Binance 

Very Poor Customer Service – My Account Was Blocked Without Any Clear Explanation

I am extremely disappointed with Binance and their customer service.

Binance blocked/restricted my account without clearly explaining the reason. When I contacted their support team to ask why my account was blocked, they did not give me a clear answer.

What is even more frustrating is that they also did not clearly explain how I can fix the problem or what steps I need to follow to regain access to my account.

A customer deserves to know why their account has been restricted and what they need to do to resolve the issue. Instead, I received unclear and unhelpful responses from support.

In my experience, Binance customer service has been very poor. They should improve their communication and provide customers with clear explanations and proper solutions instead of giving generic responses.

My Case ID #169016335

I hope Binance takes customer complaints seriously and improves its support service.

I just wanna say they are son of who'res I close full trade and slep when I wake up half acc is washed now they telling you closed partially. How it's possible that I closed full and they close partially

Binance P2P protects scammers: Case #168823600
Binance P2P support is actively shielding a verified fraudulent merchant (MD MIZAN RAHMAN) who violated P2P Section 3 by using unauthorized 3rd-party accounts ("Jacqueline", "Ty") for a triangulation scam. The buyer completely ghosted, ignored the chat, and failed the mandatory 6-hour Tier 2 verification window.
Despite your own support agents confirming in writing that the merchant's security deposit is frozen and that you "are not refusing to use it," support agents continue to hide behind endless bureaucratic loops and scripted rejections, refusing to compensate stolen funds. You are protecting a scammer who breaks your own rules and holding frozen deposits hostage. Fix this immediately, enforce your AML policies, and return the funds from the frozen deposit!
Complaint #CC9951885.

There are fewer and fewer viable deposit methods, and fees keep rising. For instance, when topping up with a bank card in Europe, the card must be issued outside your country of residence. Topping up via SWIFT is also expensive because the funds are being sent to another country. It used to be an excellent platform; now it’s just garbage.

Terrible client service, impossible to withdraw my Binance assets, and transfer them into my regular French BNP bank account.
After that close my Binance account.
The Binance chat only gives me text guidelines that do not help me at all.
Binance do not offer a human client service, only AI that repeats the same useless guidelines.

Case ID: CC9775122
Second complaint — 71 days with my funds restricted

This is now my second complaint regarding Binance and case CC9775122.

My funds have been restricted since 21 June 2026, meaning I have now been waiting 71 days for this matter to be resolved.

I understand that Binance has a reason for restricting my funds and that they may need to carry out security or compliance checks. I have been patient and have cooperated throughout the process.

However, 71 days is an excessive amount of time. Despite repeatedly contacting Binance, I continue to receive generic responses telling me that the relevant team is reviewing the case, without any meaningful update or realistic timeframe.

I have already raised this complaint once, and unfortunately the situation remains unresolved.

I am not asking Binance to ignore their procedures. I am asking for proper communication, transparency and a reasonable timeframe for completing the review.

After 71 days, I believe customers deserve better than being repeatedly told to simply wait.

Binance: please properly investigate case CC9775122 and provide a meaningful update on when this will be resolved.

I still can’t believe that company this size has such poor customer service.

My Binance withdrawal has been suspended over 115 days around $600+ locked in my account with zero transparency.
Case ID: #161275764
The review was supposed to end on June 19,2026 but customer support keeps giving me automated replies asking me to wait indefinitely.It feels like they are trying to scam me. If this post is still up, assume I still haven't received my money.

Holding a user's funds hostage for nearly 4 months is completely unacceptable. If my account is an issue, just allow me to withdraw my $600+ and close the account. I need an immediate resolution.

SCAM ALERT: @Binance @BinanceHelpDesk
Case 168432348
Held $212.48 for 24+ hours.
Promised 60min fix. Complaints team "Rick M" ignores.
"Wait for team reply" = stall tactic.

Filing police report now.
#Binance #CryptoScam

Worst exchange out there blocked my account without any valid reason , just thba

My account has been frozen for 6 days, and, unlike other major exchanges, Binance prevents you from withdrawing cash to your bank account.
Customer service tells me daily to be patient; the relevant team is working on it. My account is small-I wired in $18k and purchased 8k of BTC, and received one deposit of 3k BTC, all on the same day. And then my account was frozen!!
No update from the security team at all!! Twice a day I ask.
THIS IS HORRIBLE. Never use Binance-your funds will be frozen for a long time. Some reviews here say 35 days!!

ABSOLUTE FRAUD TRADING APP ..
HIT 10+ SL IN ONE DAY ..
I LEAVE THE TRADE, THEY PUMP ... I TAKE THE TRADE THE DUMP FROM SAME LEVELS.. LIKE STEALING MONEY OUT IN THE OPEN WITH ALL THE SUPPORT FROM THE HIGH OFFICIALS..

THIS IS NOT A TRADING APP, THIS A FRAUD APP THAT IS DESIGNED TO SCAM YOU AND DO FRAUD WITH YOU TO STEAL ALL YOUR MONEY

I am writing to formally lodge a complaint regarding a critical operational failure and breach of Anti-Money Laundering (AML) / KYC protocols committed by Binance Customer Support (Case ID #168142449).

