A friend of mine is going through hell dealing with Covea on a subsidence case - it has taken 7 years. They are completely unresponsive, dragging their feet on everything, refusing to repair areas where they have caused issues - avoid like the plague.
26 August 2026
Unprompted review
Reply from Covéa Insurance plc
Good afternoon Linda, I'm sorry to hear that you're unhappy with your experience. If you would like to discuss this further, please email us at Customer.Relations@coveainsurance.co.uk and include your full name and postcode so we can locate your file. Kind regards, Lauren.
I recommended upgrading Sage 50 to Sage Intacct to a client of mine. While I have no doubt that the system will be better for its needs - the training was dreadful as it is completely US focussed. Please can you update your training for UK companies to focus on UK terms and standards as it is very different from a US environment.
22 July 2026
Unprompted review
Reply from Sage
We are sorry to hear about your experiences. We've sent you a request to confirm your account details. We can then investigate your concerns further.
I have been a customer for many years and appreciate all Better does - but the recent music licensing changes are horrendous. Music is absolutely core to exercise and the new Power Beats music is just awful I appreciate they have to save money but music is about as client facing as you can get and it clearly shows they value profit above customers
25 April 2026
Unprompted review
Reply from Better
Hi Linda,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
My Godson was visiting London from abroad and needs a wheelchair. He didn't have any UK access cards but we were kindly pointed in that direction by Sean in booking office. He also helped us secure seats that were suitable for someone in a wheelchair. On the evening the fabulous Isabella and Andreas escorted us in, took the chair, checked on us in the interval and helped us out again. You always wonder what it will be like navigating London with a wheelchair but we were pleasantly surprised! Thank you!
I went for some headshots for my LinkedIn Profile/Professional Bio. I was feeling tired and ragged and did not expect to see that many good photos! The whole experience was good though. I received a warm welcome when I arrived. The make up artist and hairdresser both did a good job and were quick, friendly and efficient. The photographer made me feel very much at ease. The photos at the end were incredible. I'm getting on a bit but the lighting made me look great! In the end there were too many good shots to chose from. I was very satisfied with the end product. It is expensive and they are very good at the upsell! But I got what I came for.
12 November 2024
Unprompted review
Reply from Vanity Studios
Hi Linda,
It’s wonderful to hear that you had a great time during your session and love the final images!
Also great to hear that the the team made you feel relaxed and confident throughout, I'll pass on your compliments.
Travelled from London to Loughborough. Paid a fortune for the ticket with railcard. Yet ANOTHER weekend of rail replacement and diverted trains. Standing room only and a two hour journey with two changes vs one hour fifteen with no changes for the same price. No apologies. Public ownership cannot come fast enough. Useless.
I sent a parcel to a friend using the signed for service via the Post Office. The Post Office wrote the wrong address on the slip even though it was correct on the envelope. The parcel was not delivered but I did not meet my friend for ten days so it was only then I found out. I went to the Post Office - they sent me to the Royal Mail The Royal Mail told me it was mine and the Post Office's fault as the address was wrong. As it had no return address (as I foolishly trusted signed) the parcel is now missing and unrecoverable. Apparently it is not 'tracked' but given it has a tracking number I am at pains to understand why it cannot be located at least. The operative I spoke to was rude, officious and very unsympathetic just seeking to apportion blame. I will not be using the Royal Mail again for any parcel delivery.
Never ever buy insurance through this company as they outsource their claims to Sedgwick who are awful. A friend raised a subsidence claim five years ago and still waiting with no end in sight and an absolutely abysmal level of service demonstrated by Sedgwick. Avoid at all costs
30 May 2024
Unprompted review
Reply from Covéa Insurance plc
Good afternoon. I’m sorry to hear that your friend isn't happy with the service provided during their subsidence claim. So we can discuss this further, please ask them to email their name, address, and claim details to Home.CustomerRelations@coveainsurance.co.uk. Kind regards, Victoria.
A friend of mine has been making a claim for subsidence for FIVE YEARS. The staff are incompetent, unhelpful, ineffective, ignorant and have made this process far longer than it needs to be. Their website claims they are ‘empathetic’. They don’t know the meaning of the word. Avoid at all costs.
29 May 2024
Unprompted review
Reply from Sedgwick UK
Thank you for leaving your feedback. We would greatly appreciate the opportunity to discuss this further with you. If you are willing to do so, please provide your contact details including your Sedgwick claim reference number to allow us to review your file.
We hired two bouncy castles for our summer fete and needed cover.
I called to enquire about the service and although it is online, the person I spoke to kindly took me through the details and explained everything to me. When I came to sign up I found the site clear and easy to use. As is is online, I could do it the day before. Simple and easy way to get insurance!