Bailey Amsterdam Reviews 

265
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's beauty and design, often noting pieces are well-made and resist tarnishing or color changes with frequent wear. People also frequently praise the fast shipping and efficient delivery, alongside helpful and responsive customer service that resolves issues effectively. Conversely, a small portion of people noted inconsistent product quality, with several reporting stones falling out or items arriving damaged. Many also found the jewelry appeared cheap or did not match website images. A recurring issue was the discovery that products shipped from China, contrary to expectations, and some experienced longer delivery times.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers expressing satisfaction,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast shipping and... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction and a willingness to... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rings are beautiful and shipped quickly. I did have a stone fall out of my ring within less than a month… but after contacting customer service, they are replacing it. Overall, very happy with my... See more

Rated 3 out of 5 stars

I had a problem with my package (not the company’s fault) and they were very helpful and I got my order in time. I give only 3 stars because the jewellery, although beautiful, came straight from Chin... See more

Company replied

Rated 5 out of 5 stars

Received my rings today and absolutely love them, one was damaged in transit but I emailed to let them know and straight away I had a email back to say they had sent another one out to replace it. I w... See more

Rated 5 out of 5 stars

Their jewelry has yet to tarnish or lose its luster. I've bought three rings and a necklace from their website and love each piece! They've become a staple with my wardrobe and recommend their collect... See more


Company details

  1. Fashion Accessories Store

Written by the company

Premium 18K Jewellery


Contact info

3.7

Average

TrustScore 3.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(265)

125 reviews in the last 12 months

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Rated 1 out of 5 stars

Wore my ring once the the diamond fell…

Wore my ring once the the diamond fell out.

19 July 2026
Unprompted review
Bailey Amsterdam logo

Reply from Bailey Amsterdam

Hi!

We're very sorry to hear this happened. This is certainly not the experience we want our customers to have.

Although issues like this don't happen to often, every piece is covered by our Lifetime Warranty. We'd be happy to send you a free replacement ring right away.

If you could please contact us at with your order number, we'll arrange your replacement as quickly as possible.

We hope to make this right for you.

- Bailey Amsterdam

Rated 5 out of 5 stars

The Best Customer Support I’ve Experienced

I can’t recommend Bailey Amsterdam enough. Their customer service is truly outstanding and one of the best I’ve ever experienced. They were kind, responsive, understanding, and genuinely cared about helping me throughout the entire process. Even when my package was unfortunately lost by the courier, they kept me updated, answered all of my questions, and made sure the issue was resolved quickly and professionally.

It’s rare to find a company that treats its customers with so much care and respect. They completely turned a stressful situation into a positive experience. Thank you for your exceptional support – you’ve definitely gained a loyal customer!

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Ring scratched straight away and shows…

Ring scratched straight away and shows black on the ring. Not high quality and does not last

13 July 2026
Unprompted review
Bailey Amsterdam logo

Reply from Bailey Amsterdam

Hi Bre,

We're sorry to hear about your experience.

That's not the experience we want for our customers. While scratches can occur through normal wear, your ring should certainly not show black underneath as they are not made of any black materials. We'd like to inspect this to gather information about the issue.

Our jewellery is covered by a lifetime warranty, and we'd be happy to send you a free replacement. Please reach out to our support team with your order number and a photo of the ring, and we'll take care of it as quickly as possible.

Thank you for your feedback, and we hope to make this right.

- Bailey Amsterdam

Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous jewellery I have ordered a few different things and love them all , had an issue with a ring but it was sorted fast and a replacement sent , I chose adjustable rings to get a perfect fit , great company

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase!

I loved the necklace and the ring I bought. Exactly as they're shown on their wesite, good material, and they don't change color after being wet.
Fast delivery too.
I just ordered a couple of more items again :)

8 July 2026
Unprompted review
Rated 2 out of 5 stars

The packedge never showed up…

The packedge never showed up unfortunately

1 July 2026
Unprompted review
Bailey Amsterdam logo

Reply from Bailey Amsterdam

Hi Inez,

This is the last update in your tracking code:

Jun 24, 2026 11:27 am
Package delivered. Carrier note: Package delivered

Please note, that we are not in control of your local delivery company and how they handle packages. If you haven't received it, please contact our customer service and we will help you out on this case.

- Bailey Amsterdam

Rated 5 out of 5 stars

Love the jewelry

Love the jewelry. I spend all summer at the sea so it works well. Had a small issue, but was resolved promptly and well. Looking forward to new pieces soon!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

beautiful rings

beautiful rings, love style and design. I had to contact customer service because a stone fell out and i was very disappointed. they aske me to send a photo of the ring with the missing stone , i sent the photo and they said they will replace the ring. i was very happy with the customer service , it was fast and efficient. i can't wait to receive the replacement.
thankyou for your help bailey Amsterdam

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience so far!

I ordered a necklace and ring about a month ago, and the quality honestly surprised me! The pieces haven’t tarnished so far, with everyday use, and they look as good as new. The only small minus is that the jewel in the ring moves a little bit, and has been since I opened it in the package, but it seems to be securely placed otherwise. With all that in mind, I will definitely order again!

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Chains are very cheap and already broke.

Chains are very cheap and already broke.

27 June 2026
Unprompted review
Bailey Amsterdam logo

Reply from Bailey Amsterdam

Hi Lola,

We're sorry to hear that your experience did not meet your expectations.

This is certainly not the quality standard we aim to provide. In the rare event that an item arrives defective or becomes damaged due to a manufacturing issue, it is fully covered by our Lifetime Warranty, and we'll gladly send you a free replacement.

Please reach out to our support team with your order number and a photo of the issue, and we'll be happy to resolve this for you as quickly as possible.

- Bailey Amsterdam

Rated 3 out of 5 stars

First 2 necklaces arrived and I tried…

First 2 necklaces arrived and I tried to return as I thought they looked so cheap , took 5 days for a reply and that was only after I emailed again, told me they couldn’t return 2 for 1 sale items which is nonsense but the customer service was good and told me to pick another 2 items and keep the first order , but the jewellery itself is a load of rubbish , people told me they buy it from temu and looking at temu the same stuff is on there but I obviously can’t say that’s true or not , it’s a load of cheap tat really and I do regret spending £40 of my hard earned dosh on stuff I would never wear

2 June 2026
Unprompted review

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