first.
This is by far the worst customer service I have ever experienced. Based on my experience, I strongly recommend choosing another website provider that values its customers and communicates fairly.
UPDATE: Your response has not helped me resolve my issue at all. I am extremely disappointed with the way this matter has been handled.
I find Jimdo’s service and customer support extremely frustrating and, in my experience, unacceptable. The way this situation has been dealt with makes me feel that Jimdo is not acting fairly and may be engaging in unlawful practices.
I expect a proper explanation, a serious review of my case, and a solution that respects my rights as a customer. A standard response that does not address the actual problem is not acceptable.
2 July 2026
Unprompted review
Reply from Jimdo
Hello Mick,
thank you for taking the time to share your experience. I am sorry to hear that you feel this way about the situation.
We understand how important clear communication and fair handling are in cases like this. Due to data protection reasons, we cannot go into specific contract details here. In general, cancellations need to be received within the defined notice period before renewal. In your case, your message reached us shortly before the renewal date, which meant the contract was extended according to the agreed terms.
We regret that this led to frustration and that you felt your proposal was not addressed as expected. Your feedback regarding communication and handling is very important to us and will be taken into account as we continue to improve our processes.
Kind regards
Thomas
Jimdo Team
I have paid today the sum mentioned in…
I have paid today the sum mentioned in invoice, but the web-site is still blocked
15 June 2026
Reply from Jimdo
Hello,
thank you for your feedback. We understand how frustrating it can be when your website is still blocked even after making a payment.
Please note that it can sometimes take a little time for the payment to be processed and for the website to be reactivated. If the issue is still ongoing, we recommend reaching out to our support team with your payment details so they can check this for you and help resolve it as quickly as possible.
Best regards
Thomas
Jimdo Team
Reply from Jimdo
Hello!
Thank you for your great review and the five stars!
Best regards from Hamburg
Lars
Jimdo Team
easy to handle
4 June 2026
Reply from Jimdo
Hello Helmut,
thank you very much for your feedback. We are happy to hear that you find Jimdo easy to handle. That is exactly what we aim for, making website creation as simple and smooth as possible.
Many thanks for sharing your experience with us.
Best regards
Thomas
Jimdo Team
Very helpful
1 June 2026
Reply from Jimdo
Hello,
thank you for your feedback. We are glad to hear that you found our service helpful. That is exactly what we are here for.
Many thanks for taking the time to share your experience.
Best regards
Thomas
Jimdo Team
I made an enquiry about herbal tea
I made an enquiry about herbal tea, I asked for a price and for shipping rates. The first person did get back to me but I told them that the commission was to high. I made two emails to them. As the commission was very high I did not make any other email. Then about three weeks later I got a very abusive email telling me not to waste their time. I would agree with the other review that this is appalling customer service to treat potential customers in this fashion.
I am attaching the email that was sent to me. it is as follows.
Hi Stephen
I am the partner of Noriko and I think that you wasting her and our time is not great!
Kindly do not waste people's time in the future.
Regards.
> ----- 引用元メッセージ -----
22 May 2026
Unprompted review
Reply from Jimdo
Hello Stephen,
thank you for sharing your experience. I am sorry to hear about this situation and the way you describe the communication. This is certainly not the kind of experience we want anyone to have.
We would very much like to look into this case in detail. Unfortunately, based on the information provided, we were not able to identify any related Jimdo account or communication. It is possible that this interaction did not take place through our platform or cannot be matched to a specific case on our side.
If you are open to it, please feel free to reach out again and share more details such as the E-Mail-Adresse involved or any relevant information. This will help us investigate properly.
Best regards
Thomas
Jimdo Team
I was a customer for many years
I was a customer for many years, but things changed when I recommended jimdo to a non-profit to open a "free" store. After several emails, I was finally told that a "free site" can have items to sell, but you can't sell them...
I was also tricked by their "non-cancellation" policy.
They offer monthly plans, but there is no option to revert from a yearly plan to a monthly one...
Their customer service is horrible!
21 May 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for taking the time to share your experience, even though it has been a frustrating one.
Regarding the store functionality, I understand how this can be confusing. In our Website Builder, selling products is only available with a paid plan. In our older Creator system, there is the option to use a shop even on the free plan, but it is limited to a maximum of 5 products. I can see how this difference may not have been clear and led to disappointment.
I am also sorry to hear that you felt misled by the cancellation terms and that our support did not meet your expectations. This is not the experience we aim to provide, and we take your feedback seriously.
If you are open to it, please feel free to reach out again with your account details so we can take another look at your case and clarify the situation together.
Best regards
Thomas
Jimdo Team
Reply from Jimdo
Hallo Markus!
Herzlichen Dank für deine super Bewertung und die fünf Sterne.
Viele Grüße aus Hamburg
Lars
Jimdo Team
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