Currently getting the run around for a refund for a dress that doesn't fit me. They just offered me a 10% discount to keep it. Why would I want to keep a dress that doesn't fit. Save your money from this scum company. Terrible service. They won't see another dollar from me.
Currently getting the run around for a refund for a dress that doesn’t fit me. They just offered me a 10% discount to keep it. Why would I want to keep a dress that doesn’t fit. Save your money from this scum company. Terrible service. They won’t see another dollar from me.
I love this company. I’ve been purchasing from them for years and love the outfits, dresses, and jeans. No, they don’t refund your money if something doesn’t fit or you don’t like it. They do provide store credit and they have a convenient and easy process. The process is fair and straightforward. Great service!
26 March 2026
Unprompted review
Reply from VICI Collection
We appreciate you taking the time to share this with us.
Worth every penny. Yes, these items are pricey, but the difference in my skin and hair is night and day. I will never go back to a regular pillow case and I try to never sleep without a bonnet. Love my Blissy products!!!
21 December 2025
Reply from Blissy
We're so glad our products have made such a difference for your skin and hair! It's wonderful to hear you love your Blissy products and find them worth the investment. Thanks for sharing!
This is my go to for all of my skincare products. They offer great rewards system and timely shipping. I haven’t had to contact customer service yet. Highly recommend this company and their products.
28 November 2025
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Their primer is the best I’ve ever tried. I’ve tried the all. I have mature skin and have tried so many! Highly recommend their primer although they could include more product for the price.
Ordered a dress with a gift card April 24. It’s May 18th and I have yet to receive tracking information. The best part is that I had originally ordered a dress. It did not fit. They provided me with a $22 gift card and I had to email numerous times so they would apply the entire amount to the order. They had already deducted from the prior order so the credit was already less than what I paid. They were not allowing me to use the credit for shipping. After going back and forth, they finally allowed me to apply it by applying it and refunding me the difference. I thought that was nice. Now when I check the order it hasn’t even been shipped and there is no tracking!!! If I don’t hear from them, I will dispute the original charge with my credit card because I ended up with NOTHING!!!
5/26/25 UPDATE: THEY made a mistake on my zip code and now I HAVE TO WAIT until the item GETS BACK TO THEM via mail for them to ship it to me. This was 100% their mistake as I’ve placed numerous orders and did not change my address for this one. So here I am still waiting for an order I placed in April. HORRIBLE CUSTOMER SERVICE!!!
June 8, 2025: STILL NOTHING. I have not received my order. DO NOT TRUST THIS COMPANY WITH YOUR HARD EARNED MONEY. DISGUSTING HORRIBLE SERVICE!!!!
17 April 2025
Unprompted review
Reply from Commense
Hi Claribel,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by your recent experience with Commense. We highly appreciate your understanding and are committed to addressing your concerns.
Please rest assured that we take all customer feedback seriously, and we are actively working to find a resolution that meets your satisfaction. Our goal is to ensure a positive shopping experience for all our customers, and your input is invaluable in helping us achieve that.
Don’t buy Spa Finder gift cards. You won’t be able to find a spa to use them at. I couldn’t even use it where it was purchased. Shame on this company!
2026 UPDATE: That gift card is still sitting inside my dresser.
18 April 2025
Unprompted review
Reply from Spafinder
Dear Melissa, we're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it must be to receive a gift card and then struggle to find a participating location to use it, especially when the spa where it was purchased doesn't accept it. This certainly isn’t the experience we want for our customers. We’d like to look into this further and see how we can help—please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to request more information so we can assist you directly.
Regards, Josh R. Spafinder.com
**UPDATE FROM SPAFINDER.COM 05/05/2025:**
Hello Melissa, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
We order from Juniors all the time. We do the online order and the cheesecakes always arrive well packed with ice. We then thaw out what we plan to use. They always taste amazing and we get lots of compliments. I will keep ordering them for every event. I highly recommend this company.
Ordered some flowers and what they received looked horrendous. So embarrassing as it was a gift for my boss. Never again! Stay away from this unreliable and useless company.
Cute clothes but good luck when you need to return something. I bought a $35 dress that was completely see through and open back so I wanted to return it. I don’t mind paying a return fee but they offered me $11 refund or a $22 store credit. I don’t recommend this company. That’s not a fair return policy.
12 April 2025
Unprompted review
Reply from Commense
Hi Melissa,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by your recent experience with Commense. We highly appreciate your understanding and are committed to addressing your concerns.
We failed to locate your order due to insufficient order info, could you please contact us again at service@thecommense.com? Kindly indicate in the email that you've left a review on Trustpilot. We are also available on social media. Facebook: @Commense // Instagram: @commense.official
Please rest assured that we take all customer feedback seriously, and we are actively working to find a resolution that meets your satisfaction. Our goal is to ensure a positive shopping experience for all our customers, and your input is invaluable in helping us achieve that.
AVOID THIS SCAM COMPANY! Purchased two items. The first was not the correct color and was damaged. The second was missing a strap and the bottom of the dress was unraveling. There is no customer service number to call or return process. Their posted phone number is disconnected and they won’t reply to any emails. Their return process says to send an email and they will reply within a specific time frame. The problem is they don’t reply. I had to dispute the charges to get my money back. If you look, they changed their Facebook page from Sylvia hot to Svvia hot. Scam company —stay away!!!!
Made several purchases and wanted to keep several dresses, return one item, and exchange another. The process was seamless! Their customer service is great and everything is adorable. Highly recommend this company.
6 April 2025
Unprompted review
Reply from Edikted
Hi Melissa,
We’re thrilled to know you're loving your new pieces, and that your shopping experience was smooth and enjoyable—from purchase to return.
We truly appreciate your support and recommendation, and we hope to welcome you back soon!
This outfit is buttery soft and two pieces. Love the two pieces so you can easily use the restroom. The outfit did not fit, but their customer service is stellar, hence the five star review!!!
Dishonest return policy. Sent in a dress within the return window. It was flawless, never worn. My return was denied. Looked them up and this is common scamming practice for them. Do not shop here. I received my item back—still flawless. Shame on Zara.
Not happy with their customer service. I made a mistake in replenishment and cancelled it. They wouldn’t reinstate it at same rate. Poor customer service. Chat is unresponsive. Placed my final order and will get them elsewhere. Message below did NOT resolve a thing. They just said they couldn’t do it. Why not? Customer service is important and not a priority for this company.
10 August 2023
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review.
I am sorry that your order has faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.