Process was pretty smooth to purchase. However, upon receiving the tickets you have to log into a website where the tickets can't be added to the Apple Wallet!?!? This means there is a high chance o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was frustrating booking a room at the Washington DC Hamilton hotel on your website! your initial rate for the week I was staying changed when trying to pay for it. it increased $300 dollars. not su... See more
Company replied
I would like the ability to see a more detailed seating chart for starters. Then, I'd like to be able to see what section, row and seats I am being presented with BEFORE I click Add to Cart. The way i... See more
Company replied
I was excited to get discounted movie tickets. Tickets in my area are $13.75 for adults and $11.99 for seniors. The black tickets are $10.75. There’s at $20 tax/fee applied at point... See more
Company replied
Company details
Written by the company
For over three decades, we’ve partnered with businesses across the globe, serving as a constant source of support for HR professionals by building meaningful packages for their employees.
Contact info
8517 Southpark Cir #140, 32819, Orlando, United States
- 4075973555
- support@beneplace.com
- beneplace.com
2.8
Average
322 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site stated one price but ended up…
This site stated one price but ended up charging me $58.83 more, when I checked out. It would have been cheaper, if I had booked directly through the hotel website. What a rip-off!
2 September 2026
Unprompted review
Reply from beneplace.com
We apologize for any confusion regarding the pricing. Taxes and fees are displayed during the checkout process before a purchase is completed, and applicable taxes are collected as required by law.
We would be happy to review your concerns regarding the total amount charged. Please provide your order number so we can investigate the reservation details and verify the pricing that was presented during booking.
We appreciate your feedback and look forward to assisting you further.
Web site ease of use
Web site ease of use, pricing and choices of hotels. Excellent website layout.
1 September 2026
Unprompted review
Reply from beneplace.com
Thank you for your feedback! We're delighted to hear that you found our website easy to use and appreciated the pricing, hotel selection, and overall layout. We work hard to provide a seamless booking experience with a wide variety of options to help our guests find the perfect stay.
I enter my Virtual Credit Card and the…
I enter my Virtual Credit Card and the amount was charger to my Bank Account, but the page said was not paid received, that's very bad, i use my phisical credit card and the pay was good, but 2 chargers into my account, i hope you don't charge twice
27 August 2026
Unprompted review
Reply from beneplace.com
Thank you for bringing this to our attention. We apologize for the confusion during your purchase.
In some cases, a charge may initially appear on your account as a pending authorization even if the payment is not successfully completed. If the first transaction did not process correctly, the authorization is typically released by your bank automatically. However, we understand your concern and want to ensure you are not charged twice.
Please contact our customer service team with your order number and the last four digits of the card used so we can review the transactions and verify the status of both charges. We will be happy to investigate and assist further.
We appreciate your patience and look forward to resolving this for you.
This is a great company to do business
This is a great company to do business. I love the point perks!
26 August 2026
Unprompted review
Reply from beneplace.com
We appreciate the great feedback. Thank you so much!
It was terrible
It was terrible. It denied my transaction 4 times without telling me why. I tried Google Pay with 2 different credit cards, as well as trying the same 2 cards directly. The FAQ says that if payment is declined, it's probably a problem with your card, so double-check your entries, and if it still isn't working, contact YOUR bank! Nothing was wrong with my cards, or EITHER bank.
On my 5th attempt, I tried a different email address, and that made my purchase successful. Unfortunately, I was not using the credit card that I wanted to.
The web site gives you NO WAY to even CHECK your personal information (eg phone, email), let alone change it! The closest they come is in the FAQ - if you want to update the email on your order, you have to use their Contact Us page.
If the order page is going to report a payment processing error, it should tell you that it didn't like your email... not make you guess and try different payment methods
23 August 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced while placing your order.
We understand how frustrating it must have been to have your transaction declined multiple times without receiving a clear explanation. Based on your description, it appears the issue may not have been related to your payment methods, especially since multiple cards and banks were involved and the purchase was ultimately successful when using a different email address.
We encourage you to contact our customer service team so we can review the details of your experience and investigate further. We also recommend checking your account and billing information to ensure all details are current and accurate.
Your feedback regarding the error messaging is valuable. We agree that if an issue is related to account information, such as an email address, the system should provide a clearer explanation rather than a generic payment error. We will share your comments with the appropriate team for review as we continue working to improve the checkout experience.
We appreciate you taking the time to provide this detailed feedback and apologize for the inconvenience you encountered.
Do NOT book - it’s a scam
If I could give 0, I’d give 0 stars. We had received confirmation for our two room bookings that we paid for. When we arrived at the hotel, no booking could be found.
