Castle Fine Art Reviews 

427
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing wonderful stories about the exceptional service they received. Customers frequently praise the professional and knowledgeable staff who provide helpful guidance without any pressure during the entire purchasing journey. People are also thoroughly delighted by the extremely secure packaging and the careful installation service provided upon delivery, ensuring all items arrive safely. Some reviewers were not happy with occasional communication gaps and unexpected delays regarding the arrival of their newly purchased artwork. A few consumers mentioned that tracking shipments and receiving timely updates on custom orders could sometimes prove to be quite frustrating overall.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the knowledgeable and welcoming staff. Reviewers... See more

Product

Users describe positive interactions with product, expressing deep satisfaction with the superb artwork,... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction and appreciation for the... See more

Customer service

Clients share positive opinions on customer service, highlighting great attention to detail and care.... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive on time with great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Castle Fine Art in Cardiff, not expecting to buy anything, but buy something we did. The piece we bought almost sold itself, but the deal Lucy put together for us was great and put any um... See more

Rated 5 out of 5 stars

I've bought 3 pieces and a coffee table book over the last few years, assisted very ably by Will from Castle Fine Art. Every piece has been delivered within 3 weeks, beautifully framed, carefully wrap... See more

Company replied

Rated 5 out of 5 stars

My second Paul Corfield purchase from Castle Fine Art in Norwich and again have surpassed my expectations. So professional in every way. Art is so well framed with obvious car and attention. Arrived a... See more

Company replied

Rated 5 out of 5 stars

We have bought three items now from Castle Fine Art in Stamford. Maria is excellent and very knowledgeable. We are relative novices in the art world just buying pieces we find interesting, She... See more

Company replied


Company details

  1. Art Gallery
  2. Art Dealer
  3. Decoration and Interior Design Store
  4. Gallery
  5. Home Goods Store

About Castle Fine Art

Written by the company

As the UK's leading art retailer, Castle Fine Art has been at the heart of the contemporary art movement for over 30 years.

Specialising in original fine art, hand-signed limited editions and sculpture, we unite collectors with works from an exceptional selection of world-class masters, cultural icons and homegrown contemporaries.

In 1995, we opened our first gallery in the historic market town of Stratford-upon-Avon with just one goal in mind – to share the joy of fine art. Whilst we may have expanded over the years, our foundations are built on a pure love for art – a feeling that remains in every corner of the business today. With 38 galleries nationwide and a global online store, we continue to build with the future of modern art in mind.

We strive to offer an incredible selection of art for a range of budgets and spaces. Whether you are a seasoned collector or beginning your journey, our art consultants are here to inspire and guide you every step of the way in our nationwide galleries, online, on the phone or by home appointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(427)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from a friendly, knowledgeable team

We visited Castle Fine Art in Cardiff, not expecting to buy anything, but buy something we did. The piece we bought almost sold itself, but the deal Lucy put together for us was great and put any umming and arring on our part to bed.
The whole experience was excellent and very relaxed. We spent most of our time having a drink and chatting with Lucy about Billy Connolly and the best bars to visit. There was no issue with us taking the night to make a decision on buying the piece and when we returned the next day Hana was waiting to offer us another drink and make all the arrangements, making it all pretty seamless and as relaxed as our chat with Lucy.
Our deal involved 3 pieces, which were very carefully delivered, perfectly packed by Matt.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous people who love what they do

Fabulous people who love what they do!
Martyna is a star ⭐️ and loves finding pieces that you will love for a lifetime.
Tony fits the pieces with ease and makes even the trickiest jobs look effortless.
Great team - great art - great experience
Well done CFA 🙌🏻

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kloie

I had a fantastic experience dealing with Kloie Thomas-Witter when purchasing the Duncan McAfee piece "Everything is Ok"! She was very helpful, courteous and informative on the purchase and shipping procedure. Will definitely be buying more from Castle in the near future.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the gallery to…

