Anna is very hardworking, kind, and professional. She does her job exceptionally well and provided excellent customer service. I truly appreciate her help and would highly recommend her. Thank you, An... See more
Company replied
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See what reviewers are saying
ZeComplete incompetence. Autodoc hides behind their ai to avoid solving their mistakes. Ordered a set of 16 valve seals but only got 15 which makes it worthless. TheAI gives cryptic messages and aft... See more
Company replied
Fast and Responsible. I like to have business with them and will do more in the future. While the price is on par with others, their customer service is one of best in the industry.
Company replied
We have been purchasing from Autodoc for a long time, and we have never had any problems with them. Even when we bought an incompatible part because it was mistakenly listed on their website f... See more
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Company details
About AUTODOC - Sweden
Written by the company
AUTODOC er Europas førende onlineforhandler af autodele. Vi deler din passion for biler og hjælper dig med at spare penge på bilreparationer.
AUTODOC APPHvad vi er kendt for:
- Kundefokus. Vores supportteam består af kvalificeret personale som totalt taler 23 sprog og altid er klar til at hjælpe på alle måder de kan.
- Markedsstørrelse og rækkevidde. I de 12 år vi har været på markedet har vi fået 13 millioner tilfredse kunder i 27 europæisk lande. Vi sender over 35.000 bestillinger om dagen.
- Vores produktsortiment. Vi tilbyder over 4 millioner produkter til mere end 166 bilmærker fra verdenskendte producenter.
- Overkommeligt og omkostningseffektivt. AUTODOC er en onlineplatform med rimelige priser og en række specialtilbud og udsalg.
- Tjenester på flere platforme. Kunderne kan nemt og hurtigt søge efter autodele både på hjemmesiden og på appen. Se selv hvor omkostningseffektiv og nem købsprocessen for autodele kan være.
- Ekspertise indenfor bilreparation. Du kan finde mere end 3.000 vejledningsvideoer for udskiftning af autodele på vores YouTube kanaler. Disse vejledninger kan hjælpe dig med selv at udføre enkle reparationer og spare penge på reparationer på værksteder.
Kontakta ossContact info
4.4
Excellent
19K reviews
Asks customers to review
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The product works great!
21 July 2026
Reply from AUTODOC - Sweden
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Anna is very hardworking
Anna is very hardworking, kind, and professional. She does her job exceptionally well and provided excellent customer service. I truly appreciate her help and would highly recommend her. Thank you, Anna!
16 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Ekrem,
Thank you very much for your review and trust! We will convey your gratitude to our employee Anna.
We are very happy that you are satisfied with our service. ⭐
Have a nice day!
Kind regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
Fast and Responsible
Fast and Responsible. I like to have business with them and will do more in the future. While the price is on par with others, their customer service is one of best in the industry.
13 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Bara!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
Stop with that AI chat man it makes me…
Stop with that AI chat man it makes me crazy and then its always someone new answering my questions!! I have ordered 4 tires and ofcourse do i only reciev 3 out of 4 and one being stuck in Netherlands. I cant change 3 tires on my 4 wheel drive car Ofcourse because its different dimensions from the ones i have now and one is completely done!
I ve been waiting for Autodoc to figure out where that one tires is now for a week! Everyday is the same thing, we are waiting for an answer from the supplier..
call the supplier! And i cant even make a return of my recieved tires yet!
1 July 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Sertac Er!
We are sorry to hear that you didn’t get the full order.
Tires are sent directly from the supplier and in case of issues supplier is contacting the delivery company.
As soon as we get information concerning status of the parcel you will be informed.
Please contact us at trust@autodoc.se and provide your order details so we can check the case.
Best regards,
AUTODOC Team
The team works very efficiently and…
The team works very efficiently and responsibly, thank you ten points. Have a nice summer!
30 June 2026
Reply from AUTODOC - Sweden
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello!
Thank you for your feedback 💬 We really appreciate your high rating ✅ We’ll keep improving our service and products to earn your full trust 🌟🕊️
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello!
Thanks for your positive response 🙏 We’re delighted that you appreciated our service 💯 We're here for you whenever you need a reliable auto partner 🚙🧡🔥
Best regards,
AUTODOC Team
Really good price and fast delivery!
