I used their VPS for 4 months, always paying on time. The day after my latest subscription payment, my account was suddenly blocked for a made-up reason, with no clear explanation provided. They k... See more
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Alex Host is the #1 worst service to ever exist. You will lose your money if something happens to your account. #1 They are not a DMCA-ignored service, and you will get banned if you host copyrighted... See more
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My experience with AlexHost during the Netherlands infrastructure outage was very disappointing. I had two VPS servers in the Netherlands. When the outage occurre... See more
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This company knowingly allows customers to host websites containing pirated and copyrighted software products and refuses to get them taken down. Update: This IS a genuine review, evidence of a sit... See more
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Company details
Written by the company
Alexhost Servers have a Fast (with SSD) professional and inexpensive Offshore Hosting Provider in Chisinau (Moldova) ✅ Own DataCenter ✅ Reliability ✅ Security & Safеty ✅ We offer high-quality Freedom of Speech based & Privacy guaraanted. We take seriously your privacy data.
Contact info
Strada Constantin Brâncuși 3, Chișinău 2060, Молдова, Chisinau, Moldova
- +37379600002
- info@alexhost.com
- alexhost.com
2.0
Poor
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suspended Within an Hour, Refund Refused Even After Netcraft Corrected the Report
I had a very disappointing experience with AlexHost.
Before purchasing my VPS, I specifically asked their sales team whether their servers were DMCA ignored. They confirmed that they were, so I decided to purchase the service.
However, within about an hour of activation, my VPS was suspended because of a single Netcraft abuse report.
I immediately contacted Netcraft and reported that the incident was incorrect. After investigating, Netcraft:
Confirmed the URL was non-malicious.
Asked recipients to ignore the previous removal request.
Officially rebuilt the incident report and removed my server IP from it.
I provided all of this evidence to AlexHost.
Despite that, AlexHost still refused to refund my payment. They continued to send the same template responses and kept referring to their Acceptable Use Policy, even after the Netcraft report had been corrected and my IP had been removed from the incident.
What disappointed me most was not the suspension itself—mistakes can happen. It was the way the situation was handled afterwards. Even after the third-party organization corrected the report, AlexHost refused to reconsider their decision or provide a refund.
Based on my personal experience, if you're looking for a hosting provider that carefully reviews abuse reports and treats customers fairly when mistakes are corrected, my experience with AlexHost was not positive. I hope they improve their customer support and dispute resolution process in the future.
15 July 2026
Unprompted review
Alexhost provides poor services and ignores legal notices
AlexHost has failed to take appropriate action against a fraudulent website hosted on its network. Original company reported a website that was using their trademark and copying content from their official website to impersonate their brand and mislead customers, unfortunately I am one of those customers. When I entered qx-platform by mistake, I then was redirected to a third-party website where I invested money and was scammed.
I contacted original company and they resounded that they submitted a detailed abuse report several weeks ago, including evidence of trademark infringement and fraudulent activity. But no actions taken and the website remains online.
Based on my experience, I believe AlexHost has not handled this abuse report responsibly. In our view, a reputable hosting provider would investigate such reports promptly and suspend clearly fraudulent websites within a much shorter timeframe. Their online responses are violant. They prefer to act rude and pretend that nothing happened, instead of taking measures. They host sites that scam people and they are OK with that.
6 July 2026
Unprompted review
Alexhost is facilitator of fraud
Alexhost is complete scam and facilitator of fake website, since there is no one to monitor their activity. they provide services to fraudulent websites whose operators use your trademark and copy your brand website materials to impersonate you and lure your customers into fake website, then scammers redirect users to third party website where users are scammed. Any serious hosting provider would block it in matter of 24 hours, we reported fraudulent website to alexhost multiple weeks ago, had multiple conversations, provided all the evidence, they did no do anything to take down the website. also they take weeks to reply.
[4e5f151b920ea537] ticket ID (initially redirected by cloudflare), you can search our emails which we sent to "legal at alexhost com"
_______
alexhost has flagged your review because they don't think it's based on a genuine experience.
_______
new review published, this sums up how alexhost operates, they try to silence those who reveal their scam.
