I have been a customer at Andel Energi for a while now and overall the experience has been acceptable. The self‑service options are easy to use, and billing is generally clear. However, prices and fee... See more
Company replied
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See what reviewers are saying
I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
THey are stupidly expensive. Our abonnemtn and extra fees are nearly 150kr every month. So they advertise a cheap rate but with such expensive fees on top of it, I'm nearly paying an extra 50% of my... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
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Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
17K reviews
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the prices seems not so diff than…
the prices seems not so diff than others. and hourly rate also higher than other provider
17 July 2026
Reply from Andel Energi
Hej Anant
Tak for din anmeldelse og stjernerne.
Jeg er ked af at du oplever at vi er dyrere end en anden leverandør og at du finder vores priser høje.
Vi indkøber strømmen på den nordiske elbørs Nord Pool, og elprisen fastsættes ud fra udbud og efterspørgsel.
Samtidig skal det siges, at vi ikke tjener mere, når prisen er høj. Tværtimod faktisk.
Vi har et fast beløb i det månedlige abonnement som er på 20 kroner + et mindre tillæg pr. kWh.
Du ønskes en rigtig god dag fyldt med god energi.
Bedste hilsner
Sara
Reply from Andel Energi
Hello Bhim.
Thank you very much for your wonderful review and for the 5 stars.
We're delighted to hear that you had a positive experience and that our colleague was nice and helpful during your call. We'll be sure to share your kind words with the team.
We wish you a great day and send positive energy your way.
Kind regards,
Laila
I have been a customer at Andel Energi…
I have been a customer at Andel Energi for a while now and overall the experience has been acceptable. The self‑service options are easy to use, and billing is generally clear. However, prices and fees can feel a bit high, and it is not always obvious what is included. Customer support is helpful when you reach them, but response times could be faster. In summary, Andel Energi delivers a solid basic service, but there is room for improvement on transparency and communication.
16 July 2026
Reply from Andel Energi
Hello Hannah.
Thank you for taking the time to share your detailed feedback and for your honest review.
We are pleased to hear that you find our self-service options easy to use and that you generally experience clear billing. We also appreciate your positive comments about our customer support.
At the same time, we understand your feedback regarding prices, fees, transparency, and response times. We are continuously working to improve our communication and make it easier for our customers to understand their agreements and the services included.
Thank you again for sharing your experience – your feedback helps us improve.
We wish you a great day and send positive energy your way.
Kind regards,
Laila
Reply from Andel Energi
Hej Mohsan
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Vi ønsker dig en rigtig god dag og sender god energi din vej.
Bedste hilsner
Sara
It was easy to go through the website…
It was easy to go through the website and user friendly website
16 July 2026
Reply from Andel Energi
Hej Amit.
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Hilsen Sofia.
Seems to allways work well
9 July 2026
Reply from Andel Energi
Hello Bjarne.
Thank you so much for your review and the 5 stars.
We are delighted to hear that things always work well for you. Delivering a stable, high-quality experience is important to us, so your feedback means a lot.
Thank you for taking the time to share your experience with us.
We wish you a great day and are sending good vibes your way.
Best regards
Laila
Reply from Andel Energi
Hi Liudmyla,
Thank you for your review.
Your contract with us was created on April 15, 2026, through our website.
Based on your review, we understand that you do not wish to be a customer of our company.
We have therefore asked your previous provider to take back the contract.
Best regards Anna
Reply from Andel Energi
Hej
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Vi ønsker dig en rigtig god dag og sender god energi din vej.
Bedste hilsner
Sara
Everything seems to be going very well, even though I just signed up for a new subscription.
Everything is good
2 July 2026
Reply from Andel Energi
Hej Tufan
Tusind tak for de 5 stjerner og din positive feedback.
Vi ønsker dig en god dag og sender god energi din vej.
Bedste hilsner
Sara
Reply from Andel Energi
Hej Yamen
Det er dejligt, at du er en tilfreds kunde og vi værdsætter virkelig din anmeldelse. Mange tak for stjernerne og rigtig god dag.
