United Kingdom
Review of Glasses2You
Reply from Glasses2You
Hello Rupert,
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with our service and your new glasses. If you need any assistance in the future, please don't hesitate to reach out.
Regards
Russell
Review of Vision Care Clinic
An amazing caring, professional team who provide an excellent service.
Reply from Vision Care Clinic
Thank you for your kind words.
Review of LD Mountain Centre
Review of Glasses2You
Fantastic company, made every effort to get things right, v good response to telephone and email questions. V prompt delivery. Absolutely delighted with the glasses and the company
Reply from Glasses2You
Hello Rupert
Thank you for your great feedback which we really do appreciate.
Thank you and I hope you have a great weekend
Regards
Russell
Review of INMOTION
They bent over backwards to refund an item despite a missing receipt. Really excellent team
Review of Opodo
I booked a Flex airline ticket, knowing I might have to change it. Within an hour of making the booking, I needed to change the outbound flight, but did not want to change to the return flight. The app said this could be done at no cost and the change was being processed.
2 days later I received a call stating that I had to change both flights to be eligible for a change in flights. Nowhere did it make this clear on the website or the terms and conditions. It does say that "Flexible product must be used by all passengers on all flights". Flexible product is not defined. They declined a refund, so I had to spend another £160 for new flight on top of the old flight cost.
Their customer services line is slow and understaffed. Their response to previous complaint was never received.
I suggest that you DO NOT BUY FLEX OPTIONS, better still avoid Opodo.
Reply from Opodo
Hi Rupert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Review of Opodo
Opodo free prime membership was a nightmare to sort out and cancel before subscription fees. To cancel you have to log in and I still have no password. V helpful person on phone line.
Reply from Opodo
Hi Rupert,
Thank you for taking the time to share your review. We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver.
We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder).
We hope to serve you again in the future.
If you have any further questions, we’re always happy to help.
Sincerely,
Richa
Customer Care Team
Review of Partridge Cycles
Bought a nice electric HaibIke which was basically a good bike. However it was sold with one loose pedal and one completely misthreaded. This pedal fell off when I was miles from home.
The mudguard stays also disconnected and were not easily fixed at home.
The bike was good, the Partridge workshop which assembled the bike was not.
Review of Rightangled
Speedy service, emailed when they received the kit - 5pm Saturday result around 5 hours later.
Reply from Rightangled
Hello,
Thank you for your review and feedback!
We understand how important it is for customers to receive their results as quickly as possible so that they can resume their lives.
This is why we work tirelessly to ensure that you receive your kit on time, and that your sample is processed as quickly as possible.
If you have any further questions please do not hesitate to contact us. You can also visit our FAQs page for further information.
Kind regards,
Rick