Antony Sendall

Another excellent experience. We wanted the car thoroughly cleaned inside and out in order to sell it and the guys did an amazing job. It has been completely transformed from a very grubby old car used mostly for dog walking and taking stuff to the dump into a sparkling nearly new condition.

During our holiday to Egypt, we used Get Your Guide to book our 8 day Nile River Cruise and a trip to the Pyramids at Giza and the Grand Egyptian Museum. The booking process was swift and easy to navigate and the communication about pick-ups etc was very smooth and timely. The prices for the tours seemed very competitive with other similar organisations. The English-speaking guides were friendly, knowledgeable and accommodated our desire to spend more time looking at some things without being hurried along. Thoroughly recommend.

Replacement tag for one of our dogs provided very promptly. Very pleased.

We had 4 windows installed in August 2023. Installation was delayed by a couple of weeks because of an alleged issue with the manufacturer. The installation went very poorly. One of the windows was delivered with the wrong glass (unfrosted when it should have been frosted) and three of the panes cracked on or immediately after installation. No caps were fitted for the drainage holes and had to be provided after installation. Two of the cracked panes were replaced promptly, but we are still waiting for the third cracked pane to be replaced several weeks after installation. Their customer services team seem to be illusory. I have called at least 10 times and have never been put through to anybody except reception. They apologise, take my number and promise someone will call back, but no one ever does. I have sent numerous emails asking for a date for the last pane to be replaced, but have had no response at all. It is now 2.5 months since the installation and I am beginning to believe that they are either rogues or woefully incompetent. Whichever is true, I would strongly recommend avoiding using them.
EDIT: It now appears that the company is not a member of GGF despite the contract bearing the Federation's logo and despite express reference to it in the Terms and Conditions. The company's contract also bears the FENSA logo with a registration number that appears to be incorrect. The contract also bears the Checkatrade logo which states "Proud members of Checkatrade.com where reputation matters" - however, it appears that they ceased to be members before my contract was entered into.

I ordered a pair of heart-shaped earrings for my wife as a Valentine's gift. They arrived very promptly and my wife was absolutely delighted with them. Very happy.