Claims Assist – Insurance Loss Assessors Reviews 

42
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, absolute friendliness, and deep professionalism displayed throughout the entire claims process. Consumers note that representatives take complete charge of negotiations, handling all paperwork efficiently and successfully removing daily stress. Some people were satisfied with the thorough property assessments, detailed physical inspections, and prompt communication provided at every single stage. People also mentioned that securing a successful, fair financial settlement was much easier thanks to dedicated expert guidance. Reviewers consistently recommend these professional insurance services to anyone facing similar unexpected property damage situations.

What people talk about most

Claim

People report positive experiences with claim management, expressing deep satisfaction with the professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service, highlighting professional handling of property... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had fire damage to my home in Co Limerick and dealt with John in Claims Assist. He was fantastic to deal with, made the claim process smooth and stress free and ensured we got a very good s... See more

Company replied

Rated 5 out of 5 stars

John from claims assist managed the whole suitation when I had an escape of water from the shower.I felt confident that he knew what he was doing at each stage and I'd recommend claims assist to any f... See more

Company replied

Rated 5 out of 5 stars

I hade a water leak in my attic went through two floor. I it very stressful to deal with house insurance etc . I contacted Claims Assist spoke to John who explained everything.John called to the house... See more

Company replied

Rated 5 out of 5 stars

I took John’s help as my home in Kildare suffered a big water damage, it’s my fortune that I found him over internet and it turned out to be a good decision. He had very good knowledge in what he does... See more

Company replied


Company details

  1. Loss Adjuster
  2. also in
  3. Building Consultant
  4. Building Inspector
  5. Financial Consultant
  6. Home Insurance Agency

Written by the company

Claims Assist are leading Insurance Loss Assessors providing expert claims management services. We specialise in managing property damage home insurance claims. Our expertise in construction cost estimation, reinstatement valuations, and building consultancy ensures our clients receive the maximum settlement they are entitled to under their policy terms. As an established practice, Claims Assist is Regulated by the Central Bank of Ireland and we are proud members of the Insurance Institute of Ireland, reflecting our commitment to technical excellence. To provide rapid, on-site damage assessments across the 26 counties, we operate through three dedicated regional infrastructure hubs. This allows us to provide a personal, face-to-face service in Ireland's most populated regions: Leinster & Midlands Claims Hub: Providing expert loss assessing in Dublin, Kildare, Meath, Wicklow, Offaly, Westmeath, and Laois. Munster & Mid-West Claims Hub: Serving homeowners in Cork, Kerry, Limerick, Clare, and Tipperary. Connacht & Western Claims Hub: Delivering local expertise to Galway, Mayo, Roscommon, and Sligo. Our team specialises in home insurance claims resulting from fire, flood, smoke, water damage, and storm impact. At Claims Assist, we do not work for insurance companies—we work exclusively for you. From the initial technical damage assessment to the final negotiations with the insurance company's loss adjuster, we provide an end-to-end service designed to secure the best possible outcome. By engaging Claims Assist, you are choosing a firm defined by integrity, technical proficiency, and a relentless commitment to client advocacy. For more information or to speak with a representative in your region, visit claims-assist.ie.


Contact info

4.8

Excellent

TrustScore 5 out of 5

42 reviews

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4.8

All reviews

(42)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend John and Claims Assist

Claims Assist recently acted as my loss assessor for a bathroom water leak at my home in Castleknock, Dublin 15, and their service was exceptional. As a newly bereaved spouse, taking on an insurance claim felt completely overwhelming, but John was an absolute lifeline. He looked after every single detail from start to finish with complete professionalism, efficiency, and genuine sympathy for my situation. Knowing everything was in such capable and caring hands took all the stress off me and gave me immense peace of mind. I would highly recommend John and Claims Assist without hesitation.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend john for the hard…

I cannot recommend john for the hard work he done on our behalf.
We had a burst pipe and it caused damage within our home in Tallaght Dublin 24,and without john I know we would still be trying to deal with our insurance company he took all the stress out of the whole process from start to finish and he kept in constant contact with us,so if you need a loss assessor you won't find a nicer company to work for you. Highly recommend .
Martin and Audrey O Reilly

21 September 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Hi Martin and Audrey, thank you both so much for the kind words! We are thrilled we could take the stress of the burst pipe claim off your shoulders and get everything sorted for you in Tallaght. If you ever need us down the line for any help or friendly advice, please feel free to reach out, we're always here to help.