De bedste hilsner
James
Timely communication regarding…
Timely communication regarding different offer options. I would recommend this for its trustworthiness.
29 June 2026
Reply from Andel Energi
Hello Xu
Thank you so much for the great review.
We wish you a good day
Sincerely
James
Top-notch—number one in Denmark
Top-notch—number one in Denmark. We are very satisfied with your services.
29 June 2026
Reply from Andel Energi
Hello Naumche.
Thank you very much for your wonderful 5-star review.
We truly appreciate your kind words and are delighted to hear that you are very satisfied with our services. Your feedback means a lot to our team and motivates us to continue delivering the highest level of service.
We wish you a good day and send good energy your way.
Best regards
Laila
No service
No service, no support
Waited 1hour as number 1 in que
Ingen service, ingen hjælp
Ventede som nummer 1 telefon kø over 1 time
22 June 2026
Unprompted review
Reply from Andel Energi
Hej Phillip
Tak for din anmeldelse.
Vi arbejder hele tiden på at forbedre os og din feedback er derfor vigtig for os. Jeg kan naturligvis ikke ændre på den opfattelse du har, men jeg er da ked af at du ser os på den måde. Du kan kontakte kundeservice på 70 29 29 29. Er der kø på telefonerne, kan du vælge at blive ringet op. Så beholder du din plads i køen og vi ringer til dig i løbet af dagen - og du slipper for at sidde med telefonen imens. Du kan også skrive til os via formularen ‘Skriv til os’. https://andelenergi.dk/kundeservice/kontakt-os/kontakt-ikke-kunde/ Eller du kan chatte med Energitte. Hun giver svar 24/7 alle ugens dage og er proppet med det, vi typisk bliver spurgt om. Jeg håber en af disse kontaktmuligheder, kan hjælpe dig.
Du ønskes en god dag
Bedste hilsner
Sara
Very professional help
18 June 2026
Unprompted review
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it.
Have a great day
Best regards Mie
Reply from Andel Energi
Hi Uladzimir
Thank you very much for your review of us. We really appreciate it.
Have a great day.
Best regards Mie
Reply from Andel Energi
Hi,
Thank you very much for your great review of Andel Energi - we really appreciate it
We wish you a good day and a good summer
Kind regards
Liva
Cheap reliable
Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel
17 June 2026
Reply from Andel Energi
Hi,
Thank you very much for your review of Andel Energi - we really appreciate it.
It's the best kind of recommendation when it comes from existing customers - it's very nice to hear
Have a nice day with good energy your way
Kind regards
Liva
Reply from Andel Energi
Hi Emma,
Thank you very much for your review of Andel Energi - we really appreciate it
Have a nice day
Kind regards
Liva
Good service
14 June 2026
Reply from Andel Energi
Hi Zain,
Thank you very much for your review of Andel Energi, we greatly appreciate it.
We wish you a good day
Kind Regards
Liva
Poor all round.
Still without power since Friday afternoon.
When I contacted customer service, they couldn't even confirm whether my power would be restored before the weekend. No meaningful assistance, no updates, and no sense of urgency.
What frustrates me most is that payments are collected immediately, but when customers need support, we're expected to simply wait and hope for the best.
A very disappointing experience from Denmark's largest power provider
12 June 2026
Unprompted review
Reply from Andel Energi
Hello TVR
Thank you for sharing your experience. We are truly sorry to hear about the frustration and uncertainty you have experienced in connection with the power outage and your interactions with our customer service team.
We fully understand how stressful it is to be without power for an extended period, and we apologize if you felt inadequately informed along the way. That is certainly not the experience we want to provide our customers.
Since we unfortunately cannot identify your case based on the report, we would very much like to investigate the matter further. We would therefore ask you to contact us with more information—such as your name, address, or customer number—so we can locate your case and follow up on the specific incident.
I have sent you a request, which I hope you will respond to, and I will follow up with a reply once we have received the information.
We appreciate your feedback.
Best regards, Mie
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