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Where did you learn to read? Where did you learn to think? you incapable to do both things clearly. I said that Alexhost is scam because it does not process DMCA / Court order request to remove fraud website content, I did not mention anything else, how come you mention other companies out of nowhere, very degenerate behavior, you deserve 0/5, not 1/5 rating
It's funny that you mentioned legal case, what about responding to our legal case and take down fake website qx-platform com??? or do you want us to start legal case against alexhost?
did you see that I provided ticket number [4e5f151b920ea537] in my review????
search in your email ( legal at alexhost) by this ID or ask someone else to do it for you, cause your head is empty
_______
Even I provided my email, name and case number to your details request, so stop being a scammer and give us reply, which we have been waiting from you for weeks. I wish Trustpilot had an option to add images, I would show what kind of pathetic scammers you are, by showing email history and what exactly you do to facilitate scam activity
___________
you failed intelligence test one more time, why you even have this job? it's you who need to read who scammer is, I will provide description for you, since you are not even capable to google it, scammer is a person who perpetrates a fraudulent scheme or confidence trick to steal money, personal data, or valuables
since you host a website that is engaged in phishing with the purpose to lure users and steal their money, you automatically become a facilitator of such activity, besides, you was informed about this and all evidence of fraudulent activity carried out by qx-platform was provided by email, together with legal notice and other details that you requested, but you choose to facilitate scam activity, instead of solving problem, since you facilitate fraudulent activity towards our customers, it's our business and I will mind it, until you solve it, or shut down your shady business with all fraudulent websites that you host.
10 July 2026
Unprompted review
they blocked my server for false reason…
they blocked my server for false reason and refused to give money back. Before that, their server was down for 2 hours and they replied for my tickets for hours. Terrible service
7 July 2026
Unprompted review
Reply from AlexHost
Hello. dear Glazovvv
Of course, we will not refund anyone who breaches our rules or engages in any kind of illegal activity that is not permitted either by law or by our clearly stated rules.
Quite literally, what do you expect? That we’ll give you your money back after you’ve allegedly carried out illegal activities? We’ve had plenty of experience with this over the years. Do you think lying and wasting your time leaving a fake review here is a good idea?
We’ll publish the evidence, so we can expose the liars who post these reviews (if you want to remove it, just delete your fake review – good luck! :) C2 Server
We have received a report from Cloudflare stating that you are using a domain for C2 Server (Malware). Here is the evidence:
https://i.imgur.com/Roith3U.png (evidence of Malware)
And the hilarious answer from you in the ticket is this one:
https://i.imgur.com/iK9XTi9.png (after we sent the abuse report, you deny and you call us scammers, is it to laugh?)
You are responsible for the maintenance and security of your servers and services. Even if you deny having failed to do so, you are responsible for the management, maintenance and security of your server. In this case, no refund will be issued; responsibility for your server and its use lies entirely with you, as this is an unmanaged service.
Thank you
Alexhost
Chaotic handling of the outage, poor communication and no clear compensation
My experience with AlexHost during the Netherlands infrastructure outage was very disappointing.
I had two VPS servers in the Netherlands. When the outage occurred, I asked AlexHost to migrate both VPS servers to Moldova together with all data, configurations and services. Support then informed me that they could only provide new, completely empty VPS servers in Moldova, with new IP addresses and without access to my existing data, backups or snapshots.
This meant that the temporary solution did not actually restore my services. I had to configure everything again myself, while my original data remained inaccessible.
Communication with support was also poor. My questions were frequently answered only partially or ignored. I repeatedly asked:
* whether my data in the Netherlands was safe,
* when access would be restored,
* what refund or compensation I would receive,
* whether my subscription would be extended for the downtime.
Instead of receiving clear answers, I was repeatedly told that they were checking the issue, working on it or that I should wait. One support agent answered only one part of a message containing several important questions.
Eventually, AlexHost created two replacement VPS servers in Moldova, but both were empty. I specifically requested that my subscription be extended by the number of days during which the services were unavailable, but I did not receive a clear confirmation that this compensation had been applied.
AlexHost later publicly claimed that seriously affected Netherlands customers received four additional weeks for free and that customers could request compensation. However, nothing was automatically communicated or clearly added to my account. Despite being directly affected and having two VPS servers, I did not receive any clear information about the promised four-week extension.
The situation became even more frustrating when AlexHost announced that the temporary Moldova servers would be terminated sometime between June 29 and July 5. They did not initially provide a specific date or time. This effectively required customers to remain ready for termination during an entire week.
Support also stated that the Moldova and Netherlands servers could not operate simultaneously, so the data had to be downloaded to a local computer and then uploaded again to the Netherlands server. They did not offer a short overlap period that would allow customers to copy data directly, test the restored services and switch with minimal downtime.
I understand that the original incident may have involved a third-party data centre and may not have been entirely under AlexHost’s control. However, communication, customer support, migration planning and compensation were AlexHost’s responsibility.
