Claire Allen

I really wish I had read these reviews before I purchased from this company. I stupidly thought as they had high street stores and they sold so many items that they would be a reputable company.
I purchased a pair of Oakley glasses for a present. Unfortunately they weren’t suitable, as they were too tight fitting. My son wanted to return and order a different pair. When I tried to return I completed the online form and then heard nothing. When I contacted them on the phone I was told the return policy was 14days and I had now missed that by a few days.
I showed them an email I had been sent from Sunglass Hut with a 30day return policy that I had been sent with a discount code. They informed me that was Sunglass Hut USA and not UK. I’ve no idea why I would have been sent USA information!! They have refused to accept a return or a replacement for something that will fit. Extremely bad Customer Care. Please avoid unless you want to be very disappointed. We now a very expensive pair of glasses that we can’t use!! They also don’t seem to care about their rating on this site and don’t seem to be doing anything about it.

So far, so good. The brush was bought for my son and although it’s only a few weeks old he says he really likes it. Seems a great design, very sleek.
Customer service has also been excellent. Thanks.

I have been trying to contact the company since Feb 2nd and no one has replied to emails or requests I have made via their bot. It is so frustrating and didn’t used to be like this when we first had their equipment installed December 2023. What has happened?
Our battery stops discharging even though it’s almost full. This is costing us money and so much wasted time.

We prepaid for NCP Covent Garden as this was the carpark TravelLodge offered a 24hr rate for guests.
On return to our vehicle at 8.40am in the morning the car had been broken into - along with another car a few spaces away from us!
NCP apparently only have a camera at the top of the staircase - which is a waste of time! When we phoned NCP up - they were very unhelpful. The car would have been safer to have been parked on the street.
Speaking to staff in adjoining properties - they said the carpark was constantly being targeted and cars broken into. Wish I’d known that before. Never again!!!

Can not explain how dreadful this company is. Purchased tickets for a venue (tickets were for a theatre inside) and when the confirmation was sent straight after payment the tickets were for a totally different venue (outside venue) We contacted them immediately as did not want to sit outside and was told we could not get our money back. The listing was inaccurate.

We bought 2 for Christmas as a surprise for the kids.......they love them! Thinking of buying one myself.

This company completely messed up a repair on my daughters phone last September. After months, they agreed to pay us back for our costs getting the phone repaired directly with Apple. (After CarPhone Warehouse couldn’t repair it) I have been waiting since last November for my money........despite them constantly telling me it’s on the way. They say I need to wait up to 30 days........I’ve waited over 2 months.
They promised to phone me today.........guess what, they didn’t!!!
They are a total joke.

Great service, beautiful flowers!!

Unfortunately this is the second time I have had to put a review on about Carphone Warehouse. I sent my daughters I phone 7 away for repair.........Carphone Warehouse lost the phone and eventually after hours on the phone I had it returned un repaired after 6 weeks!!!!
I put in a complaint and weeks later haven’t heard anything back. When I chased I was told they don’t respond to complaints, they only use them to ‘better their service’ I am speechless........

Lost luggage and appalling customer service. I flew with my family Luton to Dortmund last week. Our suitcase never arrived.........5 days later they advise us it’s in Heathrow and I have to collect it myself.......a 5 hour round trip!! Why is it in Heathrow??
They are refusing to deliver to my home. Customer services cut you off, promise to e Mail with information and never do so.
Never fly with them as they don’t care.

I unfortunately broke down and when I phoned the RAC I told them exactly what the symptoms were and the messages that appeared on the dashboard. They asked me where I wanted towing too and said it should be no longer than 1 1/2 hours. In the meantime they phoned me and suggested I try to drive it myself to a garage!!!!!! After 1 1/2 hours a patrol car came (not a pick up truck) and told me there was a problem with my gear box (this was NOT what the error signs were saying) I then waited another 1 1/2 for a pick up truck.
In the end I got home (only a few miles from where I had broken down) after over 6 hours. I could have parked the car and got a bus and been home within half hour.
Surprise, surprise it was NOT the gear box but a small issue with the abs that the warning signs were telling me.
The patrol car driver did not show me his report, but signed it as the customer without telling me!!
Not happy and have moved to the AA.

