Copart Deutschland GmbH Reviews 

Super, very fast and excellent service provided. The entire process was smooth and fast. The staff on the phone were friendly, and the driver who picked up my car was also very friendly and helpful. Overall, I’m very happy that I chose Copart’s service!

Quick findings, no payements received yet as you think you did the deal with COPART and not the insurance, extremly unexperienced personal while picking up the car,

The entire process was smooth and fast. The staff on the phone were friendly, and the driver who picked up my car was also very friendly and helpful. Overall, I’m very happy that I chose Copart’s service!

Very quick, transparent and timely communications and the flawless handover of the car. Anytime again.

Company changed the possibility to pay. They completely deleted all polish banks from instant payments which cause an issue - because you have 3 days to pay for the car but when you send an international transfer sometimes it could take even up to 5 days to transfer between banks.

Copart responded with information that it is my problem and they do not care and we still have 3 days (I already sent them money but even now they threat me that I'll have to pay an additional costs).

Scammers.

Good service from beginning till the end

Processing was initially without problems. However, a collection of the vehicle was incorrectly communicated, documents that should be on site were subsequently requested again.

Great Service, Fast Track, nothing to complain!

LOT: 50516264.
I am writing this negative review because I am deeply disappointed with the attitude of customer service. In the month of June 2025 we purchased 9 cars from copart.de. The documents for one of the cars did not arrive due to the wrong phone number being provided to the courier company. We had to exchange emails for about 2 weeks to get them to send me the tracking number. From the check we made it was found that the documents were returned to them again due to "incomplete details". When we tried to demand that the documents be sent again, we received an answer that they were destroyed and the case was closed. These are official documents and there is no way they can be destroyed in such a short period of time. It's just that nobody cares if the commission is taken.
I don't even have a copy of the car's documents and no one wants to move their ass to help. I am writing all this so that fellow dealers know what they will face in the event of a problem. We have bought dozens of cars from Germany from another dealers and private individuals, but this is the first time we have encountered something like this. There have been mistakes, but the dealers has always helped to resolve them.
At the moment, we have a car with an approximate market price of 6500 euros without documents, which we cannot even give for a scrub. When we were bidding at the auctions, they called me several times a day. No one thought to call me when they received the documents back due to an error in the phone number and incomplete details.I hope what I wrote here will reach an official who is at a higher level and help us get our documents or at least a copy of them by email
Emil Dyankov
EMBO COMMERCE LTD

I am writing to formally raise a complaint regarding the ongoing issue of missing vehicle documents for a purchase made through Copart.

For approximately four months, we have been attempting to obtain the required vehicle documentation. Despite multiple emails and phone calls, the issue remains unresolved. Our emails have largely gone unanswered, and when we are able to reach someone by phone, we are repeatedly informed that no assistance can be provided. This lack of clear communication and resolution is extremely concerning.

As a direct result of this delay, we are experiencing financial losses and facing increasing dissatisfaction from our clients. The continued absence of these documents is significantly affecting our operations and reputation.

We are extremely disappointed that a company of this scale and standing would allow such a matter to persist without resolution. We respectfully request immediate action to provide the outstanding vehicle documents.

Please treat this matter as urgent. We look forward to your prompt response.

LOT NUMBER : 50575931

It was a pleasure, everthing on time.
The communication was super friendly and helpful.
The guy who picked up my car, also was very kind.
Very recommended!

I am very satisfied with the service at Copart. The employee was very friendly and helpful. The process was handled professionally and without complications. I would gladly use them again.

Everything went completely smoothly, I was informed about every step, a completely professional process.

Bit surprising to be contacted by Copart as my car-insurance treated this partnership as secret but it turned out to be a very supportive service to deregister a broken car.
Response to calls and emails are quick and to the point, likewise supplementary billings due to 3rd parties involved.
Efficient online platform informs on status of the procedure but could be a bit more detailed for the final steps and accessible after completion for couple of days...

I am really disappointed! No communication, no documents for my car more than five months. I am still waiting documents for registration for lot 50522029.

Looking back a year, the car prices used to be lower and the auction taxes too. If you buy a car from here, taxes + transport + the repair, you'll make almost nothing. You guys are charging around 50% / 25%, and 12% of the bid value per car, which is too much.
Also, you didn't increase the care amount, only the subscription people amount.

I bought more than 20 cars from you, but I'm seriously thinking of going elsewhere. I have also had my share of unpleasant experiences. I bought a car listed as run and drive, but it was flooded. They couldn't even start the car in the yard for loading. Nobody cared about it. You didn't assume anything, just a simple message with nothing. I was sure you'll do it like that.
Most of the time when I bought a car from Copart, what was described in the photos wasn't 100% accurate.

That being said, Copart seems to be a waste of time and money, but of course, you don't care; somebody else will buy a new subscription

I am happy about the service to 100%
They even sent me back some items which I had forgotten to take out of the car

Good communication, responsive, timely. Copart bought and collected our car as part of an arrangement with the insurance company following an accident. All round a great experience, very professionally managed.

My car was picked up without any problems and the process was done quickly. Thank you.

☆☆☆☆ Extremely Disappointing and Unprofessional Experience with Copart Germany

Our company recently had a deeply frustrating and unacceptable experience with Copart Germany.

After completing full payment for a purchase, we contacted the finance department by email more than 48 hours ago to confirm receipt and obtain a payment confirmation. To this day, there has been no response whatsoever — not even a simple acknowledgment.

When we later called to clarify the situation, the staff member on the phone stated that “nothing can be done,” and then abruptly ended the call. Such behavior is unprofessional, disrespectful, and completely unacceptable — especially coming from a company that claims to operate on an international level.

Because of Copart Germany’s internal negligence, we were forced to reschedule transport and pay double shipping costs, leading to unnecessary financial losses and wasted time.

This is not how a reputable organization treats its clients. We expected professionalism, accountability, and basic customer respect — not silence and arrogance.

Unless this issue is promptly addressed, we will have no choice but to share our full experience publicly across all professional channels — including all documentation and proof of the additional costs caused by Copart’s failure to act.

We strongly advise anyone dealing with Copart Germany to be extremely cautious.