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DriveTime Car Sales Reviews 

29,320
•
TrustScore 4.5 out of 5

4.5

Used Car Dealer•151 Locations
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Review summary

Created with AI, based on recent reviews

Considering 3,732 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient during the entire car buying process, ensuring that every detail is thoroughly explained. People also highlight that the transaction is exceptionally fast, remarkably smooth, and completely stress-free from beginning to end. Some reviewers were not happy with unexpected mechanical problems, noting that their vehicles broke down or went into limp mode shortly after driving off the dealership lot. Additionally, buyers mentioned frequent instances of poor vehicle preparation, such as receiving cars with empty gas tanks or encountering difficulties when seeking customer support.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting knowledgeable, courteous, and... See more

Service

Customers had positive experiences with service, noting that staff members were professional, informative,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth and stress-free car buying... See more

Product

Consumers find product to be ambiguous, with highly mixed feelings regarding vehicle quality and condition.... See more

Customer service

People report positive experiences with customer service, highlighting world-class support and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the most professional salesman I ever had the pleasure to deal with, and because of him my experience was beyond exceptional. His customer service is world class and therefore I have a pleasure... See more

Rated 5 out of 5 stars

I worked with Jen and Victoria at the Tampa location (and new hire. Cedric). Everyone was friendly, responsive and patient. They took the time to explain all. Victoria chose vehicles that fit my budge... See more

Rated 5 out of 5 stars

I was skeptical before I arrived that the price you see online is the actual price you pay. But it is true. The whole process took about an hour from the time I showed up and took two test drives and... See more

Rated 5 out of 5 stars

I had such a great experience at DriveTime in Mishawaka, especially with Zach and Joe! I came in extremely stressed and overwhelmed after my alternator went out and having to make a last-minute, same-... See more

Company details

  1. Used Car Dealer
  2. Auto Market
  3. Car Dealer
  4. Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(29,320)

3,156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I met with Ms Beverly

I met with Ms Beverly! She's very professional and has a wonderful calming demeanor. She was not like other pushy sale reps. Ms. Beverly made me feel very comfortable the entire time. I certainly would recommend Drive time!! Thank you for the great experience! Kudos Ms. Beverly!

5 September 2026
Rated 5 out of 5 stars

Arianna is the Truth💯

Arianna is the Truth yall better come get yall a car the process was quick and easy she works with you from finish to end no games played. Ask for Arianna she definitely will get you all the way together!!!

4 September 2026
Unprompted review
Rated 4 out of 5 stars

I love the entire experience

I love the entire experience. Except me getting the car and something being wrong with my brake light and having to make an appointment to get it fixed. The sales rep told me in case it's not covered. They would do what they can to ensure it gets fixed.. Got pulled over the same day because of it. But other than than my experience was good

5 September 2026
Rated 5 out of 5 stars

Great Experience and Vehicle

The entire experience was stress free, quick and simple. Outstanding customer service, attention and support. Clear understanding of financing, left with my vehicle within 24 hours. Love my SUV. Thank you!

5 September 2026
Rated 5 out of 5 stars

Shoutout to MaryJane and Jose (the GM)…

Shoutout to MaryJane and Jose (the GM) they were amazing during this buying process. Listening to what we had to say. Showing us cars in our budget that will fit a family of 5. We were able to leave the lot with the nicest car we have ever owned.

5 September 2026
Rated 5 out of 5 stars

Landon

Landon
Thank you for helping me get into a car today you’re really great with customer care. I had a great experience having you as a sell man
Aka Logan

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Landon

Landon was awesome at helping us get through the buying process at drive time, definitely made us laugh and was a great person to talk to, and work with through this process.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Do not go to drive time!

Do not go to drive time!! I am currently in the process of suing them and the finance company Bridgecreast they use!!! That place is a joke !! Sure you walk out with a car and no hit to your credit report but trust me they are shady and so is their finance company Bridgecreast claims!!!! Bridgecreast owes me $6,172.79 can’t wait to go to court…. NEVER missed a payment and payed my vehicle of on 7-20-26. Last week I got a letter in the mail that I was in default of my loan??? WTF…. My vehicle is paid off… you will have nothing but BS and stress !!!! DONT DO IT

23 July 2026
Unprompted review

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