Bought for rather a lot of money as advertised britsh made british built and engineered. Turns up cheap battery fan from china worth Maybe £5 total waste of money an company wanting me to pay return... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointing product - A free standing fan gives a better result. Total waste of money. This review is about the COOLIZI COOLZY - NOT the Coolzy portable air conditioner which is a totally di... See more
Company replied
Attention se site est un site frauduleux. Je vous invite a regarder l'avis de signale fraude ,regarder également l'avis de 60 millions de consommateurs. A faire a tout prix. A bon entendeur.
Company replied
I have just spent a lot of money on a fan/ fan heater I could have bought for a fraction of the price. I feel like a complete fool for buying this piece of rubbish, my only excuse is that I wasn’t mys... See more
Company replied
Company details
Written by the company
Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.
Contact info
4/27 Carrington st, 6009, Nedlands, Australia
- contact@coolzy.com
- coolzy.com
1.5
Bad
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t waste your money
Don’t waste your money. Far to expensive for the cheap piece of junk
22 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest your comments are not referring to our products at https://www.coolzy.com/.
We've identified several fake review and affiliated websites which lead to Coolizi websites which have unlawfully appropriated out brand name Coolzy.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
Rubbish fan waste of money
Bought for rather a lot of money as advertised britsh made british built and engineered. Turns up cheap battery fan from china worth Maybe £5 total waste of money an company wanting me to pay return postage which breaks distance selling reg avoid like the plauge.
28 June 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest your comments are not referring to our products at https://www.coolzy.com/.
We've identified several fake review and affiliated websites which lead to Coolizi websites which have unlawfully appropriated out brand name Coolzy.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
Just received mine after a 19 day wait…
Just received mine after a 19 day wait and on receiving it from Wanby/Totsoo on picking it up I realised how light it was. On trying it out for the money I could have got something better and cheaper. Don’t buy it’s cheaply produced and no way is it an AC unit. Very disappointing feeling ripped off. It may be ok at heating but still expensive for what it is as it’s 1800 watts. Might as well have bought a heater with a fast cooling fan. In fact my large fan seems to work better for air flow and coverage. Again, DONT BUY.
21 July 2026
Unprompted review
Reply from coolzy.com
Thank you for reaching out, and we're sorry for the money, time and stress this has cost you.
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
Very disappointing product - Total waste of money
Very disappointing product - A free standing fan gives a better result. Total waste of money. This review is about the COOLIZI COOLZY - NOT the Coolzy portable air conditioner which is a totally different product.
20 July 2026
Unprompted review
Reply from coolzy.com
Thank you for reaching out, and we're sorry for the money, time and stress this has cost you.
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
My mom is 87 years old and I been after…
My mom is 87 years old and I been after one of these Coolzy units for awhile. I left a email requesting one and they were kind enough to work with me and aquire one.
Very grateful 🙏
Carlos.
21 July 2026
Reply from coolzy.com
Thank you for your review. It made our day.
Rubbish. Don’t buy it.
I have just spent a lot of money on a fan/ fan heater I could have bought for a fraction of the price. I feel like a complete fool for buying this piece of rubbish, my only excuse is that I wasn’t myself in the extremely hot weather.
20 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
Sounds like a scam when you look at all…
Sounds like a scam when you look at all the information. You can also find these same units on other sites under a different name. How they chill air without any water draining is not possible.
18 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
The unit does not cool at all
The unit does not cool at all. Had it in an 81 degree room and after 5 hours temp didn't drop one degree.
16 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
Very Happy! It works as advertised!
I bought this last fall for an 87 year old lady. It wasn't used much until now. At first I was disappointed. But after further research, I am happy to say it does work as advertised.
We left it running when we left one day. When we got back and walked in you could tell a difference. It was not being vented. The warm air was being exhausted into the room. Because it is not intended to cool a room I was pleasantly surprised.
The first time I tried it I did not set it up correctly. I didn't open the cool air wing. I was just pushing out the warm air. Once I used it properly, it does work as the spot cooler it was meant to be.
I had forgotten about the optional accessory to vent the warm air out. I just ordered it.
