Greyhound Household Recycling Reviews 

the bus never showed up! then they sent me a message saying is delayed, so I buy a new thicket with Peter Pan, now they don't want to reimburse me because they say it has to be a min of 2 hrs delay!! This is absolutely a scam!!

I was moving house and when my partner called to change address, she was told that Greyhound did not service the area that we were moving to. She was told that the cancellation fee would be waivered as it was not possible to carry over the service.

Then there was an unauthorised deduction from my bank account of €67.76. I called to query it and the girl apologised and put me on hold to speak to her manager. She came back and confirmed once again that I should not have been charged and the money would be returned.

Then a couple of days later, another girl called and told me that cancellation fee would not be wavered and the fee stands and only the difference would be returned. Very dishonest to be be told twice it would not be charged and then taken anyway. I still have not even been returned the difference in the cancellation fee and the extra money taken.

Very happy with customer care team and chat-bod
my direct debit problem was fixed quickly and efficiently

If there was less than one star I would like to use that. Horrible customer service

Dear Greyhound Customer Service,

I am writing to make a formal complaint regarding the behaviour of one of your bin truck drivers on 26/07/2026 at approximately 8.20am

The driver had stopped his vehicle in a way that completely blocked the road. There was ample space behind the truck for him to reverse and allow traffic to pass safely. I politely asked if he would mind reversing a short distance, but he refused.

When I asked again, he responded by telling me to "fu*k off." As I did not have much room to reverse safely myself, I remained in my car. The driver then became increasingly aggressive, shouting at me to reverse and repeatedly calling me a "stupid bi*ch."

I was shocked by both his refusal to cooperate and, more importantly, his abusive and unprofessional behaviour. There is absolutely no justification for speaking to a member of the public in this manner.

I have attached a photograph of the vehicle involved. The registration appears to be 182-D-20356, and the truck is branded Greyhound.

I would appreciate it if you could investigate this incident and advise me of the outcome. I trust Greyhound expects its employees to treat members of the public with respect and professionalism, and I hope appropriate action will be taken.

I look forward to your response.

Yours sincerely,
Kinga K

Have to say the guys on the route in swords on Saturdays,,absolutely brilliant at their work,,early collection,,these guys really go the extra mile,, i had loose cardboard and I got up early to ask if they could take it,,,have ha they had it in the truck and gone b4 I got out of the house,,seriously lads ,take a bow,,,definite xmas tip for you this year...I changed reluctantly last year but this has been a brilliant decision...
Go go greyhound,,,

Help me straight away

Shocking service. Based in Stoneybatter and we were forced to move from bags to caddy bins. Though bag service always consistent, for past three out of four weeks, various collections have been missed, completely inconsistent. And when bins emptied I've found them either going halfway down the street or left on public road. Brutal service

A disgrace of a company, the customer service should be ashamed to even use the word "service" in their title. I hope they are paid well to lie to customers on a daily basis, which I very much doubt.
From the management down this company is rotten.

Worst service ever. Not only did they leave rubbish scattered across the street. They also didn’t collect the bins on many occasion

When I went to cancel they charged me for an extra month after the cancellation date

Avoid at all cost

Constantly place bins in front of driveway. Numerous calls to request this to be fixed and if anything it got worse! No help from management team at all. Bins thrown back in random places down the whole road

Missed bin collections numerous times.
Then try to charge you then for their inadequate service which you’ve already paid for.

Awful customer service agents who have little command of the English language or empathy at that. Just hang up the phone for no reason because they are idiots.

Go to city bin instead.

I have never been so poorly treated as a costumer. Since hiring greyhound they missed more bins than collected them. When I called to customer service they blame on me for not putting the bins out, which is a lie, rather than admitting their mistakes. They are rude on the phone and do all their communications via phone so you have nothing on record to complain when they miss once again your bin collection next week. After calling more than 6 times to complain and try to sort the issue, they keep blaming me, the costumer, for their bad service and make it extra complicated every time I tried to cancel my account. I am writing here because I am tired of them dismissing me over the phone and refusing to say anything on record or give me any refund.

I messaged online app about a crack in my black bin and I was dealt with very effectively by Alan. He arranged a replacement bin for me straight away which is due in the next 4 days. Very straightforward. Thank you Alan

I just watched their operator spill rubbish in the street as he was tipping my bin. Looked at it, didn't bother to pick it up. Lazy git.

Truly awful company to deal with. All customer service seems to be based out of India and impossible to understand what is being said. I've been goaded into arguments over nonsense on 2 occasions with Indian men and have given up trying to resolve problems. Truly awful experience

Would give 0 Stars if I could.
I have to close my account due to moving house and bringing our bins with us was not an option due to where we’re moving to. Closing the account has been an absolute nightmare.
We needed our bins emptied before they were removed from the property, greyhound thinks it’s acceptable to message the morning of a bin collection to say the bins are being emptied that day? I rang to say this is ridiculous i obviously don’t have the bins out and I am not home. I arranged for the bins to be collected 2 days later on the Saturday, bins were left out Friday night, sat there all day and no one arrived to collect. Also didn’t receive any communication to say the bins were being emptied so I’m highly doubtful this was correctly scheduled at all. I rang to complain that the bins were not emptied and was told “they couldn’t be located”, funny how they were left where they are always left and for the previous 56+ weeks there’s never been an issue with the bins being collected, but when it’s needed because I’m closing the account suddenly the bins “couldn’t be located”. The customer service agent I spoke to Monday was terrible. Zero consideration for this situation and the stress it’s putting me under. I’m being told the bins can’t be emptied until Thursday, and they won’t be removed until 3-5 business days later. I will no longer live at the address and greyhound has suggested I just leave the bins out for removal? Yet if there’s any waste in the bins I don’t doubt they’ll refuse to collect them on that basis. Despite leaving them out for god knows how many days being their guidance. And if something were to happen to the bins while they were left out I’m sure they’d hold me responsible. This has been the worst customer service experience and I’m extremely regretful I ever gave them business. I strongly advise anyone to stay away and I will never return as a customer. If the process had been handled differently this would have been very different.

hi im barbara for the past three wednesdays and including today our bins were not collected they drive passed our house i thought to myself yeay they are going to take the black bin but no instead they collected other bins and left our estate and past us by why we went with them i dont know we get a text saying to leave them out the night before but they are not collected

Laziest shower ever, as always with this company no regard for customers right from the top down. I suppose if you pay peanuts,