The main problems were:
* no access to data or backups during the outage,
* replacement servers provided without data,
* incomplete and vague support responses,
* no clear ETA,
* no clear confirmation of compensation,
* no coordinated migration back to the Netherlands,
* a very broad server termination window,
* the migration risk being transferred almost entirely to the customer.
AlexHost may have worked to restore its infrastructure, but from a customer perspective the entire process was chaotic, stressful and poorly managed.
28 June 2026
Unprompted review
Reply from AlexHost
Hello, dear Daniel
That is not true at all. The didn't gave any ETA because we didn't had any ETA available. Because our Datacenter where we hosted previously, didn't provided any ETA to solve the issue.
They cutted off our power, that this MAIN reason why we didn't able to restore all access, backups and network was down.
In such situation, we offered two options by opening a ticket support
1) We gave to ALL netherlands customers, a FREE TEMPORARY Moldova VPS, under request and until the Netherlands got restored and working.
2) If you didn't agree with 1st option, we also offered to our customers a refund of money. Yes, this is true. We offer such option.
Now everything is restored and everything is working. Also we aren't responsible for backups of your website if you are in Unmanaged Plan. The backups remains on your side also. Unmanaged you should always do backup by yourself.
Answering your questions where you mention "main problems were":
1) During the outage, the ENERGY WAS CUTTED Off from the racks where we had been, that is why we didn't restored. They didn't allowed us to restore.
2) Yes. We provided replacement with Moldova VPS. That is not true at all. You can research. We offered that option through Telegram and who opened a ticket support
3) We said everything we had in such moment, if we didn't had any ETA. Then what we should say? We did everything we can to solve it quickly, since it impacts not only you, but also impact us. You don't believe? Think better and why it impacted us...
4) Again, we didn't said any ETA, because we didn't have one. That is the truth.
5) Yes, we offered compensation through ticket and forums. You should research again, you are completely wrong. We already answered that question here
6) Yes it was coordinated and all backups and website of customers we restored!
7) No, we offered 7 days to move all your data of Moldova temporary VPS to Netherlands VPS again. 7 Days for free and 4 Month as compensation for free in Netherlands (extended days for outage)
PROOFS:
1) https://imgur.com/Mvx8Rb7
2) https://imgur.com/1NYzffq
3) https://imgur.com/NIdcFIZ (+ Server compensation for outage!)
We can send all proofs here, but this is enough?
8) Not true at all, the customer SHOULD DO their own backups from their side to prevent such things and other things. We restored all websites and backups in Netherlands once it got online again in the new datacenter.
The Netherlands is now fully working and is restored even backups from some customers if not all, are back online and working.
Here is what we offered in tickets and WE INFORMED you.
----------------------------------------
3rd JUNE:
Dear Customer,
We want to provide you with an important update regarding the ongoing outage at our Netherlands location.
Your data is safe.
We want to assure you that all data remains fully intact and secure. This is a service availability issue, and restoring access is a matter of time. Our team continues to work on it as a top priority.
In the meantime, we are offering you the following options:
Activate your server in Moldova location — We can provision you a new server in our Moldova location so you can resume your work as soon as possible. Then you will be able to decide if you want to remain in Moldova or move back into the Netherlands after the connection is restored.
Request a refund — If you prefer, we are happy to process a full refund for the affected period. Simply reach out to our team and we will take care of it.
We sincerely apologize for the inconvenience and appreciate your patience. Whatever option you choose, our team is ready to assist.
Thank you for your understanding.
Regards,
AlexHost Team
-----------------------
16 June Update and compensation to all Netherlands Customers
Evidence that we gave options to all customers in Netherlands (check also dates!)
https://t.me/c/2464904252/816
claear scam they will block you for no…
claear scam they will block you for no reason
27 June 2026
Unprompted review
Reply from AlexHost
Hi, dear Ali Loda.
You refused to pay 20€ fee to restore your backup. This happened because you didn't paid in the correct time. To restore the backup in Unmanaged Plans is 20€ fee to restore backups.
We regret what has happened; however, backups are performed by our team and your VPS is unmanaged. Therefore, the backup must always be carried out on your side.
Although we do maintain backups, we only provide them upon payment made before the end of the validity period.
The €20 fee does not apply in the event of disasters or technical issues on our side. The €20 charge applies only for restoring the backup in full and due to non-payment. This includes cases where you forget to renew and the server is deleted due to non-payment (including files).