16 June 2026
Reply from AUTODOC - Sweden
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
I have a good opening of the company
I have a good opening of the company. Thanking you rajagopal
3 June 2026
Reply from AUTODOC - Sweden
Dear customer,
Thank you for your positive review 🌟 We’re happy that your experience with us left a good impression 🔧✨ We’ll do our best to make your next order even more enjoyable 🏆💫
Best regards,
AUTODOC Team
Complete incompetence
ZeComplete incompetence. Autodoc hides behind their ai to avoid solving their mistakes. Ordered a set of 16 valve seals but only got 15 which makes it worthless. TheAI gives cryptic messages and after some days makes itself unreachable. After that the procedure of reclamation is ended. So angry!!!
Update: autodoc.se has solved the situation.
12 June 2026
Unprompted review
Reply from AUTODOC - Sweden
Dear Pamela!
We bring you our sincerest apologies for the inconvenience caused.
We kindly ask you to provide us with the order number or your customer ID number, so we will get back to you as soon as possible to resolve the issue promptly.
Best regards, Your AUTODOC Team.
They promise anything to you just to…
They promise anything to you just to get your money, and then they don’t give a sheet. I order 4 tires and waited for the delivery over a month… I contacted them 4 times and they just kept saying the empty words. “Sorry for the delay, I will contact the supplier immediately and make sure you get them in 72 hours “. But that 72 hours actually took them more than a month.
After the second “promise” I asked the customer service guy, what if the warehouse not answering to you? He said that’s not an option for them… Well, looks like the internal procedures and policies are not working.
You need to have a very thick skin on your face to be a customer service representative and keep lying every day.
3 June 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Rudolf!
Thank you for taking the time to share your experience.
We are sincerely sorry to hear about the significant delay with your tire order and the frustration this has caused. We fully understand how disappointing it is to receive repeated delivery estimates and updates that ultimately do not match the actual outcome.
We also regret that our communication did not meet your expectations. Our intention is always to provide customers with the most accurate information available at the time; however, in your case, it is clear that the information provided did not result in the level of service you rightfully expected.
Please accept our apologies for the inconvenience and disappointment caused by the extended waiting period. Feedback such as yours is extremely important, as it helps us identify areas where our processes and communication can be improved.
We appreciate your comments and will ensure that your concerns are forwarded to the relevant department for review. We understand the impact that delays and inconsistent updates can have on our customers, and we regret that your experience fell short of the standard we strive to provide.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Thank you for bringing this matter to our attention.
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
I found what I don’t found another places
I found the parts that is not available another places
14 May 2026
Reply from AUTODOC - Sweden
Hello!
Thank you for your high rating ⭐ We’re thrilled that you’re happy with your purchase 🚗💨 We’ll keep working to earn your full satisfaction next time 💯💫
Best regards,
AUTODOC Team
👎👎👎 👎
👎👎👎
They should be more careful about what they say about the prudocts because some of them are bad quality
13 May 2026
Reply from AUTODOC - Sweden
Hello Naser!
Thank you for your review and for sharing your experience. We are sincerely sorry that your recent purchases did not meet your expectations. Your feedback is very important to us, as it helps identify and fix issues.
Please share more of your thoughts with us on email address trust@autodoc.se. We'd like to look into this in detail.
Best regards,
AUTODOC team
Service is very poor.
I bought 4 tires, but only 3 were delivered. I opened a case through their AI chat, but nothing happened. It has now been 4 weeks without anyone getting back to me. Incredibly poor service — I will never shop there again.
14 April 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Mikael!
We are sorry for such situation.
Our quality control manager contacted you concerning this issue and we hope that solution was found.
Best regards,
AUTODOC Team
If you receive a right part then is ok…
If you receive a right part then is ok let's say but if you receive a wrong part as I did then process for return is shit, even when I got in touch with someone from customer support, I didn't receive any email for return. When I wrote complain because tail light that I receive is different then it was on pictures, and their response is that pictures are just to see visually how something it should look like...if it is like that, then you should have proper picture that looks more like part that you are going to receive and there was no proper description about the part
11 May 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello L.V.!
We sincerely apologize for the frustration and disappointment you experienced with your order and the return process.
We fully understand your concerns regarding receiving a part that did not match your expectations, as well as the difficulties you faced while trying to arrange the return. We also regret that you did not receive the expected return email after contacting customer support.
Regarding the product images, we understand your point of view and agree that the pictures and descriptions should help customers better understand the item they are purchasing. Your feedback about the tail light images and product description is very important to us and will be forwarded internally for further review and improvement.
We would appreciate the opportunity to review your case in more detail and assist you properly with this matter. Please kindly contact us by email at trust@autodoc.se and include your order details together with any relevant pictures or information.
We truly regret the inconvenience caused and will do our best to help resolve the situation for you as quickly as possible.
Best regards,
AUTODOC Team
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