Rated 5 out of 5 stars

Claims Assist review

John is very easy to deal with one phone call is all it took and John took care of everything with our water damage claim John took care of everything I would have no hesitation in recommending John to anyone who needs a claims assor Co Westmeath

31 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Hi Gerry, thank you for taking the time to leave this review! We are delighted we could help manage your water damage claim seamlessly. Providing expert loss assessor services across Co Westmeath and the Midlands is always our top priority. Thanks for choosing Claims Assist!

Rated 5 out of 5 stars

John from claims assist managed the process confidently and in a timely manner

John from claims assist managed the whole suitation when I had an escape of water from the shower.I felt confident that he knew what he was doing at each stage and I'd recommend claims assist to any family or friends if they ever find themselves in a similar suitation.

14 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you so much Mark for taking the time to share your review! An escape of water from a shower can be such a nightmare to deal with, so we’re delighted John was able to take the stress off your hands and guide you through the process. As independent home insurance loss assessors serving clients right across Leinster, making sure home and property owners get full support during a water damage claim is always our top priority. We really appreciate your kind recommendation!

— The Claims Assist Team

Rated 5 out of 5 stars

John Mannion Claims assist

Water damage Newcastlewest

8 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thanks Ide, glad we could help get your water damage home insurance claim sorted out quickly here in Co. Limerick.

Rated 5 out of 5 stars

We couldn't have been in any safer hands

We couldn't have been in any safer hands with John in Claims Assist. We had burst pipe water damage at our property in Naas Co. Kildare and got on the phone to the claim loss assessor straight away. John was the ultimate professional and his diligence allowed what would have been a stressful situation to be very smooth. Highly recommend Claims Assist if youre looking for an independent claims loss assessor.

21 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thanks so much, Keith! We’re thrilled John and the Claims Assist team could take the stress out of your burst pipe water damage claim in Naas. We really appreciate the recommendation!

Rated 5 out of 5 stars

I recently had fire damage to my home…

I recently had fire damage to my home in Co Limerick and dealt with John in Claims Assist. He was fantastic to deal with, made the claim process smooth and stress free and ensured we got a very good settlement from the insurance company. He was a pleasure to deal with and I would highly recommend.

19 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you so much for your 5 Star Review Ailish! Fire damage claims can be incredibly overwhelming, so we're thrilled John could take the stress off your shoulders and secure a great settlement for your home in Co. Limerick. Wishing you all the best as you get everything back to normal!

Rated 5 out of 5 stars

Burst Pipe Water Damage Naas, Co. Kildare

Could not recommend enough
We had a Burst Pipe Water Damage in
Naas, Co. Kildare and they were super helpful and managed the claim on our behalf

19 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you so much Sophie for the kind feedback! We know how stressful dealing with burst pipe water damage can be, so we’re delighted we could take the pressure off and manage the claim for you in Naas. Wishing you and your family all the very best!

Rated 5 out of 5 stars

Got me double what the insurer initially offered

I had one introductory phone call with John, and that was it. It took on the case, met with insurer's loss assessor, and handle the entire claim. He was able to get me roughly double what was on offer from the insurer initially — a huge win. Couldn't recommend him more highly. Thoroughly professional and easy to communicate with.

1 October 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Chris for your 5-star review! Initial settlement offers from insurance companies can often fall far short, so our team at Claims Assist Loss Assessors was delighted John could step in, meet with the insurance company's loss adjuster, and secure double the original offer. We specialise in managing water damage home insurance claims for homeowners across Bray, County Wicklow, Dublin, Kildare, and nationwide. We really appreciate your recommendation!

Rated 5 out of 5 stars

I hade a water leak in my attic went…

I hade a water leak in my attic went through two floor. I it very stressful to deal with house insurance etc . I contacted Claims Assist spoke to John who explained everything.John called to the house explains the process took over dealing with house insurance etc. John was a great help took over dealing with the house insurance etc, took away all the worry and stress in dealing with everything. I would highly recommend Claims Assist.Thank you for your professional help .

