Beagle Street Reviews 

I am extremely disappointed with this insurance company and their customer service,
I Don’t recommended ,
They cancelled my policy without making sure I was aware. If something had happened during that time, who would have covered us? That is a very serious concern,
When I contacted them to ask about my policy, I was simply told to log in to my account and find out for myself. I expected proper customer support, not to be dismissed,
I have been paying for this insurance for years, but when I needed help and made a complaint, no one was willing to assist me. I no longer feel that this company values its long-term customers,
Based on my experience, I do not trust this insurer and would not recommend them.

Great customer service at every point of contact. Showing compassion and great customer service every time I needed to speak with them. Violetta in the claims department was incredibly nice, professional and showed genuine care and compassion throughout.

We recently had to claim on our critical illness cover, something we never thought we would actually need to do and a very daunting prospect, but beagle street made it very straight forward and kept us updated the whole way through from first submitting the claim to payout. Our claims handler Lisa Cowling was brilliant and got everything sorted so quickly! We’re very appreciative.

Communication from Beagle Street was very good , they kept me updated every step of the way , on my claim , in particular Lisa Cowling , it was much appreciated during a difficult time , thankyou

I had an excellent experience throughout my critical illness claim especially with Lisa.
Communication was clear, professional, and timely at every stage of the process. The team kept me well informed, answered my questions promptly, and made what could have been a stressful experience much easier to manage. I am very grateful for the support and efficiency shown throughout.

Filled out form and was offered then had to fill out same form ( no different answers ) took about half an hour only to be told sorry we can’t cover you
BAD SYSTEM

When I was diagnosed with colon cancer I didn't even thought I have a critical illness cover paid for under my life insurance. Eventually after all the treatment I received I did find my policy with Beagle Street and send an email to them. Straight away I got an email back and then a phonecall from them.
My "claim handler" was Violeta and from the start she did my claim as simple and easy as possible. She even helped me over the phone to fill the claim. She explained a full process and gave advice on other services I can benefit from. I got my money paid backdated to when the cancer was diagnosed.
Thank you Beagle Street and thank again Violeta for your help and kindnes.

Violeta has made the whole claim process an absolute breeze, which is exactly what I needed at this difficult time. She was professional, but very kind and friendly. It was a pleasure to talk to her. She kept me informed every step of the way with her outstanding customer service. I cannot recommend her highly enough and Beagle Street too as a company. Thank you for everything.

It took approximately a month for my claim to be processed, but this is because Beagle Street had to ensure that the claim was legitimate and required some additional information. I was kept updated throughout the whole process by Violeta and Lisa, who were very helpful and empathetic. I was particularly impressed when Violeta mentioned that after the information had been reviewed, I would receive the payout within 2-3 days and I did. This was not the experience I had with another insurance company, who kept saying I'd receive the payout within a day and it took months. Thank you for your help.

Auto renew by themselves and charges by them

I cannot speak highly enough about the experience with Beagle Street through what has been a very tough period. Their response to questions and queries has prompt and efficient and I have been kept informed throughout the process. Violeta who was my case handler has been fantastic and has chased up information and has kept me fully informed throughout the process. When I have had to speak to someone on the phone they have always been considerate of my circumstances.

Violeta has been amazing and a credit to your team. She was very understanding and helpful during a very difficult time, her communication was perfect and nothing was too much trouble for her. Thank you so much.
Very easy process and agents very helpful. Would recommend

Lisa Cowling went out of her way to trace the family following the death of a family member. She had been given incorrect contact details and she battled on for over two and a half years before she was able to get contact - tracing the family through all undertakers in the local area.

After losing a much loved sister and daughter, Beagle Street made an unfortunate life insurance claim a smooth and stress free process.
Every email responded to almost immediately in a professional, helpful and caring manner.
Despite other circumstances delaying things and my constant emails the claim handlers never made me feel a nuisance always replying to provide reassurance they hadn’t forgotten the claim and they cared.
A mention for Lisa, who shared our last email once the case was closed .. Thank you 😊
In what was a very sad and stressful time, Beagle Street claims were fantastic. Would highly recommend.

Easy from start to finish. Good communication. Process took very little time in terms of claim being approved . Updated regularly via email as per my preference. Excellent customer service

Something went wrong with payments for 2 months due to a banking problem,the first we knew of this is when we called the company to find out what was happening.after 29 mins giving details they decided we could re-instate our policies,my husbands was done swiftly and payed the arrears and got back on track,however when it came to mine they decided to send my info to a department that looks at the health risks,I had disclosed my arthritis when we set up the policys and nothing had changed,they then said I could re-instate mine,spent 48 mins on the phone only to be told they would call me back,in total I spent 1 hour and 23 mins trying to get the issue resolved,supposed to get a call this morning but so far nothing.

Don't recall speaking to a member from the company.
Didn't receive any paperwork or emails to reference my policy.
Most of all didn't receive anything about if wish to cancel policy it has to be done in a certain amount of days.
Only noticed when I checked my account that I was paying out for 2 lots of life insurance. Don't recall getting paperwork stating when payments would be taken from and what monthly payments would be.
Called to query and cancel and would not refund my last 2 months payments that was taken from my account.
Have now cancelled all my direct debts to this company.
If they said they have sent paperwork and emails they should have still called to check that I was supposedly happy with everything before the warranty ran out on the so called policy. 😤😤

We recently had to make a critical illness claim with Beagle Street, and the support we received was exceptional from start to finish. The team were professional, efficient and genuinely compassionate throughout, which made a very difficult time much easier for us. We wouldn’t hesitate to recommend them.

I could not have asked for a more professional and caring service, particularly from my case handler Violeta who truly went above and beyond in her empathy and administration of my claim at a difficult time for me. Violeta responded extremely quickly to every question I had and kept me fully updated at every step of the way. The company has an exceptional asset in Violeta who made a huge difference to me following my claim. I highly recommend this company.

I have recently made a claim on my critical illness cover and, although there were one or two anomalies along the way, dealing with the same person throughout (very unusual nowadays) made things much easier. Violeta, Claims Handler, kept me updated throughout the process and was very helpful and reassuring when we needed to speak on the phone a couple of times. In what has been a stressful time for me and my family, Beagle Street and Violeta in particular have been very helpful.