GivEnergy Ltd. Reviews 

I have GivEnergy system which for the last three years has been OK. Any questions I have had for the last 6 months have gone completely unanswered via email, and they just hang up on calls. Today they have called in administrators, so I am guessing my 10 year warranty will be void. Looks like they are planning to sell/move/integrate with PowerDog.co.uk who I would also now avoid.

Absolutely apalling. We spent £4000 on a Givenergy system. First the battery caught fire (fire brigade had to be called and everything). Now the isolator has broken and we have tried 6 different people to get it replaced but every one of them refused to maintain a Givenergy system because Givenergy are so hard to deal with and so bad at responding. We are therefore in a position where we are going to have to replace the entire system, because it is impossible to get anybody to maintain this one.

DO NOT BUY ANYTHING FROM THIS FRAUDULENT COMPANY

If you don't believe this rating, please just try calling their technical helpline on 01377252874. Ive tried this as a householder requiring technical assistance over 20 times, each time the system hangs up instantly. Our EV charger hasn't worked for 4 days. I tried the installer helpline instead and have now been on hold for over 1/2 hour. It seems their technical support service is completely overwhelmed, probably because their kit is so unreliable.

My installer Lumos energy(in oxford) installed give energy system at my place. Had i known they have such a bad customer service i would have never agreed for it. They are incredibly slow and bad at responding and if I need any help from the installer they are very slow to respond too. I just dont understand how can companies operate this way and get away with such poor attitude towards customer service. Please do not get give energy products is my advice to everyone. I had emailed them problems with inverter last time and I never received any help. Luckily my installer came and helped but I was charged a lot of money. Now I have Internet changed and I have emailed them and no response whatsoever. Its pathetic and such companies should be shut down..how can they provide warranty if they dont have a direct line ..I wouldn't recommend to anyone. Best is octopus.

I have been trying to contact the company since Feb 2nd and no one has replied to emails or requests I have made via their bot. It is so frustrating and didn’t used to be like this when we first had their equipment installed December 2023. What has happened?
Our battery stops discharging even though it’s almost full. This is costing us money and so much wasted time.

Zero customer support - AI call centre that hangs up regardless of the question, no response to warranty claims.

The worst owner in the UK. Sits in his so called ivory tower in Singapore to avoid TAX.

No support, no RMAs, No stock...No clue!

He should be reported to the Watchdog and Companies House.

From total satisfaction to total despair!
Two years after the system working satisfactorily it has suddenly started discharging the battery as soon as charging ceases.
Despite several calls to the only contact number available for support, only an AI bot responded and no human is available to talk to for assistance. I have been allocated a ‘ticket number’ for a human to contact me within 48 hours by 3 weeks later GivEnergy have not contacted me.
The company that fitted the batteries for me are stuck with the same AI bot and lack of response to my problem.
In the meantime the system is now costing me money rather than saving me money! 😡😡😡

4 years and the battery is dead. 2nd summer without battery.
No one answer the phone (human).
No response
No email (human)
Run away. Run away. Run away

Another 1 star review from a disgusted customer. Givenergy is now going to charge for cloud access to control my system when I am away from home. My system was sold to me on the basis that I could control my system from any place at any time using the free App. If this promised free access is removed I will be seeking compensation at the same rate per month that they decide to charge. If it is worth money to have it is worth compensation if removed.
If I ran a business with this level of reviews/ratings I'd seriously be worried about its future

Well it all started so well then all of a sudden there is no readable data to understand. Support messaged twice and no reply.

I will never buy again from this company as the service level has vanished.

Solar battery fault and now no solar at all, system has not been working properly for a month now I have had no response to emails, facebook just states to send an email and the phone line constandly disconnects instanlty when clicking the customer option 2. I will be seeking compesation for these delays now as I am significantly out of pocket with a faulty system that is under warranty. I would not urecommend using this companies products now with such poor customer service!

I really wish I had never come across this company. I have a small ish system, an S6 Inverter and a GivEnergy 5.2k battery.

Is short the battery has failed, and apparently its either a warranty fault that will cost me £360 to get an engineer out to have a look, or its dead as its turned off as its not had enough charge in it so cannot restart! What does that mean, its a solar charger, it should manage this stuff itself! I should not have to baby sit the damn thing! if its not sunny it wont get any charge.

Im exasperated. Do not buy this kit.

I have been trying to contact Givenergy this morning regarding a question on battery installation by a new installer
only contact for them at the moment is phone or email
every time I have got through to the department I need option 2 installer or customer for technical information
it either rings for a long time and gets cut off or as soon as you get through it cuts off have been trying for 2 hours just get cut off
no other option available other than being an installer

contact is now almost impossible for this firm customer need a good service, and not be treated this way

I have owned their equipment personally and also installed for several clients over the past 3 years. I have found their equipment to be solid in terms of performance, and had a battery replaced under warranty for a client within 2 weeks of reporting the issue. I understand that their support response has slowed recently, however I have found that one of their representatives (Paul L) is usually available immediately on one of the forums. I hope that they are looking after Paul L and that they work on solving their support issues

Hardware is good and works however whenever i have had an issue, there is no way to get support. Whether its an email, a call or a ticket raised. No response.
After receiving an email advising they are now wanting me to pay a subscription fee for something that was advertised as free for life, i thought i would leave a review.
If i had known they would do something like this and if i had known there was no customer support, i would have gone with a different brand.

Absolutely shocking service - avoid this company. Spent £16k on batteries, but now I have a problem and its impossible to speak to someone, get stuck on AI loop, and contact email , no one ever gets back to you.

DO NOT BUY ANYTHING THAT HAS GIVENERGY ON IT !!

customer service is almost impossible to get hold of. Now they want to charge for cloud access which was shown as forever free in their marketing brochure. Nothing like spending thousands on kit to then be charged for ongoing access costs!

No idea how to explain how bad this company is now. They’re now trying to bring in a “subscription service” to use your inverter/batteries remotely.

Something that was sold to consumers as being a free function of the system you’ve paid thousands and thousands of pounds for.

The sheer nerve of this company is something you can see from space, they’ve all-but done away with ANY customer support now, just funnelling people to an AI bot that does nothing, and to throw salt in the wound they want you to pay to use monitor/adjust your system if you’re away from your home WiFi.

Avoid, avoid, avoid!! Utter shambles of a company.

GivEnergy have just sent out an email to existing customers (i'm one - full solar and batteries) stating that the panel and battery monitoring app (that we paid for as part of the package) will be moving to a subscription model so, having already paid for it as part of the package, we get to pay for it again, monthly.

That the company behaves like this should tell you everything you need to know. If you're thinking of getting solar, i'll recommend you go with a more trustworthy, reputable company.