I Never received a product—Fake…
I Never received a product—Fake tracking and non-working phone numbers.
I never received the watch I ordered from GardPro. The day after my purchase, I contacted them to cancel. They told me I could simply refuse delivery when the shipper arrived. However, no delivery attempt was ever made, no one rang my bell, yet they claim it was delivered.
The logistics company they used, Emile XPress, appears completely illegitimate. I tried for five days on four different browsers to enter my tracking number on their site, but the space provided does not function. This is a tactic used by shady businesses and is called input-blocking.
Their listed phone number is invalid and does not exist, and they do not reply to emails. Their "chat" option is entirely unresponsive.
GardPro is no better. Their supposed phone number in Holland does not work; it is actually a masked VOIP line routed through Alabama, USA.
Their customer service replies are entirely automated, and they refuse to honor their policy to refund my money. This entire operation relies on non-functioning contact methods to avoid accountability. Be very wary of doing business with them.
Reply from Gardpro.fr
Hi,
We're sorry to hear about your experience and understand your frustration.
We sincerely apologize for the issues you encountered with your order, delivery, and communication. This is not the experience we want our customers to have.
We would like to clarify that we do not use fake tracking information. All tracking updates are provided directly by our logistics partners, and if a shipment is marked as delivered but has not been received, we are happy to investigate the matter with the carrier.
We also want to clarify that the contact details published on our website are accurate. Our customer support team consists of real people who personally review and respond to customer inquiries. We regret that you experienced difficulties reaching us.
Please contact our customer service team again with your order number so we can investigate the delivery status, review your cancellation request, and work toward a suitable resolution.
Thank you for taking the time to share your feedback.