Gail Doolan

Eva was very helpful in establishing the reason for my app not showing some detail. This was my fault so a lesson learned. She was very supportive and clear communication skills and advice

Good variety of products at competitive prices and despatched very promptly although I do prefer to visit Boots store in Tamworth St Lichfield. Always great service and particularly Long the Pharmacist is simply the best.

Never disappointed when I visit Pavers, I always come away with more than I intended but great prices, great quality and selection and the staff are always very helpful. Ann who looked after me today was so helpful, found me everything I was looking for and even managed to sort a pair of shoes for my husband too. She was full of warmth and good humour. Excellent member of the team. Plus she upsold the additional products like the shoe spray to avoid friction. Highly recommend

Great product, mixes perfectly with water and great taste. Competitive price too. Fast delivery as well

Very helpful service from the start as I wasn't sure that the glasses case would fit the ski sunglasses I had bought separately. They actually sent me a picture with the glasses inside the case they were recommending. On arrival it was a perfect fit. Competitive price too and great quality. Highly recommend

Mia in Customer Services was very professional and resolved my issue promptly. Very friendly and helpful. Excellent service

Fast response to my request to change my email address. Although maybe a good idea to give you the ability to do this via the on line system but to be fair it was so fast in terms of response no real benefit

I recently purchased a signet ring for my 32-year-old son from SPGreen, a family-owned jeweller and couldn’t have been more impressed. The service was exceptional from start to finish — Steve,Seb and Charlotte were all outstanding. Warm, friendly and extremely knowledgeable, they took the time to ensure everything was perfect without any pressure. The price was very competitive for the quality offered, and the finished ring is superb. A truly quality item from people who clearly care about their craft and their customers. In my opinion, the best jewellers in the Jewellery Quarter — highly recommended.

Prompt service and very good prices for quality products highly recommend

My son's partner who had spent an inordinate amount of time in actually securing an appointment to obtain an Italian Visa finally managed to secure an appointment on 1 October 2025. Prepared with all relevant documentation, she was horrified to be advised that because she was flying to Innsbruck, Austria, she needed to apply for an Austrian Visa. She maintained that this was purely for transit purposes and no time was being spent in Austria. All 4 nights of the trip were in Italy and booked transfers and accommodation details supported this. An actual Italian administrator at VFS terminated the appointment. We then subsequently checked it with the Austrian Embassy who advised VFS were wrong and as no time was being spent in Austria, an application for an Italian Visa was required, We therefore appealed the case to VFS in order to secure another appointment without the need for starting the whole process again which can take weeks unless you pay an extortionate amount to use Bots. You would have expected a decent company acting as an agent on behalf of an Embassy would have felt some moral obligation to short circuit the requirement to make a further appointment via the system, Despite several calls and significant costs as it is an 087 number so premium rates apply and various members of staff promising to escalate, promising to revert with an acceptable date, nothing was forthcoming. The original appointment of 1 October would have given the Italian Embassy the maximum time they stipulate to agree and return passports/Visa . However, given VFS's actions and appalling understanding of Visa requirements regardless of the country, we have now been forced to cancel the Christmas family trip as she needs her passport to travel to Dubai for business purposes prior to this trip. 
VFS should not be allowed to act on behalf of an embassy when their knowledge is so lacking and the far reaching effects of their poor decision making. Nobody takes accountability or looks to address this by way of a Fast Track commercial decision where the fault is VFS and not the applicant.
It really does not reflect well on the Italian Embassy or any Embassy who elect to use a company like VFS who really are shockingly poor in the handling of Schengen Visas. Unfortunately, where you are operating in a monopoly situation, where is the need to provide a professional service and take responsibility for errors/failures of staff in their service delivery. An e mail directly to Zubin Karkaria the CEO of VFS Global did not elicit any response whatsoever. A case officer nominated to handle this error within VFS seemed to take great pride in advising me that they've handled the case well which should result in a favourable review and we were now told to refer to The Italian Embassy which we duly did only to be told we need to book an appointment with VFS. Absolutely farcical.
Your response is really too little, too late. We were forced to cancel our family Christmas Ski Trip due to the cancellations period of the hotel/ski hire company/transfers BUT whilst we could cancel these, Easyjet and Jet2 Flights are non refundable but we have changed the destination & dates and lost 2 of the flights as our son and his partner were unable to change plans for next year so we will be approx £700 out of pocket thanks to your staff's incompetence. Where was this offer of assistance when I was making numerous calls, sending numerous e mails. Nobody did anything to achieve a fair outcome bearing in mind it was your company that created this situation. On the back of a fair and accurate review I posted, you're now really doing nothing more than virtue signalling to allay fears of any other person who may have the misfortune of having to obtain a Visa through VFS.

Lucy at Pavers Cannock could have not been any more helpful in assisting both my husband and I find the perfect shoes. She was professional but very warm friendly and made you feel valued as a customer. She told us about the machine that would give extra protection against stains etc which I had never heard of so we took advantage of that offer for only an additional £3.99. Great success and Lucy is a great asset to the store.

Easy on line system. Worked so well and fast. Our money transferred without any issues. Faultless highly recommend