Dainius B.

In my experience, the customer service was completely unacceptable. It was almost impossible to reach the company by phone, and when someone finally answered, they often did not speak English. Several times I was told that someone would call me back, but nobody ever did.

The information provided was misleading and inconsistent. I was told that no cars were available, but at the same time I was able to make a reservation online. The car I received was not the car I had booked. I was also charged an additional fee for collection outside working hours, even though the working hours had not yet ended.

The vehicle handover process was unclear, poorly explained and took far too long. Extending the rental by phone was almost impossible and was only resolved by email.

Returning the car was also very problematic. There was nobody available to receive the vehicle, nobody answered the phone, and when someone finally answered, they said they would call back in two minutes but never did. In the end, I had to leave the car without proper contact, confirmation or clear instructions.

Overall, the service was stressful, disorganized and unprofessional. I would not recommend this company unless they significantly improve communication, English-speaking support, transparency, car availability accuracy, and the vehicle handover and return procedures.