Goods ordered failed to arrive, communication with and from the company was hopeless. At one point I was receiving emails in German but purporting to be from USA. Eventually I received a refund through paypal 6 weeks after placing an order. Do NOT use this company.
A good product except that no allowance was made in the measurement for the 2 small brackets holding the cassette in place meaning that the whole construct was 10cm too long so I had to chop off the brackets and use a grab adhesive instead of screws. Worked perfectly well despite this.
27 July 2026
Reply from Newblinds.co.uk
Hi Stuart,
Thank you for taking the time to leave us a review.
I’m sorry to hear that no allowance was made for the bracket and that this has caused an issue with your installation.
I have had a look through our emails but cannot see any previous correspondence from you regarding this. If we had been made aware at the time, we would have been more than happy to look into this for you and liaise with the factory to find a suitable solution.
We are always happy to help resolve any issues, so please feel free to get in touch if there is anything further we can assist with.
Excellent product, very well engineered. Written instructions were fairly useless but there is a really good and helpful video on the company website.
25 June 2026
Reply from Harbourlifestyle
We are sorry to hear you had some problems with the instructions. We are always here to help customers whenever things go wrong so please do not hesitate to contact us if you need any assistance. We thank you for the positive review and thank you for choosing Harbour Lifestyle