Long Delays and Unresolved Refund
I paid a substantial deposit in June 2025 for works that were due to take place in November 2025. From October onwards, I repeatedly contacted the company seeking confirmation of an installation date. On multiple occasions I was told that they would get back to me, but I did not receive a clear update.
On 1st April 2026 without a confirmed date, I decided to cancel the installation and requested a refund. The company agreed to refund the deposit. At the time of writing, I have still not received the refund and communication has continued to involve delays and explanations rather than a resolution.
Update 09/06/2026: I have now received the full refund from the company, and this matter is resolved
Reply from Doylesdesigns
Quick reply to Skye Jackson.
Thank you for updating your review above and confirming that you have been refunded your 1,000e deposit and that this matter has been resolved.
We sincerely apologise for the delays and frustration caused. During this period, our business experienced unforeseen circumstances outside of our control, including one of our work vans being involved in an accident, which resulted in a member of our team being off the road for several weeks creating a significant backlog of work.
While we appreciate that these circumstances were frustrating and that the delay was longer than anyone would have wanted, the best course of action was the job being cancelled rather than continue to delay you any further, as we would have never been able to travel to Clougaun man and van down.
M.D