Denys Anichkin

After the latest update, my Virgin Media router no longer supports scheduled internet blocking. I have three children, and this is a serious problem for our family.

The parental controls were already far from perfect. There was no proper flexibility to set a later internet cut-off time for older children and an earlier one for a younger child. But at least scheduled blocking existed and did the basic job. Now Virgin Media has simply removed even that functionality.

At a time when schools and professionals constantly remind parents how important it is to limit children's screen time and manage their internet use, Virgin Media somehow decided that removing a useful parental-control feature was a good idea.

Instead of improving it and allowing separate schedules for different devices or children, they have made the service worse.

I do not want more useless “updates” that remove useful functionality. I want Virgin Media to restore scheduled internet access controls and make them flexible enough to set different schedules for different children and devices.

Removing useful features while continuing to increase prices is not an improvement. It is a step backwards.

I keep seeing Vodafone’s YouTube ads about “One Touch Switch” almost every day, but at my address there has never been — and still isn’t — any option to get Vodafone broadband.

In my area there’s only one provider offering fibre broadband, and they raise prices year after year. With no real competition, customers are stuck.

My suggestion: instead of spending so much on advertising, please invest in expanding coverage so more people can actually choose Vodafone.

I’d genuinely welcome Vodafone at my address — really hope you’ll be available here soon.

I can never change DIRECT DEBIT easily with VIRGIN MEDIA !
Each time when I try to change direct debit it turns into a nightmare ! I remember nightmare of 2023 and here it is again ! I dont know why Virgin cannot update their web service to make it easier to change payments methods.
Now when I try to enter my bank details give a error message :
"The bank details you entered could not be validated. Please try again"

How can I change my Direct Debit PLEASE HELP !

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