I had a new kitchen just over 2 years ago......I have everything Neff......2 double ovens, 2 combination microwaves and 1 x 5 ring induction hob.
2 of the rings stopped working after around a dozen times if using.......I was so busy at work and as I still had 3 working, I never got round to phoning Neff. Once I did phone, I couldn't get through.......long waits and then messages left and no response.
The error code is U1 - In the manual it says I need to call my energy supplier - I did and they said it was nothing to do with them!
Neff are saying I need to pay £99 call out.
A ring not working after a dozen uses does not seem right!!
Very unhelpful staff who don't reply to calls.
Never again!!!

I was happy with Talkmobile for the 2 years I had a contract with them. I had no issues with coverage etc. THEN when the contract finished I phoned to say I wanted to leave. They talked me into getting a SIM only deal with Vodaphone and that's when it all went down hill. Talk mobile have totally messed up unlocking my phone. I have been without a phone now for 2 weeks......and am paying for a SIM I can't use. Every day they promise it's been done (and then deny they said it) but it hasn't. When they sold me the Vodaphone SIM they never told me I would have to unlock the Talkmobile phone, even though the contract was finished. They never reply to e mails and are rude on the phone. I will NEVER use Talkmobile again.

I was with First Utility for a few years with no issues. One day my gas meter stopped working.......that's when the issues started!!!! It took First Utility 6 months to get me a new meter despite me chasing constantly. They told me they could see what gas I had been using when the meter was broken!!!! Surprise, surprise this wasn't the case. They estimated the usage which I wasn't happy with.
I told them I wanted to leave and move to a new supplier however I couldn't as I didn't have a meter. Eventually I was able to move but despite numerous communications from them saying they would NOT charge me the £100 exit fees, they DID. I am now chasing for this to be refunded........3 months of excuses and promises and I still haven't seen my money.
I'd NEVER recommend or use again.........

Not happy with CarPhone Warehouse........all they seem to do is pass you onto another person / department.
My daughters iPhone 7 didn't work properly from day 1 - we kept going back into the store and at no time did they suggest we sent it back for a replacement. We were just advised to go to Apple.
Eventually, after 6 months Apple have said it needs replacing as there are faults.......CarPhone Warehouse are saying it's too late for me to get any form of compensation! The Customer Services department online give vague repossessed, never answering the actual question........
I'll never buy from them again.

I placed my order for a lovely Apple laptop for my daughter on Sept 16th. On the website it said 'usually dispatched within 2-3 days' Based on that I assumed it would be delivered a few days after that. When I actually paid, the confirmation then said 'delivery 4-10 working days'
I tried to contact the company straight away and they were extremely vague with their answers.....When I chased and chased on a daily basis I was told the order was being upgraded to priority at no extra cost. This was another tactic to try to keep me happy. After chasing again I was told it had been dispatched and would be delivered by DPD. Days later nothing had arrived. After chasing I found it had been shipped but from Hong Kong. The product eventually did arrive - after 11 working days - over 2 weeks after ordering. I saved a lot of money - so now it's arrived, I'm happy. I've read lots of other people's reviews. In my opinion if the website was honest and clear this company would massively help themselves!! People need to know the truth and then they can decide whether to order from this company. I would have given them 5stars if I had known straight from the start what the delivery timescales would be. People aren't stupid, but this company continues to hid the truth and give vague responses. If you need to contact them - don't use their 0844 number - use 01158714466 (it will save you money)

Easy to book and fantastic service. Would recommend this company.

We read other reviews on site and felt confident to order our bar stools. Delivery was fantastic - fast and efficient. the stools were easy to assemble and we are extremely pleased with them.
THANKS.

I was looking for a specific flooring and luckily they had it in stock. Great service, no issues with delivery. I will use Afloor again.

The casket arrangement I ordered was not as per the picture on the website and I am very disappointed with them. The majority of the Lily's were tightly closed.
When I phoned up - I was told as I ordered the flowers on Sunday for delivery on Thursday they wouldn't be open.
I will NEVER use this company again.