Cyclowax Reviews 

I gave up waiting the product after two months. Canceled the order. Let’s see if I get my money back.

It's hard to believe that so many of us have fell victims to a marketing campaign. I was totally excited to upgrade my waxing system only to be throwing my money away. No because the product isn't quality but because it doesn't exist. It's been over 6 months with constant delays. In the future I will be sticking with silca products and recommend if you read this you do the same

Just waxed 2 chains using the Performance Wax Kit after using a competitor for a couple of years. Amazing improvement in waxing! Much easier, especially with multiple chains. The response of the Cyclowax team to questions and dealing with FedEx-caused issues is world class. Kudos to Lucy and Jacob.

I ordered a new waxing kit in March. After 4 and a half months of continued assurances that "my order will be shipped next week" and being told that the hold up was with US customs, I finally got something saying that my order was going to be shipped from Belgium (the earlier emails indicated otherwise). Now I get a message from FedEx that the wrong information was supplied for shipping and they are holding my shipment. To top things off, Cyclowax will not respond to any emails from either myself or FedEx. Do yourself a favor and stay away from these guys. If I could of given zero stars I would have rated them that way.

Ordered the Performance Wax Kit in the first half of April with a scheduled delivery in July. Mid July I wrote to Cyclowax customer service as I hadn’t heard anything and as the bad reviews on Trustpilot were mounting it had me worried if something was seriously wrong. I got a polite but rather standardised reply from Lucy stating that April orders would start shipping in late July and indeed they did (shipped 3/8-2026).
The product is really good and ever so easy to use . Wind the chains on the spools and put them into the wax. The excess wax, which isn’t a lot, is easily worked off in my case presently on the plastic bin handle but I have been meaning to make something more bespoke.

Add me to the list of disappointed waxers. Order #16398 was placed on March 16 after seeing the system on GCN. I've been waxing for 8 years starting with a crock pot and homemade wax compound. Have the SILCA system but I maintain tandems so thought the chain holder would be easier to use with the tandem timing chains.

Been getting the run-around for 2 months now. Recently Lucy (mentioned by others) ghosted me. Copied the CEO Jacob on last message as he claims to answer all his e-mail personally on LinkedIn. I copied him primarily because I wanted to say how terrible it is that he puts his staff in the position of telling falsehoods. This is not how a company treats its most valuable resource. How does he manage the rest of his company?

I have initiated a chargeback claim but because my credit card was charged more that 60 days ago, it was a bit more effort.

Happy waxing,

George

Sugar Grove, IL

Update**

I got helpful and consistent communication in the end from the support team at Cyclowax and got the issue resolved. It may well have been a delivery issue with the faults, I’m not sure, but I was just pleased to get help to get sorted after all.

Ordered and received the new performance waxer. Took months, much longer than stated at point of order. Worse than this, has arrived broken and Cyclowax communication is the worst in the world so who knows how long or even if I’ll get a refund from them or if I’ll have to go through my card provider.

What a long drawn out waste of time.

Stick with the original waxer. Its much better than the new one, a fraction of the price and actually works well.

Ordered their new wax kit and as all the other reviews it never arrived. Don’t bother ordering one as you’ll not get it for months if it arrives at all. I’ve cancelled the ordered and asked for a refund, let’s see how long that takes!!

I placed my order for this product exactly six months ago. It was a pre-order, and I was aware that delays could happen. However, the communication and handling of the situation have been very disappointing.

The product was originally expected to ship in April, then May, and then June. At the end of June, I received an email stating that my order “had been affected by an unexpected DHL delay.” I initially assumed this was an issue affecting only my order, but based on recent reviews, it appears that many customers have experienced the same situation.

In July, I was informed that the product would be shipped within the next two weeks. Unfortunately, that deadline passed and my order was still not shipped.

I completely understand that pre-orders can involve unexpected production or logistics challenges. Delays can happen, and customers can be patient when communication is clear and fair. However, the main reason for this low star review is the apparent prioritization of other sales channels over customers who have been waiting for months.

On different website, the product is now available to order and receive directly, while many customers who placed pre-orders are still waiting. I have also seen reports of physical bike shops already selling the product...

Additionally, the statement that orders “will be fulfilled in chronological order” does not appear to match customers’ experiences, as some people who ordered later have already received their products.

All in all, this experience has been marked by unclear communication, unfulfilled promises, and the impression that customers are not being treated as a priority.

Very disappointing experience with Cyclowax. I ordered the Performance Wax Kit and, despite repeated assurances that it would be shipped “the following week,” the order has still not been dispatched.

I was told that my order was part of Batch 1, yet customer service has been unable to provide any concrete shipping date or meaningful update. Instead, I have received generic responses telling me to wait for a FedEx notification.

Taking payment while repeatedly missing promised dispatch dates and providing no clear resolution is unacceptable. I would advise others to think carefully before ordering.

