The Carwash Company  Reviews 

863
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 277 reviews, reviewers had a great experience with this company. Customers frequently praise the hardworking and friendly staff who provide an efficient, professional service from start to finish. Many people are truly impressed with how clean and spotless their vehicles look inside and out after a complete valet. However, some customers also noted frustrating issues with missed dirt spots and incomplete cleaning on various parts of the car. A few other people also felt that the final results did not match the high prices they paid for the package. Some consumers expressed disappointment when they found remaining marks and stains after paying for expensive options.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting mixed opinions among customers. While some... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional during their visits. Reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing sharp contrast in their experiences. On one... See more

Price

Customers had negative experiences with price, describing services as expensive and a rip off for the poor... See more

Product

Clients share ambiguous opinions on product experiences, with starkly contrasting feedback regarding the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Booking made on line for a car detail wash at Stratford. When I arrived and showed booking reference, staff was not sure what package I booked, and started asking me if I wanted if I wanted addition... See more

Company replied

Rated 5 out of 5 stars

Really easy to find and park- pulled in and was greeted by warm welcome and detailed breakdown of services. Went for wash and wax for exterior, got booked in straight away no hassle and came back arou... See more

Company replied

Rated 5 out of 5 stars

Really lovely team got my car looking beautiful after an interior and exterior valet at silverburn. They completed it super quick too which was so helpful! Really nice guys too! Thank you 😄

Rated 5 out of 5 stars

I had my Mercedes cleaned at the Bluewater M&S carpark site (Thames Walk). Booked the gold clean online beforehand. Really pleased with the result, car looks immaculate. Staff very hardworking and pol... See more

Company replied


Company details

  1. Car Wash

Written by the company

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Contact info

3.9

Great

TrustScore 4 out of 5

863 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(863)

276 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ivan at the Palace car park did a 10/10…

Ivan at the Palace car park did a 10/10 job. I’ve got one of those matt black coloured cars so no wax etc. The car now looks like new. Great service, great price. Also the location is perfect as car park was rammed today so a win win. I’ll be back.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly

Super friendly. Efficient and I was pleased with the car wash.
This was at the palace car wash in harlequin.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent car wash service!
I had my car cleaned at the Car Wash in the Red Car Park at Meadowhall, and I’m very happy with the result. Gabbier did an excellent job — he was friendly, professional, and paid great attention to detail. My car looked spotless and like new when he finished.

Thank you, Gabbier for the great service! I would definitely recommend him and will be coming back again. 🚗✨

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism

First time using this car wash and I’m genuinely impressed. I went for a full interior clean and the car honestly looks and feels like new again.

The guys were very professional, friendly and clearly took their time to do the job properly. Everything was cleaned to a really high standard and the attention to detail was excellent.

Extremely satisfied with the result and definitely worth the money. I’ll be coming back again and would happily recommend them to anyone looking for a proper, professional car clean. 5 stars from me! ⭐⭐⭐⭐⭐

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I recently visited the Car Wash in…

I recently visited the Car Wash in Bristol Cabot circus earlier last week Saturday for their platinum wash, on my Dacia but unfortunately, my experience was far from satisfactory. I was very disappointed with the quality of the exterior clean there was still visible dust left on the mirrors

The interior fared even worse. The cup holder was clearly missed and hadn't been cleaned at all, making it obvious it was overlooked. Furthermore, my car sustained damage to the interior during the wash

To add to the frustration, the owner initially tried to charge me more, claiming it wasn't the "right wash" for the job, only to eventually concede and provide the platinum service

Given the poor exterior finish, the missed interior details, the damage to my car, and the initial upselling attempt, I cannot recommend Car Wash Bristol. I will be back for a chat regarding the damage. Save your money and look elsewhere. THE PHOTOS WILL COME OUT TOO!!!

29 August 2026
Unprompted review
The Carwash Company  logo

Reply from The Carwash Company

Good morning,

Thank you for taking the time to leave us your feedback following your visit to our site in Cabots Circus, Bristol.

We’re sorry to hear about your experience with us. We appreciate how disappointing it must have been to collect your vehicle after paying for a Platinum service and still find dust left on the mirrors, areas of the interior such as the cup holder missed, and concerns regarding some areas of concern on the interior of your vehicle.

We also acknowledge your concerns regarding the initial conversation about which service was appropriate for your vehicle. Customers should feel comfortable choosing the service they require without feeling pressured into additional services.

Please contact us directly with the details of your visit at James@carwashcompany.org and we will be happy to look into this further.


