Glovo App Reviews 

Disgusting app. They just keep wanting more and more money. Service fee goes up to 1,50e, the food is more expensive by 2-3e and plus the delivery for only 2km is almost 3e. Since they brought in their priority delivery, food keeps getting trashed, deliver drivers not knowing Serbian or any other language besides their own keep eating the food or wrongly delivering it. Disgusting and terrible app for food. I DO NOT recommend.

Absolutely terrible experience with Glovo in Georgia. Your app has serious problems, and orders are being mixed up on a massive scale. Wrong orders, missing items, and delivery mistakes happen far too often.

What makes it even worse is the complete lack of support. Glovo Support provides practically zero real assistance when something goes wrong. Problems are not properly resolved, and customers are left to deal with the consequences themselves.
This is completely unacceptable for a service of this scale. Glovo urgently needs to fix both the app and its customer support in Georgia.

If i got a cent for every time i ordered and of course an Indian who doesn't know a single letter of our language drove 5 neighborhoods over saying "i no see you", i would have 3 cents because this is my third and last time using this app (oh and yeah in the end they cancel the order, I'm starting to wonder whether or not they do it on purpose to get whatever the order is)

Dont order or use glovo!!! They took my money for order that never arrived and there is not a single person or contact you can get in touch with.... soo they just took money from my card basically!!! DONT USE GLOVO

A company where consultants have the right to refuse assistance for no reason, ignore questions asking to clarify why an order was canceled when the address is correct, and end the chat right in the middle of a discussion while I'm trying to get any information. Meanwhile, the money was charged, but the order was never delivered—even though orders were previously placed from the exact same account to the exact same address, and the courier somehow magically had no issues delivering them. The consultants' ignorance and their habit of hiding behind scripted responses is outright scandalous. You might as well talk to a brick wall.

Instead of actually trying to help—which was as simple as contacting the courier—Glovo's support agents treat the customer like an enemy, and literally make fun of you. They completely ignored my repeated requests to contact the delivery drive. Luckily, I took screenshots of every single conversation.

(!)When I asked for an official mail or company address to submit a formal complaint as guaranteed by my consumer rights, the agent replied that I “ can write it here in the chat" because they consult with their managers in real time with smiling emoticons. OBVIOUSLY it is not an official complaint channel and carries zero legal weight—just a cheap tactic to stall and avoid accountability.

From a consumer law perspective, a support agent's falsification of facts constitutes misleading the consumer and an unfair market practice.
(for ex. that my contact was 30 min after cancellation - NOOT true and very very simple to prove bc I have screenshots on everything starting the cancellation )

All of above are really solid arguments for UOKiK.

Beyond this situation, items were notoriously missing from orders or were incorrect.

This is how Glovo treats consumers, I’m just letting you know. I would love to put here this screenshots as well.

I’m from the UK and have used this company several times while in Morocco, and the service has been consistently disappointing. Food has arrived cold on multiple occasions, and the standard and professionalism of some drivers is extremely poor.

Tonight was the final straw. The driver went to the wrong address, called me, and I clearly gave him the correct location. He told me he was coming. Five minutes later, he cancelled the order without even calling me again. I tried repeatedly to phone him and he simply ignored my calls.

Even worse, the app then claimed that the order wasn’t delivered because “no one was available at the address.” That is completely false.

This is beyond frustrating. If you want your food, my advice is simple: order directly from the restaurant and collect it yourself. Do not rely on this company.

After repeated bad experiences, I will never use this service again and certainly cannot recommend it to anyone.

Placed Order #101734643191 in Barcelona. The courier arrived extremely late and the food was returned to the driver immediately. Glovo support closed the chat without resolving the issue and refused to refund for a delivery that was never accepted. Very poor customer service.

I had a dodgy experience. My food arrived and I was stupidly blagged into handing over more money than was due. I spoke to Glovo and was refunded half, so I closed the chat. On closer inspection of the items I see every bag had been ripped open and placed in a second bag and tied up, why they would put in a ripped bag at all was suss and makes no sense, sausages and oranges were not there and I was missing a lemon. Driver was clearly shifty and I truly believe not only had he blagged me and stolen all the sausages and oranges, i believe he took out a "bit of everything". I went back onto glovo to continue the complaint but there was no way I could update my complain. This company has messed me about for the last time. F the lot of you

I contacted Glovo because the item prices in my Carrefour order added up to 384.41 MAD, but I was charged 418.46 MAD for the products.

This was never about the 34 MAD I even tipped voluntarily. I simply asked for a breakdown explaining the difference.

Instead, the agent gave vague answers, eventually blamed it on “vegetables and fruit” without fully explaining the calculation, and then closed the chat before I could even respond.

Charging adjusted prices is one thing. Refusing to clearly explain them and closing an unresolved complaint is another. Extremely poor customer service.

Very slow delivery. Do better.