I placed an order with Cyclowax on March 17 for a Performance Wax Kit, two Shimano Ultegra 12-speed chains, four Shimano quick links, and a chain cutter tool. At the time of ordering, the confirmation email stated that the Performance Wax Kit pre-order would be “shipped in April.”
Since then, the expected shipping timeline has moved several times. On April 16, I was told the kit was in production and would ship in mid-May. On April 21, a general update said March orders would begin shipping in mid-June. On June 17, another update said I could expect my tracking information before the end of the month. Then on June 30, I received another message saying my order had been affected by a DHL delay, that the issue had been resolved, and that I should receive my track & trace code “over the coming days.”
It has now been a further two weeks since that last update, and I still have not received shipping information or a tracking number. My latest email, they declined to give an updated timeline, for fear of not meeting that either.
I want to be fair: I am still genuinely excited about the product and I understand that pre-orders and production delays can happen. However, the repeated changes to the timeline and lack of a clear shipping date have been very frustrating. In my location, this delay has now lasted almost half of the biking season, which is especially disappointing because I ordered the kit expecting to use it during that season.
I hope the product lives up to expectations when it arrives, but based on my experience so far, the communication and fulfilment timeline have been disappointing.

Despite my order supposedly being part of Batch 1, customer service has been unable to provide any concrete shipping date or a specific update on my individual order. Instead, I have only received general responses saying that I will receive tracking once FedEx collects it.

I was previously a strong advocate for Cyclowax and recommended the brand to several cycling groups. Unfortunately, after the way this order has been handled, I would no longer feel comfortable recommending the company.

Delays can happen, but repeated promises, poor communication and the lack of any ownership or concrete resolution are not acceptable.

I'm not sure why there are so many negative reviews regarding the customer service of this company as I had a fantastic experience with them. I had to get something refunded and the process was smooth, without issues and super quick! I appreciated the service immensely!

Ordered in March despite the advertised delay in delivery until April. It didn't come. Then we were told it would be June. It didn't come. Then we get a video of the owner holding an empty box telling us they would send tracking numbers "next week". They didn't. Just really poor way of managing a business. If you were thinking of buying from them - absolutely DO NOT. Until they are actually in a position to fulfil orders that are so backed-up, I would not advise anyone to give them a penny. If this is their ability to control stock you have to have concerns about other parts of the business, including usability, reliability, safety etc. Poor.

I ordered one of the new Performance Wax Heaters at the start of March 2026. I also purchased a pre-waxed chain at the same time.

Cyclowax took my order (and my money) whilst advertising that the order would be delivered in April 2026.

The company sent me the pre-waxed chain quickly. At this time, there had been no indication of a delay to the Performance Wax heaters. I therefore installed the new chain and made the switch to a wax chain set up on my bike.

Unfortunately, I am still without my heater 3.5 months later. This means I cannot rewax the chain on my bike. I ride and race a lot so this is a huge issue.

Cyclowax informed me months after my purchase that the heaters would not be ready before June 2026.

The company explained that this was because they had been overwhelmed by the success of their launch and the number of orders. I congratulate them. However, this is not an excuse. If Cyclowax was overwhelmed with orders, they should have stopped taking people’s money when they sold out their first batch.

The company could and should have (1) known how many heaters they could deliver; (2) indicated when the heaters were sold out and updated their product listing to show the first batch had sold out; and (3) only taken more orders when production caught up and a further batch was available.

Instead, they misrepresented to customers (like me) that orders would be delivered in April 2026 and continued to take orders.

My only options now are to buy a heater from a competitor company (simply to fill the gap caused by Cyclowax). This would be a significant expense for me and should not be mine to bear. Cyclowax has even suggested that I buy one of their older heaters while I wait for my Performance Wax Heater. I am shocked that they would suggest customers buy TWO heaters to remedy the company's own failing to deliver ONE.

Instead, I am left regularly going to friends' houses, offering my apologies, and asking to borrow their heaters because Cyclowax has left me without one.

UPDATE: delivery was finally confirmed by email for MID June 2026. This did NOT happen.

UPDATE: the company posted on social media that customers who ordered in March (like me) would receive products in the week of 22 June. This did NOT happen.

UPDATE: we were told we would receive tracking links for delivery before the end of June 2026. This did NOT happen.

Scammers: Delays and excuses are plenty, but nothing else. Instead of shipping the already paid orders or at least answer the queries, they post on Facebook how great their product show was at a random race. They now use GCN for promotion to look like a serious company. They are not. Unless you like throwing your money away, don't buy anything from them.

scammer company, im trying to get a refund, no answer back in more than 2 weeks now. I have tried to make a claim through my card provider, but because the item hasnt been "shipped" i cant make a claim

I also ordered the Performance Wax in March. No updates, no correspondence and their tracking page does not work. Total shambles!
Fortunately I paid by credit card so will chargeback before it is too late

Waiting for my order, I see I am not the only one. There is a lot of Mea Culpa being offer, and excuses about delays, but no products showing up to customers nor communications.

Pre-ordered the kit in march. Immediatly got a mail that it will ship in april. A month later I get a mail that the demand is high and that shipping will take place mid june. No ‘sorry’, no ‘we will throw in a free puck for the trouble’, nothing. I counted on having the kit somewhere in may because now I had to buy extra stuff to keep my chain waxed. I replied to the mail with the shipping info, never got a reply back.

Edit: so mid June I get a mail that my set would be shipped before the end of the month. Guess what, we’re at the end of the month, nothing. Again so send them an e-mail, asking what’s up, nothing. And in the mean time I see them advertising all over Facebook. Avoid by any means because this has bankrupcy written all over it.