William Fletcher

I ordered one of the new Performance Wax Heaters at the start of March 2026. I also purchased a pre-waxed chain at the same time.

Cyclowax took my order (and my money) whilst advertising that the order would be delivered in April 2026.

The company sent me the pre-waxed chain quickly. At this time, there had been no indication of a delay to the Performance Wax heaters. I therefore installed the new chain and made the switch to a wax chain set up on my bike.

Unfortunately, I am still without my heater 3.5 months later. This means I cannot rewax the chain on my bike. I ride and race a lot so this is a huge issue.

Cyclowax informed me months after my purchase that the heaters would not be ready before June 2026.

The company explained that this was because they had been overwhelmed by the success of their launch and the number of orders. I congratulate them. However, this is not an excuse. If Cyclowax was overwhelmed with orders, they should have stopped taking people’s money when they sold out their first batch.

The company could and should have (1) known how many heaters they could deliver; (2) indicated when the heaters were sold out and updated their product listing to show the first batch had sold out; and (3) only taken more orders when production caught up and a further batch was available.

Instead, they misrepresented to customers (like me) that orders would be delivered in April 2026 and continued to take orders.

My only options now are to buy a heater from a competitor company (simply to fill the gap caused by Cyclowax). This would be a significant expense for me and should not be mine to bear. Cyclowax has even suggested that I buy one of their older heaters while I wait for my Performance Wax Heater. I am shocked that they would suggest customers buy TWO heaters to remedy the company's own failing to deliver ONE.

Instead, I am left regularly going to friends' houses, offering my apologies, and asking to borrow their heaters because Cyclowax has left me without one.

UPDATE: delivery was finally confirmed by email for MID June 2026. This did NOT happen.

UPDATE: the company posted on social media that customers who ordered in March (like me) would receive products in the week of 22 June. This did NOT happen.

UPDATE: we were told we would receive tracking links for delivery before the end of June 2026. This did NOT happen.

I ordered the sofa on 28 March (Surrey store by telephone). I was informed at the point of purchase that the fabric was “in stock” and that the sofa would be ready in 8 weeks - 10 maximum.

I paid for the sofa - believing what I was told about availability.

It is now 14 weeks later and my sofa is still being produced - they only got the fabric this week - with delivery now apparently not before mid July….

First the sales representative did not actually place my order when I paid the deposit and instead called me 2 weeks later to ask if she should place the order - the answer was yes(!), why had they not placed the order already when I made the purchase on the phone - two weeks had been wasted.

Then the fabric was not in stock and the fabric delay was extended 4 times. It was only this week that fabric finally came back in stock.

I chose Darlings of Chelsea because of the promised time frame (8-10 weeks). The reality will (I hope) be 16 weeks. For now, all I have is an empty space in our new home.

The sales representatives confirmed by email that they would consider a gesture of goodwill (when I asked for one). That was over two weeks ago and they have not offered me anything. I do not know if they are still considering it or if they are hoping I will forget. Others on here seem to have been offered discounts.

I asked for details of the company head office to raise my complaint - however my request for contact details was ignored by the sales representatives.

I am not someone who normally complains and have never been pushed to write an online review before now.

Really disappointed.

William Fletcher