17 July 2026
Unprompted review
Reply from coolzy.com
Thank you, Lynda, your message was very gratifying for the team to read,
These Coolizi units do not cool the…
These Coolizi units do not cool the air, neither are they silent. Ours came from China and are not fit for purpose, the advertising is completely untrue. Returns and refunds are via China. Do not buy these units.
I think the company is behaving in a fraudulent manner.
17 July 2026
Unprompted review
Reply from coolzy.com
Nach Ihrer Schilderung gehen wir davon aus, dass dieser Kauf nicht über Coolzy (coolzy.com) getätigt wurde. Wir haben mehrere Websites mit gefälschten Bewertungen und Partner-Websites identifiziert, die auf coolizi.com weiterleiten, eine Seite, die unseren Markennamen fast identisch nachahmt. Eine betrügerische Domain, coolzypro.fr, auf der unser Logo und Produktfotos zu sehen waren, leitete Besucher ebenfalls auf coolizi.com weiter. Wir stehen in keinerlei Verbindung zu dieser Website und haben Ihre Zahlung nie erhalten.
Hätten Sie über coolzy.com bestellt, hätten Sie eine Zahlungsbestätigung mit einer Bestellnummer erhalten, die mit „EU“ (europäische Bestellungen) oder „US“ (nordamerikanische Bestellungen) beginnt.
Sollte Ihre Bestellnummer nicht damit übereinstimmen, empfehlen wir Ihnen dringend, sich umgehend an Ihre Bank oder PayPal zu wenden und die Belastung als Betrug anzufechten – die meisten Banken und der PayPal-Käuferschutz decken genau diese Situation ab, und andere betroffene Kunden haben auf diese Weise ihr Geld erfolgreich zurückerhalten.
Wir haben die gefälschten Websites bereits bei ihren Hosting-Anbietern und Domain-Registraren gemeldet, damit sie geschlossen werden. Wenn Sie Hilfe benötigen, um zu überprüfen, ob Ihre Bestellung tatsächlich bei uns aufgegeben wurde, senden Sie uns bitte eine E-Mail an eu.cs@coolzy.com (oder us.cs@coolzy.com) mit Ihrer Bestellbestätigung, und wir werden dies umgehend prüfen.
Attention se site est un site frauduleux
Attention se site est un site frauduleux.
Je vous invite a regarder l'avis de signale fraude ,regarder également l'avis de 60 millions de consommateurs. A faire a tout prix. A bon entendeur.
17 July 2026
Unprompted review
Reply from coolzy.com
D'après ce que vous nous avez décrit, il semble que cet achat n'ait pas été effectué via Coolzy (coolzy.com). Nous avons identifié plusieurs faux sites d'avis et sites affiliés qui redirigent vers coolizi.com, un site qui copie de près le nom de notre marque. Un domaine frauduleux, coolzypro.fr, affichant notre logo et des photos de nos produits, redirigeait également les visiteurs vers coolizi.com. Nous n'avons aucun lien avec ce site et n'avons jamais reçu votre paiement.
Si vous aviez passé commande via coolzy.com, vous auriez reçu un reçu de paiement comportant un numéro de commande commençant par EU (commandes européennes) ou US (commandes nord-américaines).
Si votre numéro de commande ne correspond pas, nous vous recommandons vivement de contacter immédiatement votre banque ou PayPal et de contester le prélèvement en invoquant une fraude — la plupart des banques et la protection des acheteurs de PayPal couvrent précisément ce type de situation, et d’autres clients concernés ont réussi à récupérer leur argent de cette manière.
Nous avons déjà signalé ces faux sites à leurs hébergeurs et registraires de noms de domaine afin qu’ils soient supprimés. Si vous souhaitez obtenir de l’aide pour vérifier si votre commande a bien été passée chez nous, veuillez nous envoyer un e-mail à eu.cs@coolzy.com (ou us.cs@coolzy.com) en joignant votre confirmation de commande ; nous vérifierons immédiatement.
Reply from coolzy.com
Thank you for the compliments. We will pass this on to the team.
Beware!
