Budget Travel Reviews 

1,828
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for going out of their way to organize wonderful trips and provide top-class support. People also mention that the online platform is very easy to navigate, making the entire booking process completely smooth, straightforward, and reasonably priced. However, some customers also noted experiencing frustrating booking errors, unconfirmed reservations, and severe communication delays when trying to reach support. A few reviewers felt entirely unsupported during stressful situations when trying to resolve unexpected problems or itinerary changes during their long-awaited holidays.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising representatives for their helpfulness and... See more

Booking process

People report positive experiences with the booking process, highlighting that it is very simple and... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and appreciation for the helpful... See more

Service

Reviewers mention ambiguous feedback about service, with some experiencing great support while others report... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The guy who booked my holiday was 100% helpful & was very thorough .. only downside was Ryan air changed flight times & only reason I booked it was the original flight times suited very annoying ☹️

Company replied

Rated 5 out of 5 stars

What made our experience amazing was the fact that the young Lady Hannah was very friendly & Honest she went out of her way to help me and nothing was too much trouble and because of Hannah we will de... See more

Company replied

Rated 5 out of 5 stars

Excellent everything clear pricing website designed perfect ease of use provided all of my booking hopes n reasonably priced thanks so much excited 😊

Company replied


Company details

  1. #12 of 14 best companies in Travel Agency
  2. #3 of 3 best companies in Tour Agency
  3. #11 of 11 best companies in Tour Operator

Written by the company

Budget Travel is part of the Club Travel Network, Ireland's largest travel agency. Budget Travel offer cheap sun holidays from Ireland to all the top sun holiday destinations including the Algarve, Malta, Tenerife, Lanzarote, Gran Canaria, Greece, Croatia, Malaga & more. Budget Travel also have amazing deals on European city breaks including weekend breaks to Rome, Amsterdam, Paris, Barona, Berlin & more. Book with confidence as we offer 100% financial protection on all our holidays, and are Government Licensed & Bonded by the Commission for Aviation Regulation. Book your next holiday online for exclusive deals, discounts, and low deposit options with Budget Travel – The Low Prices Holiday Company. Budget Travel are licensed and bonded - Tour Operators License TA0054


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,828)

70 reviews in the last 12 months

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Rated 5 out of 5 stars
Budget Travel logo

Reply from Budget Travel

Hi Pamela,

Thank you for your 5 star review and your wonderful feedback about Amy, she will be delighted to hear.

Thanks for booking with us and we wish you a fantastic trip.

Regards
Budget Travel

Rated 5 out of 5 stars

Hi it was the easiest holiday we ever…

Hi it was the easiest holiday we ever booked the lady was no way pushy gave 3 options
Every thing went smooth

2 September 2026
Budget Travel logo

Reply from Budget Travel

Hello Michael,

Thank you for your lovely review. We're delighted to hear that booking your holiday was such an easy and stress-free experience. It's wonderful to know that our travel consultant took the time to present different options without any pressure, helping you find the holiday that was right for you.

Thank you for choosing Budget Travel, and we hope you have a great holiday.

Regards
Budget Travel

Rated 5 out of 5 stars

Budget Travel are always the same

Budget Travel are always the same. Nothing unexpected or complicated and easy to contact by phone about any queries. Been using them for years.

2 September 2026
Budget Travel logo

Reply from Budget Travel

Hi Deborah,

Thank you so much for your kind feedback and for choosing Budget Travel over the years. It's great to hear that you find our booking process simple and our team easy to reach whenever you have a question. We really appreciate your loyalty and hope you have a fantastic holiday.

Regards
Budget Travel

Rated 5 out of 5 stars

Good staff

Always happy to use them. Great service, good honest options provided for holidays especially if you’re needing some help planning and budgeting. Staff always seem happy to help.

1 December 2025
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Anthony,

Thank you for your continued support and for taking the time to share such wonderful feedback.

We are delighted to hear that you have consistently found our team helpful when planning and budgeting for your holidays. Providing honest advice and tailored holiday options is something we pride ourselves on, so it's fantastic to know this has made a difference to your experience.

Your kind words about our staff mean a great deal, and we will be sure to share your feedback with the team. We look forward to helping you plan many more memorable holidays in the future.

Regards
Budget Travel

Rated 5 out of 5 stars

Amy Regan … exempler…

Amy Regan … exempler…. Listened and added value… what you want and need from a travel agent, but don’t always get

1 September 2026
Budget Travel logo

Reply from Budget Travel

Hi Mary,

Thank you so much for your kind feedback. We are delighted to hear about your positive experience with Amy.