Incident Summary:
On August 22, 2026, Binance CS staff manually intervened in a P2P escrow dispute and forcibly released 2,800 USDT of my funds to a recipient bank account under the name "JI PENGFEI".

Severe Protocol Violations:

Breach of Anti-Third-Party Payment Policy: My verified Binance KYC name is LE XUAN HUNG. The recipient bank account name was JI PENGFEI. CS staff manually bypassed the platform's core name-matching policy, facilitating an unverified third-party transaction.

Gross Negligence & Exposure to Money Laundering Risks: By overriding automated name-matching controls to release funds to an unverified third party, Binance CS actively facilitated potential money laundering activities and breached standard AML/CTF due diligence required for VASPs.

Refusal of Audit Trail: CS dismissed the case claiming "confidentiality" without providing any technical justification or forensic review for overriding third-party payment rules.

Demands:

Request an immediate internal compliance audit into the actions of CS agent Kurt regarding Case ID #168142449.

Preserve all system logs, agent intervention records, and device fingerprints for regulatory disclosure.

Provide a formal response from the Legal/Compliance Department regarding this operational gross negligence.

Evidence attached: Screenshots of CS responses and bank transaction receipts showing the name mismatch.Full evidence, chat logs, and proof for Case ID #168142449 are publicly archived. Search 'Case ID 168142449 Bitcointalk' on Google to view complete documentation

Sincerely,

Binance's response is a complete PR deflection that directly contradicts their own support chat records:

False Claim of "Detailed Explanation": Support explicitly stated in the chat, "platform is not obligated to share internal investigation details" and hid behind "confidentiality" when asked for technical forensic logs, rather than giving a clear breakdown.

Evasion of Operational Failure: Telling a user to "contact local authorities" does not excuse Binance support for manually bypassing its own Anti-Third-Party Payment rule to release USDT to an unauthorized third party (JI PENGFEI) instead of the verified KYC owner (LE XUAN HUNG).

Public chat logs prove Binance support forcibly released assets to a mismatched name. Boilerplate PR replies on Trustpilot will not change the recorded transcripts (Case ID: #168142449).

Hello @BinanceHelpDesk @binance, my account has been under review for over 35 days. I have already submitted the requested form, but there is no update yet. Please help escalate Case ID: #168262417. Thanks! More than 35 days evry CS send me to another CS like that all this period without to know or understand what’s the problem

impossible de recuperer ses fonds depuis mai 2026 un scandale!!!
Plateforme a eviter !!!!

Personal funds frozen for 2.5 months. Case ID: 162252824

I am writing again because I already made this complaint here and Binance gave me silence and template replies. My personal funds have been locked for than seventy‑five days with no clear reason and no real request for documents. On July 16th support said my case was escalated. On July 30th Agent Nicholas only quoted Terms and told me to wait longer. When I asked him again about the escalation promise he stopped replying. This is how Binance treats people whose money Binance holds hostage.

The amount trapped was four hundred and twelve thousand three hundred dollars. That figure was my life – seventeen years of construction contracts my daughters’ university savings and the down payment, for a house we never bought. I could not sleep for weeks.

After blocking another user pointed me toward a firm that actually investigates frozen accounts. I finally got human help from Pömaadvisory Ltd. They traced the case, used legal channels and every single dollar of the four hundred and twelve thousand three hundred was returned to my personal funds. I am not advertising anything – I am a father who almost lost everything and got it back. Binance never helped me and Binance probably never will.

my withdrawals keep getting blocked, and they cant explain why. How am i supposed use the exchange now?

I have had money with Binance since 2017 and never touched it. Due to a regulatory crackdown, they had to split the international and US exchanges. I am stuck in the international exchange and cannot get on the US exchange because I live in Texas. My account has been suspended because it is not verified. But I can't verify on the foreign exchange or US exchange. Now they sent me a notice that if I don't withdraw my money within 30 days they will close the account. Obviously they a looking to steal my money with no recourse. Stay away from these people.

I am writing this review to highlight an unaddressed liquidity failure on Binance Futures (Case ID: 167954661 / Complaint Reference: CC9868507).
On WLDUSDT Perp (2026-08-22, 08:11 UTC), Binance experienced an isolated price crash down to 0.3110 USDT. Meanwhile, the global index mark price and competing exchanges (such as Bybit) maintained levels around 0.3600 USDT.
My Stop Market order set at 0.3656 (Order No: 22924687671) was filled at an extreme price of 0.3396 USDT due to this Binance-specific order book gap, liquidating my account (-2,967.32 USDT).
Support and Complaint teams generic copy-paste templates citing "market slippage," ignoring that this price anomaly occurred EXCLUSIVELY on Binance's internal matching engine.
I demand a manual log audit by Senior Risk Management and full compensation for this exchange-isolated failure.

While crypto prices are soaring, binance decides to not renew mica license for europe. Effectively costing me and tons of europeans money.