Peter Sisson

To our surprise we were delivered a top up we didn’t need (certainly at current prices) but this was probably because the tankscout reading was zero.It was zero because the old tankscout has been removed and we are waiting for a replacement to be delivered. We have been waiting for the replacement since mid September. Right hand and left hand…I’m afraid.

Sola - it was great speaking with you on 15th July and after many conversations with some of your colleagues over the past year or so, at long last I felt that progress was being made in getting an engineer to our flat in order to replace the existing meters with a smart meter. So thank you, but of course the key test will be if your Appointment Team do actually arrange for an engineer appointment some time over the second half of August, as I requested and we discussed.
Peter Sisson

Helpful phone call then easy navigation when subsequently purchasing on line.

Having had a full top up on 4th October we were sent an email late on the 9th telling us that another delivery was coming on the 10th. I phoned early on the 10th to say that the delivery would be a waste of time as our tank was full. The man I spoke to noted the position and said he would cancel the delivery, but nevertheless a lady texted and phoned my wife later in the morning. To make matters worse the driver's route was not altered and he turned up at our house - it was only when he had arrived at our house that he was told that his schedule had been changed. He had already changed his tanker from Red Diesel to domestic oil for our delivery, and he then had to return to base to change back to Red Diesel. I suspect the error may be due to the fact that we have a non-standard Tankscout threshold of 40%.