FALSE REFUND CONFIRMED — MONEY NEVER ARRIVED — FORCED VOUCHER
Title: 🚨 FALSE REFUND CONFIRMATION — FORCED VOUCHERS — DECEPTIVE PRACTICE — AVOID
Date of experience: 29 July 2026
I paid £617 for ticket ZGE62H for travel on 29 July 2026 — Accra→Casablanca→London Heathrow. This ticket became a duplicate booking when British Airways rebooked the passenger onto the SAME Royal Air Maroc flight — it was never used, impossible to use.
On 17 August 2026, Royal Air Maroc emailed me — Confirmation No. 426566973649 — stating: "We confirm that your refund has been credited to the payment card."
NO MONEY EVER ARRIVED. When I asked for proof of payment, they stalled for days and provided nothing. Then they kept changing their story:
• ❌ First: "Only taxes refundable" — £145.10 instead of £617
• ❌ Then: "Voucher only" — £612.70, locked for 12 months, NOT cash to my bank
They sent a written confirmation of payment that never existed. Now they refuse a cash refund and try to force a voucher — which is illegal under UK consumer law. Refunds go back to your original payment method — not a voucher you never agreed to.
Deceptive confirmations, bait-and-switch tactics, and total disregard for passenger rights. A national carrier should not behave like this. I am now reporting them to the UK Civil Aviation Authority and proceeding to Small Claims Court.
Pros: None.
Cons: False refund confirmations, stalling, forced vouchers, breaking UK law, terrible customer service.