BlueInsurance.ie Reviews 

5,952
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and thorough when answering questions and explaining policies. People also deeply appreciate the reasonable pricing, clear terms, and straightforward online or phone booking processes. Consumers consistently note that the overall service is smooth, fast, and provides great value and reassurance for their travel insurance needs. However, some people mentioned experiencing long waiting times on the phone and delays when trying to contact support via email. A few reviewers also noted that listening to lengthy automated messages and queues can sometimes make initial communication difficult.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful, friendly,... See more

Customer service

People report positive experiences with customer service, noting that agents are helpful, pleasant, and... See more

Service

Customers consistently note positive experiences with service, highlighting a straightforward and efficient... See more

User experience

Consumers find user experience to be positive, highlighting that the website is easy to use, simple to set... See more

Price

Customers report overall satisfaction and appreciation regarding the pricing. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time this year dealing with you guys .I had updated my son's travel insurance in Feb/March and our own yesterday again another valuable member of your staff looked after me and again... See more

Company replied

Rated 5 out of 5 stars

After analysing all of the excess insurance providers I decided to choose this one mostly based on opinions of others here on trustpilot. Yes, there are some negative comments (they’re always there) b... See more

Company replied

Rated 5 out of 5 stars

The phone was answered promptly. The lady I spoke to was friendly and very efficient in explaining the policy I was taking out. She explained the policy very clearly and coherently and the transactio... See more

Company replied

Rated 5 out of 5 stars

We needed assistance while on holiday as my wife got sick and needed medical treatment. Blue insurance Staff were amazing and everything got sorted and they phoned us everyday to make sure we wer... See more

Company replied


Company details

  1. #7 of 10 best companies in Insurance Agency

Written by the company

Blue Insurance, now known as Cover-More Blue Insurance Services Limited, is a multi-award-winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Ireland and the UK customers. We offer Travel Insurance, Gadget Insurance, Car Hire Excess Insurance, Pet Insurance, Breakdown Insurance and Wedding Insurance. The company also trades as the other brands, such as: Multitrip.com, AnnualTravelInsurance.com, EconomyCover.com, CarHireExcess.ie, GadgetInsurance.com, InsureYourPaws.co.uk ,CoverMyWedding.co.uk and CoverMyBicycle.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,952)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer representatives easy to…

Great customer representatives easy to talk to and ask questions of, clear policy terms, reasonable prices.

3 September 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Dear Customer,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 4 out of 5 stars

Travel

Easy to chat

2 September 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Agnes,

Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind Regards,
Zainab

Rated 5 out of 5 stars

Questions answered clearly

Questions answered clearly. Given good options on the cover available. Quotations were also very acceptable.

3 September 2026
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Reply from BlueInsurance.ie

Hi John,

Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.

Kind Regards,
Zainab

Rated 5 out of 5 stars

Excellent service

Excellent service

2 September 2026
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Reply from BlueInsurance.ie

Hi Helen,

We're glad you had an excellent experience. It means a lot to us to know we were able to make a positive impact. We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 4 out of 5 stars

Staff were excellent.

Staff were excellent.

2 September 2026
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Reply from BlueInsurance.ie

Hi Michael,

Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is highly appreciated.

Kind regards,
Temi.

Rated 4 out of 5 stars

Online form was straight forward to…

Online form was straight forward to complete.

1 September 2026
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Reply from BlueInsurance.ie

Hi Richard,

Thank you for sharing your experience with us. It’s always so helpful to hear that what we do is working well for you. Thanks for being part of the journey.

Kind regards,
Temi.

Rated 4 out of 5 stars
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Roger,

We're glad you had a positive experience. It's heartening to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 5 out of 5 stars

Prompt and efficient.

Prompt and efficient.

31 August 2026
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Reply from BlueInsurance.ie

Hi Denis,

We appreciate you taking the time to leave us a review. We don’t take feedback lightly, and knowing we made a positive impact really keeps our team motivated. . We'll keep doing our best to make every experience just as positive.

Kind regards,
Temi.

Rated 5 out of 5 stars

Not long on a queue when calling…

Not long on a queue when calling .Advisor was great. Have been with this company for years renewing my travel insurance policy and is made easy . Great service, staff and customer service.

31 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Jacqui,

Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated. We'll be sure to share this with the team.

Kind regards,
Temi.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

31 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Jackie,

Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.

Kind regards,
Temi.

Rated 4 out of 5 stars

Easy to use website and easy to…

Easy to use website and easy to navigate.

26 August 2026
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Reply from BlueInsurance.ie

Hi,

Thank you for sharing your experience with us . It’s always so helpful to hear that what we do is working well for you. Thanks for being part of the journey.

Kind Regards,
Temi.

Rated 5 out of 5 stars

The lady I spoke to was really pleasant…

The lady I spoke to was really pleasant and helpful, explained it all to me

27 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Lynda,

Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated.

Kind regards,
Temi.

Rated 5 out of 5 stars

Straightforward process to get travel…

Straightforward process to get travel insurance.

26 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Patrick,

Thanks for the shout-out! We’re happy to have delivered a great experience. Whether it's something small or big, we want every moment with us to feel smooth and supportive—glad to know we hit the mark for you!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Good communication with staff

Good communication with staff . Both staff members I spoke to where very helpful and friendly.

26 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Marie,

What a great message to receive—thank you for your kind words. We’ll definitely share this around the team. It’s exactly the kind of motivation that keeps us focused and grateful.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very good dealing with Blue insurance

Very helpful

25 August 2026
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Reply from BlueInsurance.ie

Hi Anne,

We're smiling over here—thanks for your thoughtful review!
It’s feedback like this that lifts the whole team. We’re so glad we could make your experience a good one.

Kind Regards,
Victoria

Rated 5 out of 5 stars

I use Blue every year for our single…

I use Blue every year for our single trips to Europe and Australia.

24 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Clifford,

Thank you! We're lucky to have customers like you. Your encouragement really helps us continue improving, growing, and serving people in the best way possible.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Covered everything i needed

Covered everything i needed

5 June 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Jilyn,

So great to hear this! Thanks for trusting us and taking the time to share. We know trust has to be earned, so it really means something special when someone says we got it right. Thank you!

Kind Regards,
Victoria

Rated 5 out of 5 stars

5speed and honesty

speed and honesty you are very fast

23 August 2026
BlueInsurance.ie logo

Reply from BlueInsurance.ie

Hi Lendita,

This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.

Kind Regards,
Victoria

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