Fantastic service from the gallery to the installation. Tania was wonderful and helped me choose the perfect James McQueen piece. Tony installed the art exactly where we wanted, was incredibly polite and friendly. It was an exceptional experience throughout! Thank you both 🥰

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Castle Fine Art

Dan from Castle Fine Art was incredibly helpful and knowledgeable and explained the process of ordering in good detail. Very happy with the service

Cameron

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Dan completed my installation

Dan completed my installation. He was extremely professional and the result was amazing! Took his time to make sure the art work was perfect. Very happy indeed with the service!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

This was my first big purchase of art…

This was my first big purchase of art work for my home and on delivery I was so grateful to see such warm, friendly faces.
Clare and Tony were professional but kind and relaxed with it!
The full experience made me feel so comfortable and ease!
I wouldn’t have wanted anyone but Tony to hang my art, I was definetly in safe (and tidy!) hands!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have purchased five pieces of art from Castle Fine Arts, through Maria at their Stamford office, and the whole experience has been fantastic. Maria and the team there are knowledgeable, friendly, and genuinely helpful without ever being pushy. Every piece has arrived in perfect condition, beautifully framed and installed with great care by the installation team. The attention to detail and care for their customers really stands out. If you're looking for quality artwork and a smooth, trustworthy buying experience, I highly recommend them.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience purchasing…

We had a great experience purchasing our piece from Daniel at Castle. We made a change a couple of days later that he took in stride to make sure we had exactly what we wanted. Seamless execution from all parties, wouldn’t hesitate to purchase another item from Daniel. Hope to again! Thank you so much for the excellent service!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

The artwork was superb and well-packaged. I could not fault the customer service. Dan Tortos was very friendly and provided detailed information. I would not hesitate to recommend Castle Fine Art again.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great advice re buying pictures that work with my existing one . Dan takes precision to another level . Very happy with the service

Thank you

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Ashleigh Wright has been fantastic…

Ashleigh Wright has been fantastic support throughout my purchase. I'm so grateful for her communications with me. I felt we had a really lovely, fun connection. She was amazing at supporting my request of a little more information regards my purchase and ensuring delivery was very thorough! The purchase was a gift to my husband, yet I'm the one who feels spoilt!! THANK YOU ASHLEIGH!!! Anyone wanting to make a purchase from Castle Fine Art, definitely request specifically for Ashleigh! If she happens to be unavailable, still make that purchase as Castle Fine Art, really look after everything. If their other staff are even half as good as Ashleigh, you're in good hands.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Daniel Tortos

Daniel Tortos, kept us fully informed at every stage, was very approachable and very ameniable.
Responded immediately to any queries or worries we had through the whole process.
We were disappointed at the start of the process when we didn't receive a receipt regarding our on line purchase.
Daniel stepped in with reasurances that made us feel confident and comfortable with our dealings with Castle Art.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing team

What an amazing team - from the purchasing with Lucy and then the installation with Tony
The installation was so easy and the pictures were installed with minimal fuss and with such a friendly, happy team - thank you x

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Lucy at Cardiff Castle Fine Art was…

Lucy at Cardiff Castle Fine Art was wonderful. She took the time to get two prints out just so we could see and told us lots about other art work we liked. She was knowledgeable and friendly and took all the time to help us imagine the picture in our home.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Nicky and…

Fantastic service from Nicky and colleague no pressure sales and worked out a brilliant deal for me. As an added bonus they are going to set up a preview so my partner can be surprised top notch service all round

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Buying a Bob Dylan

Lucy gave me excellent advice and guidance on buying my first Bob Dylan print. She was polite and friendly with a good sense of humour.
Tony who installed my print was also polite and friendly and helped me position the print.
I would highly recommend Castle Fine Art Cardiff in every way…thank you and I am delighted with my purchase and beautiful book.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Johnny Depp artwork

My art consultant Daniel as been with me every step of the way ....my artwork is a dream come true and I thank Daniel and Castle fine arts for .making this dream come true ...I now own a piece of the man himself JOHNNY DEPP...I will always eternally grateful to Daniel ...thank you

7 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look