1 September 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Breda for your 5-star review! Managing a major water leak across multiple floors is incredibly stressful. We were delighted to step in and handle the home insurance claim process so you didn't have to worry. At Claims Assist Loss Assessors, we're proud to support property owners across Galway, Clare, Limerick, and Nationwide.

Rated 5 out of 5 stars

Water egress insurance Claim

Claims assist dealt with my insurance Claims in a very professional manor and I have no problem recommending Claims assist to anyone

16 April 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

We really appreciate your five-star recommendation, Anthony.

We're thrilled to have made the process seamless for you.

Our team is always ready to assist clients throughout Claremorris, Castlebar, and the wider County Mayo area, alongside Galway, Clare, and nationwide, so don't hesitate to reach out if you or anyone you know ever needs an expert loss assessor in the future.

Rated 5 out of 5 stars

A professional service

John was very honest and professional with his advice and assistance, and insured a fair outcome for us.

31 August 2026
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Martin for the 5-star review! We’re delighted that John was able to guide you through the process and secure a fair outcome for your claim. Whether handling water leak damage, burst pipes, or other property claims, our team provides expert home insurance loss assessing services across Dublin, Kildare, and nationwide.
Best regards, Claims Assist Loss Assessors.

Rated 5 out of 5 stars

Excellent Service From Start to Finish

John has been a pleasure to deal with from start to finish. I had a water leak in Knocknacarra and from the moment I called John he was on the ball and knew exactly the steps to take. His attention to detail, professionalism and support was second to none. He was always there to take my call and explain things. He is the absolute cream of the crop in his field and I highly recommend you give him a call if you ever find yourself dealing with a similar situation. He will have your corner till the end and will have the claim settled in no time. No other man for the job or that will have his level of care in getting the best possible outcome.

24 August 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you so much Melissa for the fantastic review! Dealing with a water leak in an apartment block can be stressful, especially when coordinating between the insurance company, their loss adjuster, and the property management company. We are delighted John could guide you through the property claim process and secure a great outcome for you in Knocknacarra, Co. Galway. Wishing you all the best, and thank you for trusting our team as your insurance loss assessors!

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with John from Claims Assist. He was so helpful throughout the whole process and his expertise in dealing with storm damage is second to none. He took all of the stress away in dealing with the insurance company. He was brilliant in assisting us and I would highly recommend him for anyone in the county Galway region.

7 August 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Barry for the fantastic feedback! Storm damage claims can be overwhelming, so we're delighted John was able to take all that stress away and deliver a great outcome. While Claims Assist is based in Galway, helping policyholders right across Mayo, Clare, and Nationwide is what we do every day. We really appreciate your recommendation!

Rated 5 out of 5 stars

Effortlessly claiming your insurance

I took John’s help as my home in Kildare suffered a big water damage, it’s my fortune that I found him over internet and it turned out to be a good decision. He had very good knowledge in what he does, detail inspection and reports, helped me in talking with insurance stakeholders, all the way until my claim is settled. I never have to spend my time on the claim, he took care of it 100%. I would definitely recommend him based on my experience.

15 July 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you so much for taking the time to review us on Trustpilot! I passed your kind words straight to John, he’ll be thrilled to know his detailed inspection and handling of your home insurance claim made such a difference. Dealing with major water damage is never easy, so taking 100% of that stress off your shoulders in Kildare was a pleasure. Thanks again for recommending Claims Assist!

Rated 5 out of 5 stars

Burst Radiator Pipe – Great Service from Start to Finish

I had a great experience with Claims Assist. A few months ago, I had water damage from a burst radiator pipe in my home in Mulhuddart, Dublin. It was very stressful at the time, but they made the whole process much easier.

John was especially helpful and supportive throughout, always available to answer questions and guide me step by step. I’m really happy with the outcome and how everything was handled.

I’d highly recommend Claims Assist to my family and friends. Thanks again for all your help!