Kind regards,
The Carwash Company Head Office Team

Rated 1 out of 5 stars

Paid online £39 arrived and the guy was…

Paid online £39 arrived and the guy was adamant I was paying an extra £50 to get outside waxed as the inside of my car was clean( it was dirty) all he wanted was to clean the outside which was obviously a bigger charge. Told him I don’t need a wax and he then said £10 extra for me to give you a good clean. Came back and car was barely touched inside is still dirty, windows are filthy. Absolute rip offs if you don’t spend extra then they don’t clean your car properly

31 August 2026
Unprompted review
The Carwash Company  logo

Reply from The Carwash Company

Good morning Gemma,

Thank you for taking the time to leave us your feedback following your visit to one of our locations

We’re sorry to hear about your experience and the concerns you have raised regarding both the service you received and the interaction with our team member.

We’d appreciate the opportunity to look into this properly with the on site team and yourself to understand what happened during your visit. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further and work towards a resolution.


Kind regards,
The Carwash Company Head Office Team

Rated 5 out of 5 stars

Another excellent experience

Another excellent experience. We wanted the car thoroughly cleaned inside and out in order to sell it and the guys did an amazing job. It has been completely transformed from a very grubby old car used mostly for dog walking and taking stuff to the dump into a sparkling nearly new condition.

31 August 2026
Unprompted review
Rated 4 out of 5 stars

First experience using The Carwash Company

This was the first time I have used The Carwash Company and I booked for 09.30 on a Bank Holiday, so I was the only customer as far as I could see!
I left the car with them for an hour and when I came back it had been really well cleaned, inside and out, and I will definitely use them again.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE!

HORRIBLE EXPERIENCE!
Had my car cleaned here in bristol cabot circus a few days ago and it was horrible i paid £75.95 and i had crumbs on the floor and the windows were all smudgy and just found out that they don’t use water so that explains why the car wasn’t even cleaned properly on the outside. I am really upset with this experience. i wish i could give less stars.

30 August 2026
Unprompted review
The Carwash Company  logo

Reply from The Carwash Company

Good morning Kelly,

Thank you for taking the time to leave us a review following your visit to our site in Cabots Circus, Bristol.

We’re sorry to hear about your experience at our Bristol Cabot Circus site. We appreciate how disappointing it must have been to collect your vehicle and still find crumbs and smudging left behind.

We’d appreciate the opportunity to look into this properly with the site team and see how we can put things right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we will be happy to investigate this further.


Kind regards,
The Carwash Company Head Office Team

Rated 1 out of 5 stars

I came back I paid for my seven seater…

I came back I paid for my seven seater and hadn’t cleaned the back two seats not impressed

29 August 2026
Unprompted review
The Carwash Company  logo

Reply from The Carwash Company

Good morning Caroline,

Thank you for taking the time to leave us feedback following your visit to one of our locations.

We’re sorry to hear that the back two seats were missed during your visit, particularly as you had paid for a service covering your seven-seater vehicle.

We’d appreciate the opportunity to look into this and see how we can put it right for you. Please contact us directly at James@carwashcompany.org with the details of your visit, and we’ll be happy to investigate this further.


Kind regards,
The Carwash Company Head Office Team

Rated 5 out of 5 stars

Slick process and a shiny car!

This was my first experience of the Carwash Company.
It was easy to book an appointment to get my car washed and valeted. I chose a time convenient for me and found it available.
Although I arrived early for the booking, I was welcomed and offered additional services at a discounted rate. I also had the car parking fee paid for me. That's a nice touch as I had expected to pay for parking.
The car was ready as promised and was really clean .
I would certainly use this facility again.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn't waste your money

Wouldn't waste your money. Paid £100 for a service at their Inverness site and the car came out as dirty as it went in. Its a new car and didnt even need that much cleaned. They also stained the plastics. Customer service are of no use, given the runaround by two agents.

9 August 2026
Unprompted review
The Carwash Company  logo

Reply from The Carwash Company

Good afternoon Kerry,

Thank you for taking the time to leave us a review regarding your visit to our site in The Eastgate Shopping Centre, Inverness.

We’re sorry that your recent visit to us site fell so far below the standard you should have received.

We understand that the matter has now been resolved directly with you by my colleague, and as discussed, we issued a full refund for the service.

We’re sorry again for the experience you had with us and appreciate you taking the time to bring your concerns to our attention. We hope that the resolution provided goes some way towards addressing your disappointment.


Kind regards,

The Carwash Company Head Office Team

Rated 5 out of 5 stars

Really lovely team got my car looking…

Really lovely team got my car looking beautiful after an interior and exterior valet at silverburn. They completed it super quick too which was so helpful! Really nice guys too! Thank you 😄

19 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look