You asked to change from the VPS U4 plan to a completely different plan, VPS Platinum P4. Although both are VPS plans, they provide different types of services; in this case, we would need to migrate your backup to the new plan, which creates additional costs because we would have to restore the service. Since you chose an unmanaged VPS, the responsibility for backups is on your side, but this does not mean we do not make backups, because we do.
Where is the scam? You should think twice before saying that:
Evidence:
https://i.imgur.com/DYYTIOn.png
https://i.imgur.com/3lSK1rN.png
https://i.imgur.com/DybeoUK.png
Who where and which are the scammers?
The evidence shows the opposite, we gave you options. You are not happy, being not happy doesn't mean that we are scammers, just because you don't like it. Quite different. Be honest in next your review. We don't block you without a valid reason.
Just in case, you can read here:
https://bill.alexhost.com/index.php?cmd=knowledgebase&action=article&id=31
Best Regards,
Alexhost
A 14-day total blackout in NL. Got my data and refund back, but support transparency is abysmal
I want to leave a honest review of my B2B experience with AlexHost (specifically their Netherlands location, VPS 132.243.166.183).
The Good:
The data survived. After a catastrophic 14-day total blackout, the server came back online exactly as it was. Our databases, configs, and file archives were 100% intact.
They honored the refund. When I formally declined their "30-day service extension" offer and demanded a refund for the ruined June billing cycle, they transferred the $18.00 back to my credit card without forcing me to initiate a bank chargeback.
The Bad (The Outage & Incident Handling):
On June 2nd, 2026, the entire Netherlands node went completely dead. Not just our VPS, but the AlexHost client billing panel for NL as well. The downtime lasted 14 continuous days (until June 15th).
While upstream Tier-1/datacenter incidents happen to any provider, AlexHost’s crisis management proved they are not ready for serious business clients:
Zero proactive transparency: There was no public incident URL, no status page, and no broadcast emails. You had to manually ping your ticket every 48 hours just to get a copy-pasted "We are working on it, no ETA" template.
Contradictory Tier-1 support: In the middle of the outage, staff member A wrote to me: "Your data is safe, fully intact and secure". Literally the next morning, staff member B replied: "We currently have no access to the data in the Netherlands, access is restricted". For a client running live databases, this level of internal contradiction causes immense, unnecessary panic.
However, do not host single-node production databases or critical B2B apps here. If an upstream provider cuts their uplink or the rack gets locked, their Tier-1 support will put you in a dark room with automated templates for two weeks while your business burns. Credit to them for not acting like scammers at the very end, but the stress wasn't worth the savings.
1 March 2026
Unprompted review
Reply from AlexHost
Hello, dear Bodre.
We understand that your experience with us and with Alexhost Netherlands Location wasn't entirely good.
Let me clarify some points (this is public information):
1) Alexhost didn't had any fault in the outage or incidente, this was related with servers being seized from our old Partner MIRHosting. You can read in the news. We used the datacenter and Racks where MIRHosting was.
2) Alexhost acted in the background, always. This is not an excuse. We worked hard to restore it as fast possible. But the issue is, we got our racks without any power / energy. They cutted off our power and didn't allowed us to restore the power, where the backups and the servers are. Also we got issues to move the servers from the datacenter.
3) Your data and other data as you can see is fully intact. This means that Alexhost does backups of customers, but customers also need to do their own backups in Unmanaged services. We promised that the backups are intact and all data are safe. This is the truth and it proved that is real.
4) Your Contradictory argue is correct. We didn't had access to the data in the Netherlands for several days. We forced, we asked them .We did everything we can to restore. Since that also impact us and our customers.
5) The information about the incident from both parts was empty, without explanation, without reason and without any ETA from the Datacenter and MIRHosting regarding our servers for several days. For that reason we couldn't gave an date or ETA.
The good news: we moved to other datacenter where we have our own racks, independent and directly with Datacenter, no intermediaries like MIRHosting in this time. Now all servers of Netherlands are in new Datacenter and we are connected DIRECTLY with the Datacenter.
Regarding the proactive transparency: We published it on our Telegram and social media, you can check here:
https://t.me/c/2464904252/810 (First Update)
https://t.me/c/2464904252/816 (Update 2)
All history of incident explained here:
https://t.me/AlexHost/437 (check this please)
We offered two solutions even when Netherlands was offline. Replacement of server with Moldova VPS for temporary or REFUND.
We also offered recently 7 days backup for FREE in Moldova VPS to transfer, move your data to Netherlands VPS. And we also gave to ALL customers in Netherlands that was seriously impacted, 4 weeks additional for FREE without any charge. We added a compensation for them.
