CarBrain Reviews 

7,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 705 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the car selling process exceptionally quick, easy, and hassle-free, praising the knowledgeable and professional staff. People were generally satisfied with the price offered for their vehicles, often finding it more competitive, and appreciated the excellent communication and customer service. However, some people mentioned that initial offers for their vehicles were occasionally low or that prices could fluctuate. A few other people also felt that customer service was sometimes inconsistent, citing difficulties reaching representatives or experiencing issues with tow driver scheduling.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers describing the process as exceptional, quick,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Customer service

Customers had positive experiences with customer service, often highlighting great communication and... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that they received a good or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CarBrain was exceptional. Highest recommendation. The first company I made arrangements with no-showed twice. The second company bait-and-switched me on the price. CarBrain offered me nearly fifty per... See more

Rated 5 out of 5 stars

Kevin was extremely knowledgeable and helpful in the process of assisting us with selling our car to Carbrain. Other companies were very pushy and frankly just not trustworthy! We quickly stopped comm... See more

Rated 5 out of 5 stars

Great communication through the process. I had a situation that required more attention than normal. I was on a tight schedule for pickup day and the process was made easy. I would and have recommend... See more

Rated 5 out of 5 stars

It was quick, easy, no hassle 🙂. That's greatly appreciated. I received a call to remind, a call to say when the tow truck was arriving as well. Great customer service. I shopped around this was best... See more


Company details

  1. Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,623)

707 reviews in the last 12 months

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Rated 5 out of 5 stars

Once there is mutual interest in going…

Once there is mutual interest in going forward with provided service, the procedure is very easy. The value was more than expected. The main email address to send information and pictures was a problem as there had been multiple delivery failures until provided by John the representative's email and direct phone number for calls/ texting.
Unfortunately in my circumstance the tow truck company was not very good with communication and required extra time and effort for insurance payment. Vehicle unable to be picked up until charges paid. Purposely to get additional money? Probably so. Not my or CarBrain's fault.
As everything cleared, vehicle was picked up in a timely manner. The salvage yard truck driver did not read full agreement message for meeting at tow lot to exchange vehicle title and keys for payment. Driver had to visit residence and complete transaction. The only thing I wanted from my vehicle was the license plate but no big deal.
Check was legit and cleared within 2 days after deposit.
Despite some missteps I would use CarBrain again in the future.

13 July 2026
Rated 5 out of 5 stars

Great service

It was quick, easy, no hassle 🙂. That's greatly appreciated. I received a call to remind, a call to say when the tow truck was arriving as well. Great customer service. I shopped around this was best price given for my car.

1 July 2026
Rated 5 out of 5 stars

CarBrain Was Exceptional on Price and Service

CarBrain was exceptional. Highest recommendation. The first company I made arrangements with no-showed twice. The second company bait-and-switched me on the price. CarBrain offered me nearly fifty percent more for my car than the first two companies and provided exemplary customer service. Every step of the transaction went smoothly thanks to Elmer Guerra and his colleagues.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience went very smoothly

My experience went very smoothly. Olvin handled my inquiry and connected me with a reputable salvage dealer. I was able to sell my car to salvage and not worry about chasing down quotes myself and verifying business licenses and certifications. Car Brain made everything very easy. Olvin followed up with me to make sure everything went smoothly, too. It's not always the best feeling to junk your vehicle, but at least it was easy!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Olvin Mejia CarBrain

Olvin Mejia made everything go smooth. He also paid a higher price than the rest of the companies I spoke with. I would Highly recommend CarBrain. Customer service to the tow truck driver was very professional.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication through the…

Great communication through the process. I had a situation that required more attention than normal. I was on a tight schedule for pickup day and the process was made easy. I would and have recommended car brain.

26 June 2026

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