I was having trouble logging into my account via the website as I kept getting a baffling error message, and Rachelle managed to sort it out very patiently and with great professionalism. I cannot fin... See more
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See what reviewers are saying
Global Prime always has the best support in any issues related to trading with them. Cecille was superb today with her assistance. Thumbs up for Team Global Prime. You guys are awesome!!!
Company replied
I’ve been with this broker for about 3 years now. It’s probably the best for albertans or Canadians in general looking for offshore brokers. They have insanely fast customer service. Cecille being o... See more
Company replied
When I was trading with this broker, I was getting pretty good spreads and decent execution speeds. Had no issues with USDT withdrawals either. I also asked my account manager what happens if... See more
Company replied
Company details
Written by the company
Global Prime is an Australian Forex broker established in 2010 and regulated by ASIC (Australia) and VFSC (Vanuatu). In just 12 years, Global Prime has grown to service thousands of clients around the world and become the industry's top rated broker. Our mission is to continue to democratise access to the world's financial markets. That's why we aim to offer a huge range of products with super low trading cots and no minimum account size.
Contact info
Level 10, 627 Chapel Street, 3141, South Yarra, Australia
- +61 (2) 8379 3622
- support@globalprime.com
- globalprime.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Amazing broker, excellent customer service
I was having trouble logging into my account via the website as I kept getting a baffling error message, and Rachelle managed to sort it out very patiently and with great professionalism. I cannot find the words to express my gratitude for resolving the issue, which, as it turned out, was down to my linked mobile phone.I’m really pleased not only with the service but also with the platform itself, which makes trading much simpler and safer. Top broker with top custumer service
23 July 2026
Unprompted review
Global Prime always has the best…
Global Prime always has the best support in any issues related to trading with them. Cecille was superb today with her assistance. Thumbs up for Team Global Prime. You guys are awesome!!!
22 July 2026
Unprompted review
Reply from Global Prime
Awesome feedback! We believe a broker's role is to support its traders. We will always be available to assist you whenever you need. We appreciate you joining us and look forward to working with you for many years!
Reply from Global Prime
Thanks for your review, reviews like this are really encouraging for our support team, they really do their best to deliver quick, professional, and friendly responses. I've passed it on to Cecille and we appreciate you joining us!
Fast and seamless support.
Fast and seamless support from the customer support representative Merry. She was patient and assisted me the whole time.
19 July 2026
Unprompted review
Reply from Global Prime
Thanks for your review, reviews like this are really encouraging for our support team, they really do their best to deliver quick, professional, and friendly responses. I've passed it on to Merry and we appreciate you joining us!
Global Prime Scam
So i started Trading with Global Prime on 15/7/2026, 1 day ago and banked 30% on my " Verified Account " and suddenly the Broker Decided to close my Hedged Trades with a loss and remove the verification and call it an ERROR by the verification System.
They Stopped my Trading Activity.
and OFC withdrawals.
spoke to support on phone and email and chat. nobody knows how to open a pdf file and check my address because.
Btw i sent them all the necessary papers from House Contracts , Utilities bills , ID, Passport you name it.
Stay away from Global Prime thats my advice.
16 July 2026
Unprompted review
Great service from Evangeline—an…
Great service from Evangeline—an excellent professional. Very good; I am very grateful.
9 July 2026
Unprompted review
Reply from Global Prime
Great review! We really believe a broker's role is to support its traders. We need to offer the lowest pricing and always be available for support. Our support is available 24/7. We appreciate you joining us, and we look forward to working with you for many years to come.
I've had a great experience with Global…
I've had a great experience with Global Prime. they are top notch and professional. I highly recommend them.
8 July 2026
Unprompted review
Reply from Global Prime
Awesome feedback! We believe a broker's role is to support its traders. We will always be available to assist you whenever you need. We appreciate you joining us and look forward to working with you for many years!
Jonnel was fantastic
Jonnel was fantastic! Super helpful, fast, and resolved my issue immediately
8 July 2026
Unprompted review
Reply from Global Prime
It's nice to hear from you! We believe a broker's role is to support its traders. We will always be available to assist you whenever you need. We appreciate you joining us and look forward to working with you for many years!
RACHEL ANN was very polite
RACHEL ANN was very polite, efficient and proactive. She helped me with consistent information.
7 July 2026
Unprompted review
Reply from Global Prime
Fantastic review! We've made it our mission to deliver great customer service to our clients, it's really encouraging to our team to receive a review like this. We appreciate you joining us, and we look forward to working with you for many years to come.
Charina was responsive and helpful in…
Charina was responsive and helpful in providing answers to my queries
Good job.
6 July 2026
Unprompted review
Reply from Global Prime
Great to hear from you, so happy to hear you're pleased with your experience. We take customer service seriously, we plan to deliver the same customer service in the future. Also remember that we offer 24/7 support, so feel free to reach out whenever! We look forward to working with you for many years to come.