If you still with us, please open a ticket support and we will provide it for you. All details are provided here.
We're sorry, but this wasn't our fault at all. We did our best, we showed that we do backups of our customers. You might be right in some points, but unfortunately there are things we can't control or prevent at 100%.
Contact us if you want a compensation or if you still with us, we will check:
Ticket: https://bill.alexhost.com/tickets/new/
Telegram: @alexhost_on
Best Regards,
Alexhost
94% Uptime Is Not Acceptable for a €70 VPS
I want to share my experience with AlexHost.
I purchased an AMD VPS for €70 per month, which is not a low price for this type of service. Unfortunately, during the last 3 days, I experienced 4 separate incidents, resulting in approximately 4 hours of total downtime.
Each time I contacted support, I was told that this was the first time such an issue had occurred. However, similar outages have been happening repeatedly, with the server going down several times per day.
I am not satisfied with the quality of service provided for the price being charged. My WordPress store has had only 94% uptime over the last 3 days, which is extremely poor for a production website.
Based on my experience, I cannot recommend AlexHost.
19 June 2026
Unprompted review
Reply from AlexHost
Hello, dear Bob.
First we are sorry for your experience with us. We will improve and for sure this review will help us in being better in near future.
Regarding your review, we already gave to you 3 refunds and that was an exception due that you used promo code and using promo codes is not allowed and not eligible for refunds. Even with that, we refunded you.
We highly recommend you stay in touch through ticket with us. We had some issues with the network but that was solved and fixed.
Contact us:
Ticket: https://bill.alexhost.com/tickets/new/
Telegram: @alexhost_on
Thank you for being with us. But don't abuse in refund requests. We did it 3 times for you. But you still want to do again. In this case, please contact us through ticket. And is not allowed due to our Acceptable Usage Policy (refunds point), the usage of promo code or coupon code the refund is not possible. But in this case we gave an refund 3 times to you. We're sorry for the downtime.
We will work to improve our Network and be sure that such issues, incidents doesn't happen again.
Best Regards,
Alexhost
Super bad provider
Super bad provider , even if i am overpaying support gives answers like : you should say earlier , we dont care we are remote support , they have killed my domain dns since long time ago and they are just done care.
I transfered away my domain and started working imidiately!
17 June 2026
Unprompted review
Reply from AlexHost
Hi, dear Chris.
You are completely wrong. And you are lying. What was said to you, is that you need to wait for such things, there are issues that need to be reviewed and take some time.
Also we checked your ticket and YOU DIDN'T have any service with us, only the domain you bought. The issue that you report is where your are hosting the files, this means the issue is on the hosting provider where you are hosting your website.
You should contact directly your hosting provider where your website is hosted, that is a server issue related with YOUR HOSTING, not with your domain.
Please check the situation with the other company from which you purchased services, and, if you believe it is fair, please remove this review of our company. We are not responsible for issues related to third‑party web hosting or servers that are not provided by us.
Best Regards,
Alexhost
Terrible experience - Service didn't work and ZERO support
"I purchased a VPS service today, hoping for a professional experience, but it turned out to be a complete disaster.
The service has been non-functional since the very first moment. I tried to reinstall the OS, and the process took over an hour without any progress. The service is effectively unusable. To make matters worse, I reached out to their support team, but I received absolutely no response. It’s unacceptable to pay for a service that doesn't work, and to be ignored by support on the very first day.
I am officially requesting a full refund to my original payment method. As a customer, I have the right to share my honest experience to warn others.
If you are looking for a reliable hosting provider, stay away from AlexHost. They take your money and vanish. I demand an immediate refund for this non-existent service ...
Update:
To AlexHost ,
Thanks for your reply,
I got refunded via Paypal ,
i will not continue in alexHost ,
And i will not repeat that experience again,
please close my account.
Thanks
11 June 2026
Unprompted review
Reply from AlexHost
Hello, dear Unknown X.
We sincerely apologize for the negative experience you described and for any inconvenience it may have caused. If your concerns are justified, we will make appropriate compensation and take all necessary steps to resolve the matter.
To help us investigate and remedy this issue quickly, please contact our team during daytime hours in the Republic of Moldova via Telegram at @alexhost_on. For the fastest and most reliable response, we strongly recommend creating a support ticket; however, you may also reach out through Telegram if that is more convenient.
We understand that you posted a negative review; please know that I personally authored that review and we will re-evaluate the case in full. Your feedback is important to us and will be thoroughly reviewed so we can prevent similar issues in the future.
