BlueInsurance.ie Reviews 

5,902
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly, helpful, and efficient approach, often noting clear explanations and patience. Many highlight excellent customer service, appreciating quick issue resolution and a smooth overall process. Reviewers also find the service straightforward, with an easy-to-use website and competitive pricing offering great value. However, some customers noted efficiency concerns, experiencing long phone wait times and an inefficient quotation or renewal process that sometimes required repeating information. A few also found online renewal options limited or the overall process of changing or renewing insurance less than ideal.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and professional... See more

Customer service

Customers generally report positive experiences with customer service, praising staff for being friendly,... See more

Service

People report positive experiences with service, often highlighting its efficiency, clarity, and helpfulness.... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and navigation... See more

Price

Customers consistently note positive experiences with price, finding them excellent, very good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time this year dealing with you guys .I had updated my son's travel insurance in Feb/March and our own yesterday again another valuable member of your staff looked after me and again... See more

Company replied

Rated 5 out of 5 stars

After analysing all of the excess insurance providers I decided to choose this one mostly based on opinions of others here on trustpilot. Yes, there are some negative comments (they’re always there) b... See more

Company replied

Rated 5 out of 5 stars

The phone was answered promptly. The lady I spoke to was friendly and very efficient in explaining the policy I was taking out. She explained the policy very clearly and coherently and the transactio... See more

Company replied

Rated 4 out of 5 stars

First of all I was given two different quotes on two days for the identical trip by the online AI (Over 70, Worldwide + Canada, 34 days). I phoned the office and spoke to a very helpful consultant who... See more

Company replied


Company details

  1. #7 of 10 best companies in Insurance Agency

Written by the company

Blue Insurance, now known as Cover-More Blue Insurance Services Limited, is a multi-award-winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Ireland and the UK customers. We offer Travel Insurance, Gadget Insurance, Car Hire Excess Insurance, Pet Insurance, Breakdown Insurance and Wedding Insurance. The company also trades as the other brands, such as: Multitrip.com, AnnualTravelInsurance.com, EconomyCover.com, CarHireExcess.ie, GadgetInsurance.com, InsureYourPaws.co.uk ,CoverMyWedding.co.uk and CoverMyBicycle.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,902)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service well done 👏 ✔️

First class service well done 👏 ✔️

22 July 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Brigitte,

We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Your message will be passed on to our team.

Kind regards,
Temi.

Rated 5 out of 5 stars

Excellent

The lady was very helpful and patient in answering my series of questions.

20 July 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Olamide,

Thanks for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us going.

Kind regards,
Temi.

Rated 2 out of 5 stars

Waited 20 mins to get through then a…

Waited 20 mins to get through then a Graham put me on hold for supposedly a minute and after a further 15 mins he did not get back to me.
I rang again,Waited 15 more mins and finally got sorted. Not a good experience
Camilla

20 July 2026
Rated 5 out of 5 stars

I renewed my travel insurance by phone…

I renewed my travel insurance by phone & it was a very efficient & easy procedure, the girl who looked after me was very pleasant, informative & helpful it was all sorted in minutes

17 July 2026
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Reply from BlueInsurance.ie

Hi Darren,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along—it’s the kind of feedback that keeps us focused and motivated.

Kind regards,
Temi.

Rated 5 out of 5 stars

Very straightforward booking

Very straightforward booking

19 July 2026
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Reply from BlueInsurance.ie

Hi Hilary,

We’re happy to have delivered a positive experience. Whether it's something small or big, we want every moment with us to feel smooth and supportive—glad to know we hit the mark for you

Kind regards,
Temi.

Rated 5 out of 5 stars

Prompt

Prompt, clear and detailed insurance cover at a good price.

17 July 2026
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Reply from BlueInsurance.ie

Hi Donal,

We’re happy to have delivered a positive experience. Whether it's something small or big, we want every moment with us to feel smooth and supportive.
We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 5 out of 5 stars

Its great you's keep me up to date and…

Its great you's keep me up to date and just take my insurance straight away..no hassle...thank you..

17 July 2026
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Reply from BlueInsurance.ie

Hi Gerard,

Thank you! We’re so happy you had a positive experience with us. It's always helpful to hear that what we do is working well for you. We’ll keep doing all we can to make sure that continues.

Kind regards,
Temi.

Rated 5 out of 5 stars

Clear & concise

Clear & concise, no messing, relief there are companies like this still out there

29 June 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi John,
Thank you for sharing your experience with us. It’s always so good to hear that what we do is working well for you. Thanks for being part of the journey.

Kind regards,
Temi.

Rated 5 out of 5 stars

Extremely easy and covered all my needs

Extremely easy and covered all my needs

16 July 2026
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Reply from BlueInsurance.ie

Hi

It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.. Thanks for the feedback.

Kind regards,
Temi.

Rated 5 out of 5 stars

clear and direct questions

clear and direct questions

14 July 2026
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Reply from BlueInsurance.ie

Hi William,

We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.

Kind Regards,
Victoria

Rated 3 out of 5 stars

Call quality was simply not good enough…

Call quality was simply not good enough and for some unknown reason, the agent ended my first call attempt to renew my insurance. Listen back to the call and you'll understand.

13 July 2026
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Reply from BlueInsurance.ie

Hi Paul,

I appreciate you taking the time to provide this feedback. I will be reaching out to you directly to follow up on your experience.

Rated 5 out of 5 stars

Easiest renewal ever

Easiest renewal ever

13 July 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi John,

Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Value for money

13 July 2026
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Reply from BlueInsurance.ie

Hi Bryan,

Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Simple process

Simple process, clear instructions and a great price.

Email has a very handy quick reference section on best practices when collecting and dropping off a car.

12 July 2026
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Reply from BlueInsurance.ie

Hi Eamon,

Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Great communication/service with a…

Great communication/service with a member of the sales team on July 10. Unfortunately forgot to inquire about name (Indian accent).

It would be great if there were an option to renew online as the waiting telephone queue was quite long.

10 July 2026
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Reply from BlueInsurance.ie

Hi Edith,

Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along.

Kind Regards,
Victoria

Rated 5 out of 5 stars

All done first time around 100 per cent

All done first time around 100 per cent

8 July 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Hazel,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 5 out of 5 stars

Very quick efficient renewal despite a…

Very quick efficient renewal despite a somewhat long waiting time

1 July 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Alison,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 3 out of 5 stars

They couldnt help me with my lost…

They couldnt help me with my lost luggage, to get it home.

8 May 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Elenor,
Thank you for your feedback and I’m sorry to hear this. I’ll be in touch personally to discuss this further.
Kind Regards,
Zainab

Rated 5 out of 5 stars

easy site to navigate and excellent…

easy site to navigate and excellent prices

1 July 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Aidan & Kay,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

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