Deirdre Hamilton

Mexico

Reviews

Review of Fallers

Rated 5 out of 5 stars

10/10 Highly Recommend. Outstanding International Shipping.

Currently living in Mexico but wanted an authentic Claddagh as a “treat yo’self” gift to myself. After much research, opted to order through Faller’s. Shipping into Mexico can be a bit of a craps shoot, so I had some concerns, but I emailed customer service right after ordering regarding some of the additional info they should add to the shipping documents, and they were very responsive. The ring shipped in early July and was scheduled to arrive on the 17th. Welp, it arrived 10 days early (!!!) and is STUNNING. It was beautifully packaged (even tho it was clear customs had opened it) and I’m so thrilled with the purchase. 10/10. Highly recommend.

4 July 2026

Reply from Fallers

Thank you so much for your fantastic review Deirdre! We're absolutely delighted to hear that your Claddagh ring arrived safely in Mexico—and even earlier than expected!

We know that international shipping can sometimes be unpredictable, so we're especially pleased that our team could help with the shipping documentation and that everything went smoothly. It's wonderful to hear that your ring arrived beautifully packaged and that you're so happy with it.

Thank you for choosing Faller's to mark your "treat yo'self" moment. We truly appreciate your recommendation and hope your Claddagh ring brings you many years of happiness.

Review of Reviv Serums

Rated 1 out of 5 stars

Don’t order if you actually want your product.

Don’t order through this company unless you want to never get your product. I placed an order on February 25th. It’s now April 7th and I’m still waiting. Their customer service keeps telling me to “be patient”. I’m in Mexico, just 1000 miles from Los Angeles, where it shipped from. For some reason no one can explain to me, my package spent the first month of its shipping journey heading to the UK to sit there for a few weeks. Why, you may ask? Apparently logistics. 🤷🏻‍♀️ Now it’s apparently made its way back the 5,000 miles from Europe to N. America, and yet, I still don’t have it. This lash serum has traveled over 10,000 miles to get to its final destination, which was 1,000 miles away from where it started. 🤦🏻‍♀️ I have requested a refund numerous times and all im told is “nah”. I could’ve walked it here faster. There is no excuse for this level of poor service.

8 April 2026
Unprompted review

Reply from Reviv Serums

Thank you for your post. We can certainly understand the frustration with international shipping delays. The item is not lost and is simply still enroute. It is indeed a slow delivery issue. Mexico Correos DDU (taxes unpaid) mail parcels can take weeks to arrive, unlike with carriers like FedEx which act as their own Customs Broker. There have been a number of interim tracking scans, which reassure us that the parcel is enroute and is neither lost nor stolen. Indeed, the U.K. sort facility transit was not a mistake.

You will want to review our Shipping Policy and our Return and Refund Policy.

Our Return and Refund Policy states: All refunds require the issuance of an RMA (Return Merchandise Authorization) number and the return of the product for crediting. The remedy for lost or stolen parcels is reshipment.

Our Shipping Policy states: "For international orders, please check your country's policies regarding importation of skincare and cosmetic products. ...Note that if the shipment is refused or undeliverable, or if it is abandoned at Customs and not returned to us, we are unable to reimburse for the product(s) or shipping fee."

We hope and expect your delayed parcel will be delivered soon. Thank you again for your patience and understanding in the process.