CICLIMATTIO.COM Reviews 

There was a slight delay, but these things can happen. The bike arrived, everything was great, and the staff was always available and helpful.

I spend in this company about 35.000 euro and when I had one single problem with component (rear Corima wheel) and wanted simple change (during guarantee period) I had to spend 2 years of endless requests and emailing.
In total I did 3 reclamation processes, supported by photos, videos, with the result that the component is ok and the defect sound is coming from Campagnolo derailleur (which was, by the way, also supplied by ciclimattio).
Campagnolo service denies twice that the problem could be in the derailleur and point out specifically that the problem is the rear Corima wheel. This information was send to Ciclimattio but after another one year I couldn't get spare wheel.
Once they send me wheel back with tubular tire stripped off (additional work for me), second time they send me the wheel dismantled when cassette was off. (again additional work and even not having solution after 2 years!).
I'm very disappointed - I was buying with the the top level bikes Like Collage C68, Cipollini, .. and they cannot even change the simple component like wheel and let me spend 2 years without possibility to ride the bike.

I ordered a seatpost for my bike in carbon, but recieved a seatpost in aluminum.
I made a support ticket on 23th of June and the 29th of June to solve the problem, but I still haven't got any answers.

Stay away from this website! I ordered a Funn direct mount 03.04.2026, and still haven’t received it. Talked to a woman named “Roberta” thru their ticket service, and got terrible and late answers back (have proof). “Roberta” said that the manufacturer were experiencing a delay, and said that it was going to ship 25.04.2026 instead. It didn’t ship… and when I sent a massage asking about my order, they responded with that the “manufacturer” changed its shipping schedule to 05.08.2026 (4 months!!). Take notes that on the website when I ordered (and still says) that they have the product (I ordered and probably others too) in stock, and is claiming “immediate availability” and shipping between the May 09, 2026 and the May 13, 2026 which clearly isn’t true. Liars and scammers!!

Gustav K. Draugedalen

I placed an order for a bicycle and contacted customer support regarding a time-sensitive matter (possible cancellation). Unfortunately, I have not received any response so far.
In my experience, most companies reply within 24–48 hours, so this delay is concerning and does not reflect well on the level of service. When customers need to make changes to an order, timely communication is essential.
At this point, I’m unsure how reliable the company is, as the lack of response makes it difficult to resolve even basic requests.
I will update this review based on how the company handles my case and the level of service I receive going forward.

Delivered as stated. 5 stars!!

Great service. The ordered item arrived from Italy here in Germany only a few days after ordering. It is probably not the last time I have ordered from CICLIMATTIO.

Awesome service - goods arrived way ahead of the anticipated delivery date.
Super easy to deal with the express courier too.

I posted two reviews on Trustpilot that accurately reflect my experience with Cicli Mattio. Both were taken down at the business owner's request. I have received direct communication from the business, confronting me about my reviews and suggesting that my reaction to the experience and the treatment was the problem. I believe this violates their terms of use, and I have reported it to Trustpilot.

If you read other one-star reviews, of which there are a number, they contain expressions that are much more problematic than what I said. After successfully censoring me, they left an inappropriate response on my last review, which I have reported to Trustpilot.

The core of my complaint is that Cicli Mattio provided UPS, the carrier that shipped the Bianchi Specialissima Pro I purchased for $5,856.39, with an invoice in Italian.

There was no commercial invoice, which appears to be their standard business practice. 

This made it difficult to clear customs. Cicli Mattio asked me to contact UPS, which I did. I learned that they had difficulty understanding the invoice. UPS asked me what the package contained, which I explained and documented in several emails. They decided to apply HTS (Harmonised Tariff Schedule) code 8714.99.8000 - other bicycle parts and accessories, not elsewhere specified.

Cicli Mattio should have provided a proper commercial invoice in English and included an HTS code for every line item to avoid this headache. The bicycle I purchased qualified for HTS code 8712.00.2500 - bicycles (not motorised) with both wheels larger than 63.5 cm (25 inches) in diameter, weighing under 16.3 kg (35.9 lbs), and not designed for tyres wider than 4.13 cm (1.63 inches).

