CAR NET Polska Reviews 

5 rentals and all rentals 5 stars.

In my experience, the customer service was completely unacceptable. It was almost impossible to reach the company by phone, and when someone finally answered, they often did not speak English. Several times I was told that someone would call me back, but nobody ever did.

The information provided was misleading and inconsistent. I was told that no cars were available, but at the same time I was able to make a reservation online. The car I received was not the car I had booked. I was also charged an additional fee for collection outside working hours, even though the working hours had not yet ended.

The vehicle handover process was unclear, poorly explained and took far too long. Extending the rental by phone was almost impossible and was only resolved by email.

Returning the car was also very problematic. There was nobody available to receive the vehicle, nobody answered the phone, and when someone finally answered, they said they would call back in two minutes but never did. In the end, I had to leave the car without proper contact, confirmation or clear instructions.

Overall, the service was stressful, disorganized and unprofessional. I would not recommend this company unless they significantly improve communication, English-speaking support, transparency, car availability accuracy, and the vehicle handover and return procedures.

Picking us up at the cruise terminal was exceptional!!!

Easy rent, new car, convenient service.
This is my a goto rental service in Poland
Well sone guys

the people were great to deal with. had no issues extending our rental. the vehicle was great as well.

I rented a car from Car Net in Bialysyok and had a mixed experience:
1. Booking: easy and seamless, online 2. Prices: competitive and insurance excess waiver worth taking
3. Car: very good, new and clean
4. Collection point: not in the town center, but only 10 min with a Uber
5. Collection and returning: room for improvement for two reasons. On collecting the car, a Cat Net staff member got all our data, but haven’t detailed the terms of the contract, as it is usual in car rental, and haven’t provided instructions for returning the car. A minute after I was given the car key, he vanished. And when I tried to go back into the office to ask for more information, the door was locked. Before returning the car, I called Car Net to ask whether I could return it in the evening before the contract expired, and I was told that someone from the Bialystok branch would contact me to provide me with instructions. But noboby called me. I returned the car at the agreed time and date, only to find the office closed. I had to call a number for instructions on where to leave the keys. UPDATED ON 02/06/2026: I only now realized that someone tried to contact me about the return, but via phone text message. It would be more effective by a direct call.
All in all, good price and car, room for improvement in service.

First time using Car Net in Poland. We picked up the Skoda SuperB Estate at Warsaw airport, and returned it at the Poznan airport. Everyone was polite, cheerful, and very helpful. We have used other car rental agencies in Poland in the past that were not very good (hence we tried Car Net). I would highly recommend and plan to use them again on our next trip to Poland.

Pick up and drop off very good.
Good price and good clean car.
Very pleased.

Even though I have ordered a Scoda scala or similar and in the invoice mentioned Kia ceed or similar. I received a Kia stonic which is far inferior in space and power from both mentioned cars.
Even though I mentioned this to the cashier he said he can’t do anything about it.
Additionally, the reservation was at 5 we arrived a bit earlier due to a faster flight and had to wait until 5:30 which is when the cashier arrived.
Apart from this the car was brand new but not what we requested and needed

I arrived later and they had already cancelled my booking, even I had warned them one day before that I would be late. The money was paid in advance. After a long argument, they offered me another car at another rental point, where I had to wait a long time, and did not reimburse me for the taxi service.

Good service, English spoken.
Nice car, not the 1 i wanted but preformed good.

Professional customer service during reservation, quick answer to all questions.
Many thanks for Matylda Erkiert

5* experience every time. Daniel went every possible extra mile to ensure all is in order. Excellent

I booked a Nissan at Kraków Airport, but I was pleasantly surprised to receive a Cupra instead, which is a higher-class vehicle. The car was clean and very well prepared for the trip.

I returned the car in the same condition — clean, with a full tank, and without any damage. The return report was sent to me within just 2 hours, which shows great efficiency.

The company did not try to charge any extra or hidden fees, which I really appreciated. Everything was smooth and transparent.

At the moment, I am still waiting for the deposit on my credit card to be released, and I do not know how long it may take.

Overall, I can definitely recommend this car rental service.