Amy is a valued member of our team, and it is wonderful to know that her attentive listening, expertise, and commitment to adding value made such a positive impression. We strive to provide every customer with the level of service they deserve, and it is especially rewarding to hear when a team member delivers exactly what you need from a travel agent.

Thank you for taking the time to share your experience. We truly appreciate your support and hope you have an amazing holiday.

Regards
Budget Travel

Rated 1 out of 5 stars

My daughter booked a holiday paid €25…

My daughter booked a holiday paid €25 x2 needs to cancel and been charged €2000 IS There anyway around this

She did reach out and ended up paying €700 for a holiday she won't be going o

17 August 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Trish

We regret to receive your 1 star review.

When our customers book the low deposit option on our website they accept the terms and conditions of this payment option and the cancellation fees are advised before proceeding with the booking.

Can you please ask your daughter to reach out to retailadmin@budgettravel.ie and we can verify the cancellation fees on her booking?

Regards

Budget Travel

Rated 5 out of 5 stars

Albuifera here we come

The whole process was so simple and seamless. Hannah was so helpful and knowledgeable as well as being super courteous. I would recommend Budget to everyone.
Liam

10 August 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Liam

We are delighted to receive such kind words and your recommendation. Hannah was only too delighted to book your upcoming trip to Portugal.

Have the best holiday.

Regards
Budget Travel

Rated 5 out of 5 stars

Good company,will use it in the…

Good company,will use it in the future,just bit flight times return couldnt get better ,but rest are great.

4 August 2026
Budget Travel logo

Reply from Budget Travel

Hi Liudmila,

Thank you for taking the time to post a 5 star review and recommending our website.

Have a lovely holiday.

Regards
Budget Travel

Rated 5 out of 5 stars

We looked at a number of Travel…

We looked at a number of Travel companies before settling with Budget Travel. We go to Turkey every year. This year we felt we got the best value for money. Our sales representative Rebecca O’Brien was incredible. So patient and kind with us and really researched our chosen hotel to ensure we got exactly what we were looking for. As a party of seven with people taking different flights and different room styles it was not an easy task but she stayed with us communicating all the way. Having now arrived and half way through our holiday we are so thankful to her. Could not recommend Budget Travel and in particular Rebecca for her help, kindness and general happy positive demeanour. Well done.

5 August 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Wendy,

Thank you so much for taking the time to share your experience with us. We're absolutely delighted to hear that you felt you received the best value for money on your annual trip to Turkey and that your holiday is going so well.

Rebecca takes great pride in providing personalised service and ensuring every customer finds the holiday that's right for them. Your kind words about her patience, dedication, communication, and positive attitude will mean a great deal to her, and we will be sure to share your feedback with her and the wider team.

Thank you for choosing Budget Travel and for recommending both Rebecca and our services. We truly appreciate your support and hope you continue to enjoy the rest of your holiday in Turkey.

Warm regards,

Budget Travel

Rated 5 out of 5 stars
Budget Travel logo

Reply from Budget Travel

Hi Paul

Thank you for your 5 star review and positive feedback on our website.

Wishing you the best holiday!

Regards
Budget Travel

Rated 5 out of 5 stars

I had an amazing and lovely experience…

I had an amazing and lovely experience with Rebecca. I wanted to call to book a holiday for a date I didn’t see available on the website and Rebecca couldn’t have been nicer and more helpful. We left the payment date very close as we are looking to leave very soon, and Rebecca made everything possible. I had a great laugh with her and I’m looking forward to book with her again.

28 July 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Laoibhse,

Thank you so much for taking the time to leave such a lovely review.

We're delighted to hear that Rebecca was able to help arrange your holiday and make the booking process so easy, especially with such a tight timeline before your departure. Providing friendly, personal service is something we pride ourselves on, and it's wonderful to know that Rebecca went above and beyond to make everything possible while also making the experience enjoyable.

We'll be sure to pass your kind words on to Rebecca, who will be thrilled to hear how much you appreciated her help.

We hope you had the best holiday!

Warm regards,

Budget Travel

Rated 5 out of 5 stars

Booked a holiday in April and we stayed…

Booked a holiday in April and we stayed in the best apartment ever i just want to thank Ava for all the help she gave me we had a fabulous holiday thanks to budget travel and especially Ava and we have booked another holiday with budget later in the year highly recommended budget travel

19 April 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Noreen

Thank you so much for giving us a 5 star review, Ava is so delighted to hear that you had such an amazing holiday.