Thank you for bringing this to our attention. We look forward to resolving this matter to your satisfaction.
Sincerely,
Alexhost team
Service providers that are not recommended
The company's Netherlands data center suspended service without prior notice or explanation.
It has been down for a week so far, with no expected recovery time.
No any contingency plan and appear unable to get your data.
2 June 2026
Unprompted review
Reply from AlexHost
Hello, dear Jamie Barrett.
We didn't suspended anyone. This is an issue in Netherlands Datacenter, which we don't have power to turn on in our racks. This will be solved fast as possible.
We understand your feedback, but this issue is not our entirely fault. This is an issue with Datacenter.
We are offering other VPS temporary or refund, you can those options. The third option is to wait. If you wish, open a ticket support. We have backups, but the racks doesn't have power.
Best Regards,
Alexhost
I'm satisfied
I'm satisfied. The speed is fine, performance is fine for its money and no KYC registration. The support helped me with the big steal time. No problems at all.
9 June 2026
Unprompted review
Unfair Suspension and Zero Manual Support
I am extremely disappointed with AlexHost's customer service and abuse handling policies. They suspended my server and took my website offline immediately without any warning, grace period, or manual investigation.
My website is a legitimate consumer complaint and review platform. A brand filed a completely false "phishing" report simply to silence negative user reviews. Instead of doing a basic 10-second manual check or looking at the screenshot proofs I provided to show there was zero phishing involved, AlexHost blindly followed the automated third-party abuse report.
They refused to reactivate my server and told me I had to resolve the issue with the third party first, keeping my legitimate site down in the meantime. It is completely unfair and unprofessional to punish a paying customer and keep their business offline based on baseless, fake abuse reports without doing any internal verification.
If you are looking for a hosting provider that actually listens to its customers and reviews evidence before pulling the plug on your server, I highly recommend looking elsewhere. Their strict reliance on automated bots over human logic is unacceptable.
29 May 2026
Unprompted review
Reply from AlexHost
Hi, dear B Medya
Can you give more information like Ticket ID? Email account? We don't know who you are since, you didn't provided any information.
Our company operates with a straightforward policy framework; all rules and procedures are clearly described in our Acceptable Use Policy and Terms of Service. If any rule is violated, we reserve the right to suspend or block services depending on the nature and severity of the violation. We do not permit any form of phishing, fraud, or scam on our network.
If activity of this kind is detected, we will not allow it to continue. We act only when there is real evidence and proof. If your service was suspended, it was due to substantial and legitimate evidence of a violation of our policies.
If you believe this action was taken in error, please contact us by ticket (recommended). As a last resort you may contact Telegram: @alexhost_on
Best Regards,
Alexhost
A service that’s harder to use than it is to buy
I am writing this as an active customer who wants to use the company’s services but is facing obstacles that the company not only refuses to fix but actively defends.
1. VPN servers unavailable, compensation denied.
I purchased a Starter VPN in April 2026. The UK, USA, and Canada servers are unreachable when connecting from Russia. I contacted support (Ticket #639549) and proactively provided logs without being asked. The ticket was closed without a resolution, with the response: "The VPN service is not fully under our control, and we cannot adjust any settings." Compensation for the non-functional service was denied, citing "terms of use."
2. Billing ignored user settings.
While my Starter VPN subscription was still active, I received an invoice for a renewal I hadn't requested. The "Auto Renew" option in the client area was explicitly set to "Off." This error was only acknowledged and corrected after I manually intervened via support (Ticket #248945).
3. Unsubscribing from marketing emails is technically impossible.
There is no "unsubscribe" button for marketing emails in the dashboard. I contacted support (Ticket #248945), and the response was: "Unfortunately, we currently do not have such a feature; it will be developed and implemented, but we cannot guarantee exact dates." The ticket was forced to "Answered" status and closed without a fix. I reopened the topic, but the subsequent response was irrelevant to my question, and the ticket was closed again.
The company has been operating since 2008. It is baffling to see the lack of this basic feature in a long-standing service, especially since the right to withdraw consent is strictly mandated by EU GDPR, UK GDPR, and Moldovan Law No. 133.
4. No channel for reporting staff misconduct.
The "Report Abuse" form on the website only accepts complaints about hosting clients, not about the company's own performance. There is no feedback channel for the quality of staff work, and no direct contacts for management are available. When I cited applicable legislation, a staff member replied: "I don't think you should scare us." There is absolutely no way to escalate an issue.
