Black Ar

Very Poor Customer Service – My Account Was Blocked Without Any Clear Explanation

I am extremely disappointed with Binance and their customer service.

Binance blocked/restricted my account without clearly explaining the reason. When I contacted their support team to ask why my account was blocked, they did not give me a clear answer.

What is even more frustrating is that they also did not clearly explain how I can fix the problem or what steps I need to follow to regain access to my account.

A customer deserves to know why their account has been restricted and what they need to do to resolve the issue. Instead, I received unclear and unhelpful responses from support.

In my experience, Binance customer service has been very poor. They should improve their communication and provide customers with clear explanations and proper solutions instead of giving generic responses.


My Case ID #169016335

I hope Binance takes customer complaints seriously and improves its support service.

Binance’s complaint-handling process is extremely disappointing and unacceptable. A client received the work, deleted the Telegram chat, and then made a complaint without providing sufficient evidence. Accepting the complaint based only on a payment screenshot and repeatedly questioning the payment recipient is completely unfair. Binance should require clear and reliable evidence from the complainant before taking action. Harassing a user without sufficient proof is extremely poor service and has seriously damaged my trust in Binance.