Covéa Insurance plc Reviews 

Insure my car through Carole Nash didn't realise that covea were the insurer. Just tried to add my 41 year old daughter onto my policy for occasional use and was refused. My daughter has no convictions for any motoring nor has ever claimed on any insurance, She has been a teacher until recently and now a stay at home Mum, which presumably is the problem. I shall be looking elsewhere for insurance with immediate effect.

Great service from this third party insurer. Organised a hire car swiftly and provided me with several options to resolve the issue.
Contacted me throughout with calls, texts and emails.

The gentleman was helpful professional

Taff Khan was very helpful in explaining and getting me through my claim.

Six weeks after taking out our home insurance, Covea unexpectedly increased the agreed price by £80. Their contract says we could only cancel the insurance without penalty in the first two weeks. They said we'd had a previous claim. We had tried to make a claim in 2023 after storm Babot dislodged a roof tile but we never received a pay out so the claim was not successful. Our previous insurance company had told us, since no money had been paid out, this did not count as a claim. The insurance industry needs proper regulation to stop this kind of sharp practice.

Exactly what you would expect from a professional and courteous company, they handled my claim with precision and were so helpful guiding us through the procedures.
I can’t thank them enough for their service, I will be recommending them to everyone as not all private insurance companies operate this way.
Top drawer for me.

Taff - was very informative and patient, phone reception wasn't good but he persevered with the call. making sure I understood what the procedures were. All in all a very helpful agent.
Covea did call back when they said they would.
All in all a very positive and helpful call.

If I could give minus stars I would . My 82yr old dad has taken his private plate off his vehicle , phoned to update the details and do an admin change . He has been refused as he has a month left on his policy .want him to take out a new policy . He is still insured for a month !!!!!!! My mother needs transport for hospital appointments and my dad now cannot transport her and drive his car . Absolutely illegal to deny a change to a current policy any attempt for him to pay a fortune for a new policy !!!!!! Avoid this company 😡😡😡😡😡😡

UPDATE - Emailed as requested 3 days later no reply !!!! Still unable to use the vehicle . Shameful service and theft of remaining policy money , I will make sure I spread the word,

Buyer beware!!

I "thought" that I was insured with The AA. This was clearly not the case!

I then learned that I was actually insured with Covea. The AA are simply a broker Im told.

After my wife reversed in to car I contacted the AA and was told that I would need to contact Covea.

Apart from being annoyed with the AA, the experience continued to go down hill!

I have been waiting three weeks and have not seen any progress. I have called weekly for an update, submitted two sets of photos and I have been told that they will only be paying for 79% of the clain as my named drver had an undeclared SP30, not known to me and a genuine mistake!

I get the feeling that this company are delaying as much as possible and will continue to reduce the level of payout.

Never again!

My call was handled by Kate Freeman, who was very polite and professional at all times. Kept me fully informed through the call, what she was doing etc. Dealt with my call better than expected and I believe she went above and beyond for me.

I’d like to give a huge thank you to Katie and Sophia at Covea Insurance for their outstanding service. They were both incredibly attentive, helpful and patient throughout, and genuinely went above and beyond to make sure everything was dealt with smoothly.

It’s so refreshing to speak to people who really listen, take the time to understand your situation and make you feel valued as a customer. Katie and Sophia were professional, friendly and reassuring from start to finish.

I couldn’t have asked for better support and would happily recommend them both. They are a real credit to Covea Insurance — thank you, Katie and Sophia! ⭐️⭐️⭐️⭐️⭐️

Been paying monthly permions for a personal accident policy with Covea Insurance since 2006 (twenty years). Got an annual payment reminder in which I read the payments for certain injuries. I contacted them and informed them that I had been diagnosed with both a fractured spine and pelvis after getting a DEXA scan and was told by Covea Insurance that I would be unable to claim if I could not prove it was caused by an accident so proof that I actually have the injuries is insufficient to make a claim.

I agree with all the 1 star reviews.Do not use this insurance company.Disagreed with what i said more or less sais it was my fault.They can now put that same comment at the end of this

Katrina treated the situation with a lot of care and consideration for myself. It has been two months since the accident and a lot of stress has resulted. It was nice to be treated with such consideration.

A friend of mine is going through hell dealing with Covea on a subsidence case - it has taken 7 years. They are completely unresponsive, dragging their feet on everything, refusing to repair areas where they have caused issues - avoid like the plague.

A £369 tv broke they dragged there feet untill I gave up and had to buy a new one. Poor communication. They will not pay out. Avoid at all costs.

This girl was absolutely amazing I’ve been through 5 days of hell before I spoke to her thank you Rebecca

I believe that I was quite lucky in having my call answered by Taff, he was very friendly and helpful. He seemed to go above and beyond in helping me through what is a reasonably stressful experience.
🙏🙏🙏

Lucy was very helpful and patient. The steps were clear and concise and the timelines were made clear. Very pleased with the service I received.

The young lady to whom I spoke to today 24/08/26, was so polite, respectful and friendly, also very aware of what process needed to followed.
Thank you 🙂