Not a review as such but a caution to others, because my Antivirus software (Norton) blocked me from accessing the manufacturers website claiming it was suspicious (phishing). So not a great start. Also very wary of large introductory discount (70%).
13 July 2026
Unprompted review
Reply from coolzy.com
We think you are confusing coolizi.com with our website coolzy.com which should not be blocked. If it is, please let us know at eu.cs@coolzy.com.
Absolutely useless what a waste of money
Absolutely useless what a waste of money
8 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
Waste of Money; False advertisement
Unit does not produce cool air as advertised! I set it up and the cord was too, short, the videos showed installed being up on the wall... but unless u have a outlet at high as the light switch the 3' cord is inept. Easy to setup but reads in C vs F and should have an option to change the gradient measurement. Maybe good for a doghouse or doll house. Buyer beware. NO REFUNDS if not canceled before arrival and you have to fight warranty or agent for return or refund if u receive it.
4 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
The marketing is fraudulent
The marketing is fraudulent. The promise of quick cooling a room is false. On the cooling phase, the output is not meaurably more than an offset to the discharge.
6 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
I'm begging you to understand that this is a swamp cooler
If you were experiencing summer in a climate that is humid do not buy. don't even don't even think about it it will just make you sweat more this works by evaporation meaning if it's extremely humid outside this will make it so your skin can evaporate less of your sweat and you'll feel hotter and this is not a replacement for heat pumps because heat pumps use refrigerant and compress it inside your home and decompress it outside of your home so it's hot in your home taking energy away from your home and then it goes outside gets really cold releasing the energy outside.
But if you live in a dry climate this may be a good product
6 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
I'm very unhappy I purchased the Coolzy Pro
I'm very dissatisfied with the Coolzy Pro. After some research, I found many better' TRUE BLUE" portable AC units available at a lower price, which are genuine AC units with an included exhaust hose. Coolzy charges an extra $75.00 for the hose. It's outrageous! They offer a' 14-DAY" return only if the unit hasn't been used. How can you test it without using it? Another major red flag. Don't make the same mistake I did by buying the Coolzy unit, which can't cool a small space of 150-200 sq ft. There are better options- real TRUE BLUE portable ACs that actually cool small rooms of up to 200 sq ft, unlike Coolzy which only cools your face and shoulders if you're very close.
1 June 2026
Reply from coolzy.com
Jerry, we are sorry about your experience. Our website clearly states that Coolzy does not cool a room. It provides localised cooling instead, saving energy and greenhouse emissions. You can return it for a refund (less a restocking fee). If you have not already returned your machine, please do so immediately and quote the code in this review as an extension on the 14 day limit (RETURN21)
Easy checkout
4 July 2026
Reply from coolzy.com
Thank you for the compliment. We have passed this on to our team.
HVAC technician with 40 years…
HVAC technician with 40 years experience and thermodynamics education! There are basically two ways to remove heat from a space and they are mechanical refrigeration or evaporative cooling. This unit does neither it’s basically a glorified fan. I am not surprised because false advertising is becoming common place now that we don’t seem to have a consumer protection agency anymore? Caveat emptor is a way of life now with all of this Chinese junk flooding our country!
3 July 2026
Unprompted review
Reply from coolzy.com
Based on what you've described, we suggest that this purchase was not made through Coolzy (coolzy.com). We've identified several fake review and affiliated websites which lead to coolizi.com, which closely copies our brand name. A fraudulent domain, coolzypro.fr, showing our logo and product photos also redirected visitors to coolizi.com. We are not connected to that site in any way and never received your payment.
If you ordered through coolzy.com you would have received a payment receipt with an order number starting with EU (European orders) or US (North American orders).
If your order number does not correspond, we strongly recommend contacting your bank or PayPal immediately and disputing the charge as fraud — most banks and PayPal buyer protection cover exactly this situation, and other affected customers have successfully recovered their money this way.
We've already reported the fake sites to their hosting providers and domain registrars to get them taken down. If you'd like help confirming whether your order was genuinely placed with us, please email us at eu.cs@coolzy.com (or us.cs@coolzy.com) with your order confirmation and we'll check right away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.