And no refunds have so far been given. We’ve lost over $400 -
Do NOT use.
14 August 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your feedback. We sincerely apologize for the experience you described.
We would like the opportunity to investigate this matter; however, we are unable to locate your reservation based on the information provided in your review. Please contact our customer service team and provide your order number, the email address used for the booking, and any additional details regarding your stay.
We understand how frustrating it must have been to arrive at the hotel and be informed that your reservation could not be located, especially after receiving confirmation of your bookings. If a refund is still outstanding, we would like to review the status of your case and determine what options may be available.
It is all a SCAM
It is all a SCAM.
I booked 2 rooms for 2 nights in New Orleans. Paid in full and received a confirmation email with the receipt and room descriptions.
When my family arrived at the hotel, they state they have not received any order from BenePlace!
I was on a call with BenePlace for 59 minutes in 101 degrees heat. NOTHING was done to resolve the issue.
We did not have hotel rooms.
My money is gone.
This fake company is not responding to any of my messages now.
Do NOT use them.
15 August 2026
Unprompted review
Reply from beneplace.com
We investigated this matter with the hotel, and they advised that their system only showed one reservation. The hotel acknowledged that there were issues on their back-office side and apologized for the confusion.
As a resolution, we were able to provide the customer with a full refund. We sincerely apologize for the inconvenience this situation caused and appreciate the customer's patience while we worked to resolve the matter.
Cut stay short due to conditions and was denied refund.
Booked in advance a 2 night stay in a Best Western in Crescent City. When we arrived the conditions were far from the description. The hot tub was cold with dirt at the bottom. Room bathroom had rust running down the wall and dirty walls throughout.
Requested to cancel our second night and was advised to check out before they could process the request. We checked and moved to another hotel not using this service, of course.
Now a week later I am told the request was denied. They could have called and confirmed that we were not there.
I will never use this company again.
10 August 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your experience. We are very sorry to hear that the condition of the hotel did not meet your expectations and that the amenities and room conditions you encountered were not as described. We understand how disappointing it can be to arrive at a property and find issues that impact your stay.
We also understand your frustration regarding the request to cancel the second night. As a third-party travel provider, any modifications, early departures, or refunds must be approved by the hotel according to the reservation's terms and conditions. While we can submit requests on behalf of our guests, the final decision rests with the property. We recognize that this outcome was not what you had hoped for, especially after relocating to another hotel.
Your feedback regarding both the property's condition and the handling of your early departure request is appreciated, and we will share it with the appropriate teams and supplier partners for review.
We sincerely apologize for the disappointment this experience has caused and appreciate you taking the time to let us know about it.
False advertising quiet hour 9pm - 6am nightly
Booked the Hyatt House hotel because of it being a safe location and they also don't allow parties between 9pm - 6am nightly. Sadly they will allow someone to hand wash their clothes in the room from those hours. Water was on from Aprrox 10:30pm - 11:45pm and the dropping of heavy items and moving furniture around. Called the front desk and no end to the noise. He was done doing laundy at approx 9am the following morning. And because I booked through a discount site I don't get any credits or accommodated for the inconvenience. I did not sleep at all.
16 August 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your experience. We are very sorry to hear that your stay was disrupted by excessive noise and that the issue was not resolved after you reported it to the front desk. We understand how frustrating it is to choose a hotel based on its policies and reputation for a quiet environment, only to have your rest affected throughout the night.
While we facilitate the reservation, hotel operations, guest conduct, and any compensation decisions are handled directly by the property. We understand your disappointment that an accommodation was not offered and recognize how the lack of sleep negatively impacted your stay.
We appreciate you bringing these concerns to our attention. Feedback regarding noise disturbances and the hotel's handling of guest complaints is important, and we will ensure your comments are shared with the appropriate partners for review.
We sincerely apologize that this experience did not meet your expectations and appreciate you taking the time to provide your feedback.
Travel with good discounts
Easy to maneuver around the website and make my reservation. The only thing I found missing was a phone number to call in case of a cancellation.
I found better prices at Beneplace then on the hotel's direct website and included all the discounts I thought I could use. (AARP, AAA and Senior over 65))
10 August 2026
Unprompted review
Reply from beneplace.com
Thank you for your review! We're thrilled to hear that you found our website easy to use and that you were able to find a better rate than the hotel's direct website, even after comparing available discounts.
We also appreciate your feedback regarding cancellation support. For future reference, our Customer Service team can be reached at (800) 683-2886 if you need assistance with an existing reservation or have questions about your booking.