Summary: Two closed tickets. Only one out of four issues has been resolved (the billing error). I expect a more professional approach from a company with such a long history.
UPDATE: Analysis of the company's public response
The company replied to this review after six days — following the publication of my second review on HostAdvice. Here is what the company communicated:
1. Disclaimer of legal responsibility. The company publicly confirmed that it operates under a white label model, reselling a third-party VPN service. In their response they state: "this is not our fault", shifting responsibility to the supplier. Under consumer protection legislation in the UK and EU, the seller (AlexHost) bears responsibility to the end buyer — regardless of its arrangements with third parties.
2. Architectural vulnerability in communications. The company suggests using the Unsubscribe link in their emails. However, both marketing emails and critical security notifications (such as CVE kernel vulnerability alerts) are sent from the same address (promo@). The company effectively gives the client a choice: continue receiving marketing emails, or unsubscribe and risk missing critical security notifications for their server. This is a violation of information security standards and GDPR principles — specifically, Privacy by Design.
3. Technical support processes. The company confirmed that a "ticket closed" status in their system does not mean "issue resolved." This explains why my support requests were closed unilaterally without resolution or compensation for the non-functioning product.
This response is a clear illustration of how responsibility is systematically transferred to the client within this company's architecture.
Reply to the 2-nd company comment
1 Maintenance. Ticket #639549 cites lack of control over a 3rd-party provider — not scheduled works. Advance notice was absent, confirming an unplanned disruption.
2 Channel Overlap. The May 8 CVE alert from promo@ proves linked systems. This architecture forces a dangerous choice: promotional emails or critical server security.
3 Structural Admissions. Your response reveals:
3.1 Tickets close without resolution, creating a false impression of success while the issue persists.
3.2 Technical failures are reframed as communication gaps to shift responsibility.
3.3 Your internal review confirms the previous architecture failed real-world scrutiny.
When will clients see measurable results: a functioning unsubscribe tool and separate alert channels?
I continue to monitor developments
7 May 2026
Unprompted review
Reply from AlexHost
Hi, dear Vasilli
We're sory to hear that feedback from you. We do our best to keep our customers happy, satisfied and we try to give the best support as possible.
Answering your questions:
1) We resell from VPN Provider, we can't do too much about it. Since we resell VPN services from VPN Provider, that issues rely on them and not in us. We just sell a VPN service. If there is any bug, issue or error. It need to be fixed from their side. We understand your frustration. As explained, we just resell. This is not our fault, the question is already answered.
2) You admitted that was fixed
3) In fact we have that option below newsletters in the end there is a text with an option to "unsubscribe" our newsletters emails. You can do directly when you open our emails. You have this option. Seems like you used Yandex to remove email automatically instead of unsubscribe.
4) The main fact here is, because someone answered you from our team, doesn't mean that your ticket is solved or fixed. This can have multiple answers in the same ticket from different departments of our team. Delivering, purposing or giving other solutions. If your ticket is not answered in 24h-48h, you have the option to write again in the same ticket.
We are sorry for any mistake from our part. We corrected the issue about billing and the email to Unsubscribing is available inside the emails we sent. There is a option to do that.
Hope we can stay together in this journey.
Best Regards,
Alexhost
--- UPDATE ----
Dear Vasilli,
Thank you for your follow-up. We'd like to address the three points raised in your update.
1. Reseller model and responsibility.
We want to clarify our earlier response: when we stated that the VPN service is "not fully under our control," we were referring specifically to server maintenance windows — not disclaiming responsibility for the service itself. The servers you experienced issues with were temporarily under scheduled maintenance. Maintenance is not the same as a faulty or non-functional product, and we regret that this distinction was not communicated clearly enough during your support interaction.
2. Marketing emails and security notifications.
Your concern about unsubscribing from promo@ and missing critical alerts is understandable, but it does not reflect how our communications are structured. Security notifications are delivered through multiple independent channels: our billing system (via noreply@), our website, and our social media pages. Opting out of marketing emails does not remove you from any of those channels. The unsubscribe link in our marketing emails affects promotional content only.
3. Ticket status and resolution.
We take note of this feedback. We agree that clearer status communication would help avoid the impression that a ticket has been resolved when it has not, and this is something we are reviewing internally.
Last Update: Your intention is not to solve this, we already answered all your questions in ticket and here. Feel free to contact us if you want to solve (directly through our website). No more answers will be provided.
