bol.com Reviews 

Delete your site dont use it to steal money and not sending products!!

Worst company. I order a mattress and I'm waiting week cause they can't make post.nl to deliver. They won't give my money back. Look out for this company.

I can't believe that your customer service assistants have this amazing attitude which they totally feel free to use exclamation points while talking on live chat and make sentences such ''Oh that really sucks but sorry I can't help with that!!''

Lately I started having many issues with bol.com and cannot even reach someone decent to talk about my problem. Your customer service is very offhand and your partners, sellers are the same. They can easily mail like ''if you are not happy with our options you can talk to bol.com''. But where are you actually bol.com? Who are we supposed to talk?

Well.....Bol.com is apparently throwing purchased items into HUGE boxes that are not properly packed to protect the items. The last box that I received shampoo leaked all over a music cd. It's either hit or miss with Bol.com. My husband picked up a parcel today and we haven't opened it just yet. He told me that it sounded like something was broke in the box. I ordered a ceramic water pitcher and it's probably broken into pieces because Bol.com doesn't want to properly pack their shipments!!!!!! I am getting VERY tired of dealing with these problems. I think I am going back to dealing with Amazon as they use the PROPER boxes and properly pack the items. This is beyond ridiculous. Use proper boxes and packing materials PLEASE!!!!!!!!!!!!!!!!!!!!!!

UPDATE 12/10/2022 Well, the handle to the red pitcher that I ordered BROKE OFF because of the crappy packaging!!!!!!! There was NO fragile sticker on the box EITHER!!!!!!!!!!!! I am livid.

Depending on the result I will change my review but for now this is what I have. I Made an order that was suspossed to come today and it didn't, post nl said the information might be incorrect and that now I will have to wait until Friday. In the case it doesn't come they said I have to contact bol and them because bol is the seller. My question since I'm pretty sure my parcel won't come is what is bol doing in a situation like this? Is bol doing anything at all in the case of missing parcels? Do I get a refund?

Already 7 years bol.com and never had an issue. Don't understand the bad reviews.

The order has been delayed and there is no way to cancel the order when you click on "order cancellation". In addition, no one is picking up the phone, no support.
So, watch out, this is not a reliable suplier in case things go wrong

I bought quite an expensive Padel Racket and it arrived damaged! I reported this immediately to Bol and returned it back. It’s been almost 10 days now that I’m still waiting for my new Padel Racket to arrive, I called Bol 4 times already and they keep telling me that their partner will send it soon – only God knows how/when soon would be… I find this an unacceptable service and I’d think again before buying something via Bol!

Good service. Return orders are handled great also.

I am simply trying to create an account and oh my god, how can it be so difficult? I have to enter all my info in the beginning, annoying but fine.. But I have to choose my street name from a list and that list doesn't contain my street! So I can't create an account and I can't even contact support because I don't have an account! Besides, even if my street was there on the list, why would I need to browse through the all streets of my city to find mine? Just let me type it! If someone hadn't sent me a bol gift card, I would never ever lose 1 minute more here.

Totally false delivery time claims. I was leaving abroad and thought it will be nice to have this when I'm on my trip; but what bol.com claimed was completely false. I ordered this product in the morning, but the product was handed over to PostNL only in the evening, and as a result, it has now been delayed to tomorrow, when I'll already be on my flight. The "Ordered before XXXX, delivered tomorrow" is only a cheap marketing trick by bol.com.

And this is not the only time this has happened with bol.com. So Bol.com definitely has aggressive marketing practices when it comes to delivery claims, and my advice would be to not trust them at all on these claims.

I have had the most lovely surprise in this complicated corona time.I called bol to complain and had an incredible friendly person on the phone his name Quintet Massijs. I loved his name and he fixed my problem.Today I received a box from bol and thought this is a mistake.Imagine my surprise when I saw it was a present for my to be born grandson !!!!!!!!!Thank you Quite you made my week !

A few days ago I ordered a new SMART tv. thanks to track&trace I knew it would be here today, so I was super excited. it came and everything seemed perfect until I tried to connect my new SMART tv with my WiFi. turns out the tv doesn't have that option, and it's a regular tv, NOT a SMART tv. I looked at bol.com and it said '' smart tv: no''. WHAT. I am 100% sure that when I ordered it said ''smart tv: yes''. I know it because that's what I was looking for. I opened my laptop and again I went to bol.com. this time the website told be that my new tv IS a smart tv. what the hell? Im looking at the same page from 2 different devices and I see 2 different things. this is NOT okay.

The reviews about the quality of the product direcctly from bol.com are not right if you have any (or at all) damaged goods delivered to you i am sure it comes from a third party shop simply selling through their website. However they lack largely in customer service in every aspect. Speed, friendliness, helpfulness,.. all basically non existant. And their bot sho claims to know (almost) everything is the most useless thing youll ever see. Despite the glaringly obvious problems with the helpdesk the quality and price are most certainly one of the better youll find in this region.

Bol.com has an excellent customer service! Every single time I had a problem (not many times as they keep their promises and delivery times) they solved my issues and even offered me compensation. For example, I ordered one product that had some scratches and was damaged and they offered me a full refund and because the price of the product increased after my purchase they offered me a compensation with the price difference and free delivery.
They deliver very fast and are a very reliable, trustworthy and responsive company. I will definitely recommend it to anyone living in the Benelux that needs to make a purchase online!

Good prices. It's also good that you don't have a certain spending threshold to have free delivery. However, the next-day delivery is simply false: the delivery takes at least one/two extra days before you receive your parcel at home.
Sufficient customer service.

Does not follow EU regulations. Prepare for legal action to enforce your rights!

Volgt EU wetgeving niet. Gerechtelijke stappen nodig om je rechten af te dwingen!

ordered two watches from bol.com and yesterday on the 30th march 2020 they emailed me saying that on 31st march 2020 i would receive it, and today 31st march 2020 is almost gone and yet no sign of my orders. And yet they have the audacity of emailing me today and saying that "we hope you have a lot of pleasure with your purchase , we hope you have received your orders and enjoying it because we said it would reach you by 31st march 2020." But i have still not received it. I vow never to use your services again Bol.com. You lied. Once beaten forever shy.
The Netherlands.

Fast delivery, good service