Tho Ta

Good afternoon, 

Thanks for taking the time to give us some feedback. 

We’re sorry to hear about your disappointment with making a payment towards
delivery and return.

We use premium delivery services to both homes and stores to ensure our great
products arrive safely for our customers. Our return fees are for the same
reasons, so we can track and keep your return safe should this be lost in the
courier network.

We hope this helps explain why you are charged for your delivery to be made and
that this hasn’t deterred you from shopping with us in the future. Please reach
out to us via social media or email, and our team will be more than happy to
assist you with your query.

Kind regards,
FRASERS Customer Services
Lois