Best regards,
The AlexHost Team
AlexHost is a scam
I had a server, used for vpn for myself only. And also it stored a database, which was not in use for a long time. One day they have suspended this server. When I asked what is happening they told that I send spam emails from this server. And showed a screenshot that my ip is marked as "spam" on 1 of 61 anti-spam services named "BarraCuda". Their website says that algorithms they have is not 100% accurate, sometimes they make mistakes. But AlexHost decided to block my server.
They have a lot of negative reviews about this problem, so a lot of people suffered because of their scam.
They suspended my server without any evidence of me violating their rules and now support just answering me with random text, they will not reactivate server. I've spend a lot of time talking with support because I knew that server was almost afk, not sending any email, not violating terms. So I tried to get as much information as possible from them to share with others
6 May 2026
Unprompted review
Reply from AlexHost
Hi, dear Демон Зяблик
Note: We aren't a Scam company, since we are in market for years. Not for months, but for years. Don't make false accusations on us, we don't scam people. We are a legit company.
We don't have any negative reviews, most of them aren't true at all. We don't allow any kind of Spam, Phishing, Fraud or Scam in our network. Once we detect it, we will suspend the customer. And obviously we won't provide a backup in order to avoid and to restart the illegal activities. This is very explicit in our Acceptable Usage Policy and Terms.
The IP blacklisting is not allowed in our network, you can read our rules in the page "Acceptable Usage Policy (AUP)", in the point 1.4
https://alexhost.com/acceptable-usage-policy/
If we IP is clean and if you get your IP Blacklisting for not configuring well your mail server like spf dkim and dmarc records, needs to be configured well. If your IP gets blacklisted, we will suspend your server accordingly with our rules.
The violation of this rule will result in your server being suspended or blocked without prior notice. However, if you have a VPS Unmanaged or Dedicated Server with us, this is your responsability to close port 25 or other mail ports to avoid such things.
Alexhost doesn't take responsability of the way you handle, manage your server. If is unmanaged server, the responsabilities relys on you.
If you still believing this is a mistake from our part, you can show evidence and discuss with our team and we will review again the case. Please feel free to contact us through ticket or telegram: @alexhost_on (we recommend ticket for this purposes)
Best Regards,
Alexhost
They block your vps
They block your vps. Withou any notifications. So you cant even get your files back
15 April 2026
Unprompted review
Reply from AlexHost
Hello, dear Media Victory.
First, we feel bad for your experience with us.
Regarding that, please don't lie. Tell the truth. We don't block your VPS without any reason. Provide a ticket id with is required when you write a review, you didn't provided anything.
We can assume that you were reading our Acceptable Usage Policy (AUP) which determines once server is blocked, suspended. We can refuse to give access to the server.
https://alexhost.com/acceptable-usage-policy/
Disrespecting our rules listed on the Acceptable Use Policy page gives us the right to block or suspend service when a rule is violated by the customer. If the customer wishes to appeal and present evidence, they must do so through Support using the ticket system. Failure to comply with the rules may result in suspension or termination of service.
No data or proof has been provided to support the claim. We do not allow access in order to prevent continuation of the rule that was violated. There is no ticket or any information we can verify to determine what actually happened; this response is only an informational assumption.
Best Regards,
Alexhost
Supporting Open Source development
Supporting Open Source development by providing a free dedicated server to FOSSVPS. The server is stable, comms v4 and v6 are fine. The developers are happy and we are happy. Thank you AlexHost we genuinely appreciate your sponsorship.
1 January 2026
Unprompted review
Very weak CPU power your 4 cores are…
Very weak CPU power your 4 cores are equal to only 1.5 cores, and you charge unwanted or extremely high transaction fees.
Please improve your service and payment system.
24 February 2026
Unprompted review
Reply from AlexHost
Hello.
We're sorry to hear that from you.
Could you please contact us and provide full details of the payment system you had? We will check and definitely fix.
About the CPU it isn't dedicated.
Please share information and full details regarding our payment system and service
Email: info@alexhost.com
Telegram: @alexhost_on (send a full message already)
Open a ticket support (best way to contact us)
We will check and we will fix if is there any issue, but we need more details.
Best Regards,
Alexhost
Scam
Scam, can't be trusted
they send out Spam emails all the time
your IP is on lots of Junk mail
18 February 2026
Unprompted review
Reply from AlexHost
Hi.
Where is the proofs? You just say that, without any evidence. Show any evidence! And please share with us your ticket id or number of invoice or other information, we will check.
Why we are scammers? Why you feel that? Zero evidence, zero.
Best Regards,
Alexhost
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