Regards
Budget Travel

Rated 1 out of 5 stars

Very disappointed as we are just back…

Very disappointed as we are just back from krakow and Hannah was so lovely and organised all our holiday for us and was very polite and efficient. But unfortunately I rang on Wednesday 1st July to book krakow again for next year and was talking to Andrew who questioned me why we were going for 11 nights to krakow saying it was too long and was short with me on phone and checked it up and said that the hotel hadn’t released its rooms yet for next year. Surely it’s myself and my husbands own business if we want to go back for however long we want. So we have booked krakow for next year with a different tour operator yesterday who I found to be so nice and polite and so efficient and was able to book the same hotel we were asking Andrew about and no problems whatsoever and no questions asked and because we are 30 years married next year they are emailing hotel to look after us

1 July 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Mary,

We regret to receive your 1 star review.

I have listened back on your phonecall with Andrew and I want to assure you that Andrew’s questions did not come from a place of malice, but rather from a genuine concern to ensure our clients get the absolute best out of their holiday. Krakow is traditionally a short-stay destination, and Andrew was trying to ensure you wouldn't run out of things to see or do during an 11-night stay.

I am disappointed to hear that you booked with an alternative travel agency and we apologise if Andrew's approach came across anything other than being helpful but this was not his intention.

We hope you have a lovely trip.

Regards
Budget Travel

Rated 5 out of 5 stars

Easy peasy

Very easy to navigate site and great choice of flights and accommodation

2 July 2026
Budget Travel logo

Reply from Budget Travel

Hi Kevin,

Thank you so much for the fantastic feedback and for your 5 star review! We are thrilled to hear that you found our website easy to use and enjoyed our wide selection of flights and accommodation.

Have a fantastic holiday.

Regards
Budget Travel

Rated 5 out of 5 stars

It was so easy to book online and…

It was so easy to book online and convenient. They get back to you straight away after booking so you don't have to worry about anything.

1 July 2026
Budget Travel logo

Reply from Budget Travel

Hi Helen,

Thank you for the 5 star review and positive feedback! We are delighted to hear that our online booking process was easy, convenient, and our team gave you peace of mind with a fast response.

Have a great trip!

Regards
Budget Travel

Rated 5 out of 5 stars

Booked a very much needed last-minute…

Booked a very much needed last-minute break to Malta via agent Hannah. Figured we would pay a lot for a little. Absolutely amazing resort in a fantastic area, and it actually matches the pictures. Hannah ensured the hotel had all our requests with medical assistance and were fulfilled in full. 11/10

12 June 2026
Unprompted review
Budget Travel logo

Reply from Budget Travel

Hi Jeanette,

Thank you so much for this incredible 11/10 review!
We are absolutely thrilled that your last-minute break to Malta exceeded expectations and that the resort perfectly matched the pictures.Hannah will be so delighted to hear your kind words. She always goes above and beyond, and ensuring that your medical assistance requests were fulfilled in full is exactly the level of care we strive to provide for our clients.We are so glad you got the relaxing, hassle-free break you needed. Thank you for choosing us!

Regards
Budget Travel

Rated 5 out of 5 stars

Great to deal with

Great to deal with

2 June 2026
Budget Travel logo

Reply from Budget Travel

Hi Eoin

Thanks for your 5 star review, we appreciate your business!

Have a lovely holiday.

Regards

Budget Travel

Rated 5 out of 5 stars

Great selection

Great selection
easy to choose
very informative

2 June 2026
Budget Travel logo

Reply from Budget Travel

Hi James

Thank you for taking the time to post a 5 star review and such positive feedback on our website.

Have the best holiday.

Regards
Budget Travel

Rated 5 out of 5 stars

Good website.

2 June 2026
Budget Travel logo

Reply from Budget Travel

Hi Pat,

We are thrilled to receive your 5 star review and great feedback on our website.

Have the best holiday.

Thanks
Budget Travel

Rated 5 out of 5 stars

Site very good had price 3 of the same…

Site very good had price 3 of the same holiday with other companies and budget travel was the best price all round and site very each to navigate would recommend it to other people

2 June 2026
Budget Travel logo

Reply from Budget Travel

Hi Elaine,

Thank you so much for the fantastic review! We are absolutely thrilled to hear that you found our website so easy to navigate and that we beat the competition to give you the best price all round.

As a proudly Irish-owned company, we truly appreciate your support and are absolutely delighted to get your business. Knowing that you would recommend us to others is the highest compliment we can receive.

Have a fantastic holiday.

Regards
Budget Travel

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