Don’t order if you actually want your product.
Don’t order through this company unless you want to never get your product. I placed an order on February 25th. It’s now April 7th and I’m still waiting. Their customer service keeps telling me to “be patient”. I’m in Mexico, just 1000 miles from Los Angeles, where it shipped from. For some reason no one can explain to me, my package spent the first month of its shipping journey heading to the UK to sit there for a few weeks. Why, you may ask? Apparently logistics. 🤷🏻♀️ Now it’s apparently made its way back the 5,000 miles from Europe to N. America, and yet, I still don’t have it. This lash serum has traveled over 10,000 miles to get to its final destination, which was 1,000 miles away from where it started. 🤦🏻♀️ I have requested a refund numerous times and all im told is “nah”. I could’ve walked it here faster. There is no excuse for this level of poor service.
Reply from Reviv Serums
Thank you for your post. We can certainly understand the frustration with international shipping delays. The item is not lost and is simply still enroute. It is indeed a slow delivery issue. Mexico Correos DDU (taxes unpaid) mail parcels can take weeks to arrive, unlike with carriers like FedEx which act as their own Customs Broker. There have been a number of interim tracking scans, which reassure us that the parcel is enroute and is neither lost nor stolen. Indeed, the U.K. sort facility transit was not a mistake.
You will want to review our Shipping Policy and our Return and Refund Policy.
Our Return and Refund Policy states: All refunds require the issuance of an RMA (Return Merchandise Authorization) number and the return of the product for crediting. The remedy for lost or stolen parcels is reshipment.
Our Shipping Policy states: "For international orders, please check your country's policies regarding importation of skincare and cosmetic products. ...Note that if the shipment is refused or undeliverable, or if it is abandoned at Customs and not returned to us, we are unable to reimburse for the product(s) or shipping fee."
We hope and expect your delayed parcel will be delivered soon. Thank you again for your patience and understanding in the process.