The customer service representative I worked with was communicative but clueless. Not only did the messages I received contain misspellings, but they also demonstrated an alarming lack of understanding of international commerce. According to them, they ship "houndreds[sic] of bikes a month," and "always did it this way."

Clearly, they have not consulted a customs broker to improve this experience. 

Ultimately, I refused to accept the bicycle and had to escalate to PayPal for a refund. After providing a full refund, as required by PayPal, they said they made a mistake and that I should refund their shipping costs. I consider this unethical.

My experience with Cicli Mattio remains both upsetting and disappointing. I'm still dealing with UPS and the excessive customs charges they assessed based on the botched documentation. They sent me to collections, even though I refused the shipment. 

I recently purchased a bike from a brand that sells direct to consumers. It was a vastly better experience.

Avoid.

Update:

I am now experiencing direct, targeted and persistent harassment by Cicli Mattio employees because of my review. That's how they are committed to ethical, inclusive, and professional service.

I ordered a wheel from CicliMattio, and it arrived damaged. That was just the start of the problems. I had to harass them on the phone for several days just to get a response, and I was passed around to three different people, send many photos, etc.

I was finally able to return the wheel, but it took several more weeks for them to send a replacement. The entire process lasted over a month, and there was absolutely no communication from their side.

I had to chase them for information every single step of the way. Despite sending me a damaged item and the long delay, they offered no commercial gesture or compensation. I do not recommend them.

I ordered a campagnolo 12 speed groupeset , the shippement was Quick and the price low. I recommend this website

Great webstore, good variety of products and great prices.

I placed the order on a Friday and by Saturday the order was already prepared and shipped, received my components in no time.
Totally recommended.

I did not got the part I ordered and now answer on my related question. very bad service!

I have ordeed a Pinarello form the store, everithing was smoot and support was very helpfull. The delivery arrived at time and the bike was packed very well!

Attractive price but I never received the ordered item. No solution offered :-(

I regularly buy cycling items online and usually have good experiences. Unfortunately, this was not the case with Ciclimattio.

On 01.07.2025, I ordered a bike frame and paid in advance. The frame was advertised as available with a delivery time of 4 weeks. Since I trusted the order, I bought all other components for the bike from other webshops in the meantime.

On 30.07.2025, after the expected delivery date and without any news, I contacted Ciclimattio. Support had no useful information. On 08.08.2025, they informed me the frame was in fact not available anymore.

I tried to discuss alternatives with their rather slow support team. Unfortunately, no solution was found, even when I suggested buying another model or color that was supposedly “in stock” on their website, they couldn’t guarantee availability or delivery.

In the end, I was left with all components to build a bike except the frame that triggered my purchase. A refund was finally processed a week later, but without any goodwill gesture to compensate for the wasted time and inconvenience.

I strongly suspect poor supply chain management and feel they invest more in marketing than in customer support. I will never buy from Ciclimattio again.

Got a Bontrager front axle for my Trek bike after not being able to find any in shops near me. They had a wide selection of products and the delivery was very fast!

Absolutely fantastic experience with Ciclimattio!

From the very beginning, the customer service was outstanding – the team kept in constant contact with me, responded quickly to all my questions, and made the whole process smooth and worry-free. The shipping was impressively fast, and the bike arrived perfectly packaged and thoroughly secured.

The preliminary setup of the bike was done with great care and precision – everything was adjusted just right, and I could tell real attention had been paid to the details.

Afterwards, I received a cycling jersey I had ordered separately, but unfortunately, it turned out to be too small. However, the return and exchange process was completely hassle-free – handled quickly and professionally, just like the rest of my experience.

I highly recommend Ciclimattio. This was definitely not my last purchase from them.

Always fast delivery and product as described. Very satisfied. Recomendation to everyone!

Great website and products! they always have the product I'm looking for, super fast delivery and responsive customer service on status of delivery or any questions.
I purchased the DMT Pogi's 25, great shoe!