Reply from Global Prime
Thank you so much for your amazing review!
We believe a broker's role is to support its traders. We will always be available to assist you whenever you need. We appreciate you joining us and look forward to working with you for many years!
Charina
Well, a great person by name of Charina helped me solved my problem, she was quick and precise.
Thanks charing and bless you
6 July 2026
Unprompted review
Reply from Global Prime
Thanks for your review, reviews like this are really encouraging for our support team, they really do their best to deliver quick, professional, and friendly responses. I've passed it on to Charina and we appreciate you joining us!
I’ve been with this broker for about 3…
I’ve been with this broker for about 3 years now. It’s probably the best for albertans or Canadians in general looking for offshore brokers. They have insanely fast customer service. Cecille being one of them are instant at their responses and helpful. I’ve been withdrawing using interact and I get the money pretty quick around 2 -3 hours after the request. From my experience this broker is a 5/5
1 July 2026
Unprompted review
Reply from Global Prime
Thank you for your incredible review and for being with Global Prime for the past three years! We're happy to hear that you've had such a positive experience with our fast customer support and quick withdrawals. It's especially great to know that Cecille provided the prompt and helpful assistance you've come to expect.
Your recommendation means a great deal to us. We truly appreciate your continued trust and support, and we look forward to providing you with the same high level of service for many years to come!
Reply from Global Prime
Thanks for your review, reviews like this are really encouraging for our support team, they really do their best to deliver quick, professional, and friendly responses. I've passed it on to our team and we appreciate you joining us!
I needed a support for demo account…
I needed a support for demo account tonight and like always I received best support from a staff called Kiesha
28 June 2026
Unprompted review
Reply from Global Prime
Thank you for your wonderful review, Elmira! We're happy to hear that Kiesha provided the excellent support you've come to expect. It's great to know she was able to assist you with your demo account and make your experience a positive one.
We'll be sure to pass your kind words on to Kiesha. Thank you for choosing Global Prime, and we're always here whenever you need us!
Excellent Support and Quick Resolution of Login Issue
I had a problem logging into my account and was unable to receive the OTP verification code. I contacted Global Prime support, and Cecille was extremely helpful throughout the process. She responded quickly, explained the situation clearly, and guided me through the necessary steps to resolve the issue.
The customer service was professional, friendly, and efficient. My problem was resolved promptly, and I was able to access my account again without further difficulties.
Thank you, Cecille, for your excellent support and dedication. Highly recommended!
26 June 2026
Unprompted review
Reply from Global Prime
Thank you for your fantastic review! We're delighted to hear that Cecille was able to help resolve your login issue quickly and get you back into your account. Providing clear, professional, and efficient support is something we take great pride in, so it's wonderful to know your experience reflected that.
We'll be sure to pass your kind words on to Cecille, she'll be thrilled to receive your feedback. Thank you for your recommendation and for choosing Global Prime. We look forward to continuing to support you whenever you need us!
The CS
The CS, Mark, who attended to me was very quick and helpful.
Assisted me in no time.
Kudos to Mark!
26 June 2026
Unprompted review
Reply from Global Prime
It's great to hear that you enjoyed your experience with us! We believe that every interaction should be straightforward, professional, and helpful, and we're delighted we could deliver that for you. Thank you for choosing Global Prime.
thank for guide
25 June 2026
Unprompted review
Reply from Global Prime
What a wonderful review, thank you for taking the time to share your experience! Knowing that our team was able to make a positive difference is incredibly rewarding. We appreciate your trust in Global Prime and look forward to continuing to support you.
Global Prime is an Incredible trading broker
I traded with Global Prime for almost 2 years and had literally ZERO problems that I can think of. The support was always there for me, no issues with trading itself, and the withdrawals always arrived pretty quickly. I originally chose Global Prime for trading because it already had a good rating, and my personal experience has proven that the company deserves it. So I am paying it forward. For those who are still looking for an honest trading broker - Global Prime is a great choice!
20 June 2026
Unprompted review
Reply from Global Prime
Thank you for such an incredible review! It means a great deal to hear this from someone who has traded with us for nearly two years. We're delighted that you've consistently enjoyed a smooth trading experience, fast withdrawals, and reliable support throughout your time with Global Prime.
Your recommendation and willingness to share your experience with others truly means a lot to us. We're grateful for your trust and support, and we look forward to continuing to provide you with the same high standard of service for many years to come.
Allen helped me create a new Demo…
Allen helped me create a new Demo account. It was fast and hassle free. Thanks to Allen.
25 June 2026
Unprompted review
Reply from Global Prime
Thank you for your great review! We're happy to hear that Allen was able to help you set up your new demo account quickly and without any hassle. We aim to make the process as smooth and straightforward as possible, so it's wonderful to know you had a positive experience.
We'll be sure to pass your kind words on to Allen. Thank you for choosing Global Ptime, and we wish you all the best as you explore and test your strategies on your demo account!
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