If I could rate lower I would.part of order missing.pathetic refund and chat closed without a decent conclusion.also literally playing with life and death,I ordered food as type 1 diabetic and didn't get the food I took insulin for.and apparently a medium drink and flurry only costs 2 cents according to the refund.app is a absolute disgrace no way of getting any customer service after can't even delete app as apparently my chat is closed
Can delete app obviously but not easy as one would think

Mr Gurwinder Singh am writing to report a serious privacy violation and harassment involving the non-consensual sharing/distribution of my private and intimate photographs.
My intimate photos have been shared/are being threatened to be shared without my consent. I believe the person involved may be connected with a Glovo employee, courier, or Glovo account.
This is a serious violation of my privacy and has caused me significant distress and fear. I request Glovo to urgently investigate the matter, identify the account/person involved, preserve any relevant records, and take appropriate action under your policies.
I can provide screenshots, account details, messages, dates, and other evidence to support my complaint.
Please treat this matter as highly confidential and confirm receipt of my complaint and the steps being taken How can you hire someone like this without doing a proper background check

Customer service repeats itself like a robot without offering a solution despite the high fees, and when I tried to escalate my case to a superior, the chat was closed every time.

I am extremely disappointed with Glovo's service in Split, Croatia.
Tonight, I placed a food order and paid extra for their "Priority Delivery" option, which is marketed as "Straight to you" (Ravno k tebi). This paid service is nowhere to be found or explained in their official Terms and Conditions.Right after paying, the app informed me the courier had another delivery before mine. While tracking the courier's strange route, I noticed they stopped at a second unlisted address for 5 minutes. Glovo secretly bundled my "priority" order with two other deliveries!
Because of this, my food delayed and completely missed the estimated delivery window.

To make matters worse, I contacted support and spoke with an agent named Martina, who was extremely slow and rude. She kept lying that the delivery was on time, even though I have screenshots of the route and arrival times proving otherwise.
When I asked for a refund for service they didnt execute and requested her to point out exactly where in the Terms and Conditions this "priority service" is defined, she simply shut down the chat and disconnected me on purpose.

This is false advertising, a complete scam, and the most unprofessional customer care I have ever experienced. Avoid Glovo at all costs!

Terrible experience. My order was extremely late, to the point where I couldn’t even accept it and actually eat the food. The worst part is that they already took my money and there was no way to contact support or cancel the order.

They removed the chat assistance option, leaving customers with no real way to solve problems when something goes wrong.

I was using premium service and this will be the last time I order through them. Be careful — when everything goes smoothly it might be fine, but if there is an issue, you are left on your own.

this is horrible. i ordered at 23.13 for a dingle 2 euro burger and then it got delayed 14 times with 10-15 minute gaps between until i canceled it. absulute shit

Glovo has been one of the worst customer-service experiences I have ever had.

For weeks, I was unable to access my original account. When I entered the email connected to it, the app treated me like I was creating a new account. It asked for a new name and password, but after I entered them, it said the account already existed. So Glovo’s system clearly recognized the account while still making it impossible for me to log in.

I contacted support several times from another account and explained the issue repeatedly. I sent screenshots, reinstalled the app multiple times, and tried using different devices. Nothing worked.

Instead of investigating the problem, support agents kept transferring me, repeating generic answers, blaming unrelated issues, and promising that another team would contact me. Nobody did. One agent claimed that I had received an email, even though there was no relevant message in my inbox or spam folder. Another hid behind “privacy law” and told me I had to fix it myself, despite the fact that the app gave me no way to do so.

I also tried changing the email on my second account to the email connected to the inaccessible account. Glovo said the email was “invalid,” even though it is a valid address and their own system says an account already exists under it.

The worst part was the way the agents handled the conversations. They kept trying to end the chat while the problem was still unresolved. Some transferred me to another agent, some ignored the actual issue, and some simply closed the chat. No real technical investigation, no useful escalation, no case number, and no solution.

I had a 24-month Prime subscription connected to the account. After paying for the service for that long, Glovo still could not provide even basic account support.

This was not the first bad experience either. Several of my previous orders had problems, including incorrect or missing items and even a courier leaving without delivering my order. Every time, support had a different excuse.

In the end, I deleted my account. I would not recommend Glovo to anyone. The service is unreliable, the app is broken, and the support team seems more interested in closing chats than helping customers.

Fries and soda not delivered
They said they would compensate the bext order but didn’t compesate
Shitty services if you ask me
Don’t order by glovo at chicken inn or by call

First off all shittiest delivery time ever like yeh i get 1hr late is common but damn 4 hrs bro im starving and none is even answering me giving me 17 derhams of damned promo when my food cost 420 derhams is this country made from braindeds not single thing is straight or right everything taste and smells shit my last order was fancy ass burgers but damned deliver guy made sure my burgers looked like it was from local shop and more like pancake and my drinks were not even half full like wtf 2 sips of sprite did the driver got thirsty or worker where my order was places on? Like is that bad to work at some places that u need to take it from my order? And lasty if it that damn hard just make everything little more pricey and just make the app and workers do their shit right so i dont have to worry abt my sprite getting drinked and my burgers sitted on

I’ve had multiple orders arrive with missing items, including the last one where the main items weren’t delivered at all. The issue keeps happening and customer support hasn’t resolved it. It’s been really disappointing and makes the app feel unreliable. This was the last time I’ll use it. I can’t rely on a service that repeatedly fails to deliver what I paid for.