D T

Ordered a ghillie shirt which never turned up despite numerous email promises from the company to send the next day. Eventually requested a refund as found a shirt elsewhere and finally received a refund after over a month.

Although the saurkraut was delicious, the kimchi had gone off as it was very fizzy and the veg at the top had gone dark and slimy. I asked for replacements which they did send, but they too had also over fermented and were fizzy and inedible. Reluctant to order again.

Bought a convector heater on 20th Jun '25, but it wasn't fit for purpose. It took an age to heat up, and didn't heat the small room we put in at all. Returned it today for a refund only to be told that we couldn't return it as the seal was broken on the packaging. When we said how are we supposed to know if the heater is any good without trying it first, and condescendingly the lady told us we should of done our home work. I actually spent ages looking at heaters before deciding on this one. She didn't even offer an exchange for another heater. Very rude and poor customer service

Absolutely brilliant day and experience. Jim was very engaging with great knowledge and superb food. We loved experiencing new flavours and gaining knowledge of local plant species. Can't wait for his nettle and fermenting courses when he starts them up again.

I'm constantly being bombarded with text messages at all hours, despite formally requesting them by email to remove my details from their database, of which they are refusing to. They have responded to say they are unwilling to remove my details as requested. This is clearly in breach of the data protection act, but they seem unconcerned with this and continue to harass me. UPDATE: In the terms of the data protection act it is not incumbent on myself to remove my details from your database. I have made a formal request to you several times as per data protection guidelines to take my details off your system which you are in breech of and liable for financial penalties if you do not comply. Simply saying do it yourself is not acceptable.

Went yesterday, and Lesley, Jo and Calli went above and beyond customer service, as the boots I wanted they didn't stock in my size or on their website, so even though they wouldn't make a sale, they measured me up for the right length riding boot, wrote all the details down and explained the boot manufacturer's sizing details. Would definately recommend, as these girls know what they're talking about when it comes to riding equipment. Thank you so much.

I bought 2 rechargeable dehumidifers on a BOGOF offer, only to receive 3 instead of 4 dehumidifers. Have sent several emails, and given customer service plenty of time to reply (they even had the cheek to send an email to review the items), but have not responded to my emails. It seems once they have your money they don't want to know. Clearly their offer is bogus and trading standards should be made aware.

Great communication as to when our order will arrive, fast and efficiant service

I ordered from these guys on 23rd Nov, which arrived on 25th Nov with 3 tins of soup missing which I've been charged for. I emailed the day the order came, as well as phoned them, but no answer. I finally left a message on Facebook, and a chap called Jem got back to me, and said I'd had the order a week, basically accused me of lying before hanging up. Considering how bad 2020 has been for a lot of businesses you'd think that a business like theirs would welcome new custom. Clearly not. There are plenty of other ethical businesses that offer far better service, so I'll give them my custom in future and advise others to do the same. Update. Goodness Direct said they would refund the remaining amount, but when I checked my account a few days later, they had only given me a partial refund. I won't be ordering from them again, as trying to get a refund is like pulling hens teeth. There are much better online ethical stores out there, with far better customer service.