Thank you for choosing us, and we look forward to helping you with your future travel plans!
Easy access to view site and purchase…
Easy access to view site and purchase tickets. Once purchase is done. I received the tickets right away. Easy and useful.
7 August 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
I spent $455 on Beneplace to buy go…
I spent $455 on Beneplace to buy go city passes for my vacation. That was supposed to get us in 3 excursions. When we got to our destination I was not able to use this pass and was told the site is misleading and doesn’t cover the excursion I chose even though it let me book it with the pass. I had to pay $235 to get in to our planned excursion. I wrote beneplace an email request a refund for not being able to use the pass they sold me and they refused and closed my case. I wish I would have read the reviews on this company before purchasing and wasting my money and my time. Terrible service.
16 July 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you encountered.
We understand how upsetting it must have been to purchase Go City passes for your vacation and then find that the attraction you intended to visit was not covered as expected, resulting in unexpected out-of-pocket expenses during your trip. We also understand your concerns regarding the refund decision and the overall handling of your case.
As a third-party provider, we rely on the products, inclusions, and terms supplied by our partners. However, we recognize that this does not lessen the impact on your vacation experience, and we're sorry that the product did not meet your expectations.
If you are willing to provide your order number, we would be happy to review the details of the purchase and the previous correspondence to ensure that the correct information and policies were applied.
We appreciate your feedback and regret that your experience left you feeling this way. Comments like yours are valuable and help us identify opportunities to improve both our communication and the booking experience for future guests.
Why am I charged an exorbitant amount…
Why am I charged an exorbitant amount of service charges when I am purchasing movie tickets? If I buy movie tickets at 9.25 as advertised, why am I paying an additional nearly 20%, $1.75 per ticket, for taxes and fees? This is frustrating, excessive cost, and would appreciate just bundling the costs in together so the person knows up front how much they are actually paying.
29 July 2026
Unprompted review
Reply from beneplace.com
Thank you for your feedback. We understand your frustration regarding the taxes and fees associated with your movie ticket purchase.
The ticket price advertised reflects the base ticket cost. Taxes and service fees are displayed during the checkout process before your purchase is completed. These fees may include taxes required by state and local governments, as well as service or processing fees charged by the theater, supplier, or ticketing platform.
We appreciate your suggestion regarding displaying the total cost more prominently upfront and will share your feedback with the appropriate team for review. Our goal is to provide transparency throughout the booking process while continuing to offer discounted ticket options whenever possible.
Thank you for taking the time to share your experience. We value your feedback and appreciate your business.
My purchasing experience went very…
My purchasing experience went very well. The transaction was smooth and took little effort.
27 July 2026
Unprompted review
Reply from beneplace.com
We appreciate the feedback. Enjoy all the great deals.
Website
Easy to use website -- layout and booking process was easy to follow and complete.
27 July 2026
Unprompted review
Reply from beneplace.com
We appreciate the feedback. Enjoy all the great deals and items!
I used beneplace to rent a car 45hrs…
I used beneplace to rent a car 45hrs before I needed to pick it up. Upon printing out the order I saw that there were only 4 states I could travel to. I immediately called to cancel the car. Upon someone finally answering my call I was told I would still be billed for $95.00. THAT is bullcrap. I will never again waste my time on beneplace... It's supposed to save people money but it does the opposite.... VERY Dissapointing
24 July 2026
Unprompted review
Reply from beneplace.com
We apologize for the frustration this situation has caused.
Please note that the rental terms, travel restrictions, cancellation policies, and any applicable fees are disclosed during the booking process and should be reviewed before completing a purchase. We understand it can be disappointing to discover a restriction after booking, especially when your travel plans do not align with the rental terms.
If you believe the cancellation fee was applied in error, please provide your order number or give us a call so we can review the reservation details. As a third-party provider, we may need to work with the rental supplier to determine whether any exceptions are available.
We appreciate your feedback and would welcome the opportunity to review your booking and assist further.
IT SAYS IT COMES WITH 20$ PROMO CODE…
IT SAYS IT COMES WITH 20$ PROMO CODE FOR DININGDOLLARS.COM , BUT IT IS NOT CORRECT THEY JUST SEND YOU A PDF WITH INFORMATION ABOUT THE WEBSITE AND NOTHING MORE!! IT IS A LIE. AND AFTER 1 HOUR I STILL HAVEN'T RECEIEV THE MAIL WITH MY WATER PARK TICKET YET
24 July 2026
Unprompted review
Reply from beneplace.com
We apologize for the frustration and inconvenience you've experienced.