14 July 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Elena for choosing Claims Assist and for recommending us on Trustpilot.
Managing water damage from a burst radiator pipe is a major disruption, and we’re so glad John provided the clear, helpful support you deserved throughout the process. We’re proud to deliver this high standard of care for home insurance claims across Mulhuddart,greater Dublin, Kildare, Meath, Galway, and Nationwide. Your support is very much appreciated! — Claims Assist

Rated 5 out of 5 stars

Speedy efficient settlement

John at Claims Assist was extremely efficient and friendly. Level of communication was excellent, he kept me informed every step of the way. My claim was settled within a very short period of time. I would highly recommend Claims Assist.

31 July 2026
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Reply from Claims Assist – Insurance Loss Assessors

Thank you Rachel for taking the time to leave us a 5 Star Trustpilot review!
I will gladly pass your kind words on to John, he’ll be thrilled to know his clear communication and quick settlement made such a difference. We know how crucial a swift response is when managing home insurance claims. Our loss assessors specialise in handling everything from severe water damage to chimney fire & storm damage claims for homeowners across Limerick, Clare, Galway, and nationwide. Thank you for recommending Claims Assist!

Rated 5 out of 5 stars

john was very good and professional

john was very good and professional

23 June 2026
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you so much for the five-star review, Martin! I will be sure to pass your kind words on to John, he always prides himself on delivering a top-tier, professional service. Our team manages all types of property damage claims, including water damage & chimney fires, for clients right across Dublin, Kildare, Galway, Limerick, and nationwide. We truly appreciate you taking the time to share your experience! — The Team at Claims Assist

Rated 5 out of 5 stars

Excellent Service from Claims Assist

I recently had a home insurance claim managed by Claims Assist following water damage, and I am very satisfied with the service I received.
From start to finish, the process was handled professionally and efficiently, making a difficult situation much easier to deal with.
John was outstanding throughout the entire process. He was always available to discuss the status of the claim, answer any questions, and provide reassurance when needed. His communication and support really made a difference.
I would definitely recommend Claims Assist to anyone dealing with water damage, especially if you are in the Claregalway, Co. Galway area. Mehdi

20 June 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Mehdi for the fantastic review! Water damage can turn a home upside down, so our main goal is always to step in and handle the heavy lifting with the insurance company so you don't have to stress. It was a pleasure assisting you in Claregalway. While we love looking after our neighbors here in Galway, the Claims Assist team manages major property claims across, Limerick, Tipperary, Dublin, and nationwide. Thanks again for the recommendation!

Rated 5 out of 5 stars

Thank You John Mannion - Excellent Result



Due to a leak from our water tank, our North Donegal home suffered serious water damage involving our floors & coverings (oak floor, carpets etc..) walls, furniture, beds and bedding.
Thankfully, my wife & I found Claims Assist online and, based on their reviews, we decided to contact them directly by phone. And now having received a very welcome and substantial financial settlement we are so very happy that we made that call to Claims Assist.
Indeed, my call was quickly answered by John himself who, from the outset, could not have been more helpful as he explained the whole process and what he would be doing on our behalf to ensure that we would be fully compensated for all that was damaged in our home.
Distance was no problem for John and he was with us at the very top of the country within a few days. And after spending a significant time in our house recording all that was the damaged, John kept in contact by email, phone and WhatsApp so updating us regularly on what was required and how our claim was progressing. He was in control of the whole process making it stress-free for the two of us.
Overall John’s friendly & caring manner, his positive & reassuring attitude and his professionalism was exemplary and second to none.
We are lucky to have in Ireland an Insurance Loss Assesor company & an individual professional such as Claims Assist and John Mannion. It has to be 10 out of 10 for Claims Assist and 11 out of 10 for John !!

10 June 2026
Unprompted review
Claims Assist – Insurance Loss Assessors logo

Reply from Claims Assist – Insurance Loss Assessors

Thank you Kieran for sharing your experience on Trustpilot! We are delighted that John and the team could secure a successful financial settlement for your property damage claim.

Dealing with severe water damage to floors, walls, and furniture is incredibly stressful, so our main goal is always to handle the entire home insurance process from start to finish. As a dedicated Insurance Loss Assessor, Claims Assist provides full nationwide support, regularly traveling to manage major claims across Donegal, Sligo, Mayo, Galway, and throughout Ireland. Your 10/10 recommendation means the world to us—thank you for choosing Claims Assist!

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