This is my third experience with Car Net because I like you from the 1st time. You rent me your good cars and now I got a discount because I am with you for a long time. And your staff is beyond amazing, especially Dominika from Krakow and young man from Krakow. Also, great communicative skills of Ms. Aleksandra Marcinkowska by phone across the Ocean today. Thank you, Car Net. PS. This time I need a car without any nails in my tires, please:))

I booked a car online from Car Net’s Poznań branch at Krauthofera 5 (reservation no. 566 886). I took an Uber about 20 km in 5°C to pick it up. On the way they called, saying they couldn’t provide the reserved car and offered a hybrid Toyota instead. I agreed and went to the branch.

When I arrived, they said that car was also unavailable because it was “broken,” and offered an older petrol, manual Toyota Corolla. Because it was late, I accepted, but then they claimed the registration/validity of that car’s documents was an issue and offered a Suzuki Swift.

When I asked about the price, they refused any discount: around 600 PLN for 1.5 days, despite the downgrade. When I objected, an employee named Karol behaved rudely and unprofessionally. I ended up going back home in the cold without a car and had no chance to find another one at that hour.

My warning about Car Net Poznań:

Last‑minute car changes while charging the same price.
Do not trust verbal promises; do not approve anything without seeing the car and checking the contract.
Do not pay online; consider other companies.
I will be filing formal complaints.

Worst company at all . Cheats . Charging me 350 PLN for car cleaning when I dropped the car off . Car just needed a vacuum which any car would need after a 2 week rental . Extremely rude , stuck up staff and horrible experience . Realised never to trust such non branded companies . Better to go with Hertz etc . These guys won’t survive in the business longer .

Do Not Rent here unless you are prepared to be charged couple weeks after you return the car a fee that you have no idea what it is about. I was charged over $40 for who knows what as I returned the car with full gas and in the same condition.
The personel was great however the company I would give a zero rating. They rented me Skoda SUV which had dents, yes they took pictures of them but the rental car should not be in this condition.. Everyone was asking me what happened to the back because of a very big dent there. But if course the most frustrating thing is the charge after I already spent $860 for the rental. After reading the reviews on Google I am thinking maybe they charge for cleaning. The car was clean inside but of course I used it for couple weeks so it does need to be washed and prepared for new client. It would be ridiculous if a rental company is expecting to clean the car before returning it. Like I said Zero rating for the owners of this company.

I booked a car with this rental company a month in advance, specifically because they confirmed the availability of the vehicle model I needed. However, upon arrival, I was handed a different car instead, which was less comfortable and not the one I had expected. It wasn’t clear how the decision was made at the pickup counter about which vehicle to hand over in place of the one I had reserved.

Customer support was another challenge. The phone number mostly connects to automated systems and I wasn’t able to reach a real representative. The only effective channel was email, which worked but was slower than expected when you need quick assistance.

Overall, the process could have been smoother. Clearer communication on vehicle allocation and more responsive customer support would make the service much more reliable.

DEPOSIT SCAMMERS – AVOID THIS COMPANY

I rented a larger car from Car Net for the weekend, and this was hands down the worst rental experience I’ve ever had.

At pickup, the agent marked the fuel tank as full. When I started the car, it was already one bar less. I immediately reported it, and the staff member even took a photo and promised to upload it to the booking. I returned the car a day earlier with exactly the same fuel level, but of course, that photo was never uploaded to the system. I had to spend time proving my case with my own picture and making them call their helpline to fix their own error.

Even after the car was confirmed as perfect in the return report, I discovered something much worse: instead of blocking my deposit as they claimed, they had actually charged it to my card on the day of pickup. Their policy says the deposit should be returned within 14 days — but I was left chasing them for 20 days.

During this time, I was repeatedly told to “check with my bank,” despite me explaining the situation again and again. I sent multiple escalation emails asking for management involvement — all ignored. They kept telling me they would check with “billing” and never once came back with an update. Finally, after I called again in frustration, the agent casually admitted that the refund was done that same day while I was on the phone. She even sent proof, which clearly showed they had just processed it right then. Meaning: for weeks, they were lying to me about “checking with billing.”

To make matters worse, not once in this whole fiasco did anyone at Car Net apologize or take responsibility. No ownership. No professionalism. Just endless stalling and dishonesty.

⚠️ This company is a complete scam when it comes to deposits. They take your money instead of blocking it, ignore you for weeks, and only act when you threaten or push hard. Absolutely disgraceful behavior.

Avoid Car Net at all costs.