Please provide us with your order number or give us a call so we can review your purchase. Regarding the Dining Dollars offer, the vouchers are provided as a promotional incentive through DiningDollars.com. If you are having trouble accessing or redeeming the offer, we can help point you in the right direction once we review your order details.
We also understand your concern about not receiving your water park tickets. Ticket delivery times can vary depending on the attraction and supplier. Please check your spam or junk folder as well. If you still have not received the tickets, contact us with your order number and we will investigate the status of your order.
We appreciate the opportunity to assist and look forward to resolving this for you.
Hotel had no record of our booking
My wife booked a hotel at a great rate through her workplace using Beneplace for San Diego Comic Con and when we arrived at the hotel with the confirmation provided by Beneplace they had no record of our reservation. We’ve been on the phone with their support for over 3 hours trying to figure out where our funds are and how to get the room we have booked, when the hotel is now saying there are no rooms available. The room rates around town have now skyrocketed and we are now left with no solution other than working to get the hotel to try and help us force through a reservation, but at the current rates, which have tripled. Beneplace has had us waiting around to find out if we can even use the original funds we already paid, towards the new reservation so we can actually have a place to stay, but we would then have to request a refund for the additional out of pocket expense we will have to cover. Overall it’s been a nightmare beginning to one of our favorite trips, and it’s because of Beneplace. Be warned they are a middle man to a middle man like Expedia, so there are two layers of companies to deal with before your books makes it to the hotel. We booked our stay with them because it seem trusted as it was offered service through her company, and the rates were apparently too good to be true. We are still waiting for this issue to be resolved, but I would not ever put this amount of trust in them for vacations.
23 July 2026
Unprompted review
Reply from beneplace.com
We sincerely apologize for the experience you had and understand how frustrating and stressful this situation must have been, especially during such a busy event as San Diego Comic Con.
A manager is currently investigating this matter with both the hotel and the supplier to determine exactly what happened with the reservation. We understand your concern that the hotel could not locate a valid reservation upon arrival and that you spent several hours attempting to resolve the issue while room availability and rates continued to change.
We have also requested documentation for any additional out-of-pocket expenses incurred as a result of this issue. If you had to secure alternate accommodations or pay additional fees, please provide copies of your receipts so they can be reviewed as part of our investigation.
We appreciate your patience while this review is underway. Our goal is to fully understand what occurred and determine what options may be available. We sincerely regret the inconvenience this has caused and the impact it had on your trip.
Got an offer after buying something, but the offer didn't work
I bought a gift card and then I was offered 4 months free of SiriusXM. But, I couldn't sign up for the offer because the SiriusXM website wouldn't accept my credit card information. I tried entering several different credit cards, and I made sure the information was correct, but it wouldn't accept anything. So, I couldn't get any offer for buying the gift card.
17 July 2026
Unprompted review
Reply from beneplace.com
Thank you for bringing this to our attention. We apologize for the frustration you experienced.
Please provide us with your order number so we can review the purchase and work with our partner regarding the promotional offer. If you were unable to redeem the 4 months of SiriusXM because the SiriusXM website would not accept your payment information, we would like the opportunity to investigate further and determine whether there were any issues with the offer redemption process.
Once we receive your order details, we can review the matter with the appropriate partner and see what options may be available.
Thank you, and we look forward to assisting you further.
Absolutely horrible customer service
Absolutely horrible customer service! The amount of times they make you repeat yourself and the fact they will not answer you directly makes them lose credibility in my eyes. I had a issue with a hotel I booked through them the hotel granted us a full refund but needs to come from booking site and Beneplace required weeks of fighting with and follows up on my end and I still have yet to get a refund that the hotel approved. They never followed up even after they said they would. They told me I need a letter from hotel to send in, I did. Each person will give you different answers, very frustrating and absolutely opposite of customer friendly. I used them several times before and no issues but having a first time issue I will be thinking very hard before I use them again. Each phone call so far is almost a hour of my time and I’m put on hold for a majority of it, with absolutely no resolution or answer to when I will see the refund that the hotel granted. This is 2 months now since my stay, so unacceptable.
Order is: 129295963
13 July 2026
Unprompted review
Reply from beneplace.com
We sincerely apologize for the frustration you experienced throughout this process. After further review, our Social Media Management team personally worked on this matter and was able to resolve the issue. As a courtesy, the refund has now been processed.
We understand that the experience did not meet your expectations, particularly regarding the communication and time required to reach a resolution. Your feedback is appreciated and will be shared with the appropriate teams as we continue working to improve our service.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.