My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more
Company replied
I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more
Company replied
All The food i ordered was correctly selected and carefully packed. I needed vengan good for my family what are arriving next week. I received my order in record time Delivered well by parcel... See more
Company replied
Company details
Information provided by various external sources
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Contact info
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Terrible delays to order
Terrible delays to order, ended up paying as much in postage as supplies!
Never again!
17 July 2026
Unprompted review
Reply from Real Foods
We're sorry to hear about your experience and understand how frustrating delays can be.
We always aim to dispatch orders as quickly as possible, and we're disappointed that we didn't meet your expectations this time.
We'd appreciate the opportunity to look into what happened and see if there's anything we can do to make things right.
Please get in touch with us directly with your order details. Thank you for your feedback—it helps us improve.
Real Good Service from Real Foods
It was easy to find things I wanted on the website and then to complete the order. Real Foods kept me updated as they waited for stock of one item and then during the shipping process and then voila! the order had arrived before I knew it. Everything was well packed to avoid damage to anything and I was very happy!
15 July 2026
Unprompted review
Reply from Real Foods
Thank you so much for your wonderful review!
We're delighted to hear that you found our website easy to use and that you were happy with the communication throughout your order.
We always aim to keep our customers informed, especially when we're waiting for stock, so it's great to know you appreciated the updates.
We're also pleased your order arrived quickly and that everything was packed securely.
Thank you for choosing Real Foods. We look forward to serving you again soon!
Great range of foods snd reliably good…
Great range of foods and reliably good service
12 July 2026
Unprompted review
Reply from Real Foods
Thank you for your wonderful review!
We're so pleased to hear you enjoy our wide range of food and that you've consistently experienced great service.
We really appreciate your support and look forward to welcoming you back again soon!
Reply from Real Foods
Thank you so much for your fantastic review!
We're delighted to hear you had a first-class experience with our customer service. Your kind words and 10/10 rating mean a great deal to our team.
We really appreciate your support and look forward to serving you again soon!
Great shop
Great shop, fantastic products and quick delivery. We have been buying from Real Foods for a few years and have never had any issues.
8 July 2026
Unprompted review
Reply from Real Foods
Thank you so much for your wonderful review!
We're delighted to hear you've been shopping with Real Foods for several years and that you've consistently had a great experience with our products and delivery.
Your continued support means a great deal to us, and we look forward to serving you for many more years to come.
Thanks again for taking the time to share your feedback!
They're the best
They're the best. Have been with them for years and often recommend them to friends and clients. Fresh produce, reasonably priced, good stock, friendly and prompt service. Thank you.
25 June 2026
Unprompted review
Reply from Real Foods
Thank you so much for your wonderful review and for your continued support over the years.
It means a lot to us that you not only choose to shop with us but also recommend us to your friends and clients.
We're delighted to hear you enjoy our fresh produce, fair prices, and friendly service.
We truly appreciate your kind words and look forward to serving you for many more years to come!
Support independent retailers, not big corporations!
Great service, very competitive prices, and fast delivery. What's not to like? Highly recommend.
2 July 2026
Unprompted review
Reply from Real Foods
Thank you so much for your fantastic review and for supporting independent retailers—it really does make a difference.
We're thrilled to hear you were happy with our service, competitive prices, and fast delivery.
Your recommendation means a great deal to our team, and we look forward to serving you again soon!
Reliable company
The website is extensive with products you don’t see elsewhere as well as familiar items. The communication is good not repetitive or overwhelming & delivery is prompt. The regular bulk items I buy are exceptional value.
30 June 2026
Unprompted review
Reply from Real Foods
Thank you so much for your wonderful review!
We're delighted to hear you've enjoyed both our unique product range and the great value of our regular bulk items. It's also fantastic to know our communication strikes the right balance and that your orders arrive promptly.
We really appreciate your support and look forward to serving you again soon!
bigger discounts
I like the fact that I get bigger discounts per kg the more I buy. Also the service was quick, with delivery just a couple of date
29 June 2026
Unprompted review
Reply from Real Foods
Thank you for your fantastic review!
We're delighted to hear you enjoyed our bulk discount pricing and found great value in buying more. It's also wonderful to know your order arrived quickly.
We really appreciate your support and look forward to serving you again soon!
Reply from Real Foods
Thank you very much for your kind feedback — we’re delighted to hear you’re happy with our range, delivery, and packaging, and we really appreciate your support.
Good produce
Good produce, delivered on time and fair prices for the quality of the food. Only criticism is packaging is weak; one bag of flour burst at the bottom of the box. The box was very heavy and the deliverer had problems getting it over the doorstep. We had to push it over the laminate floor into the kitchen to unwrap as my husband and I could not carry it. Could the goods be packed in two smaller boxes?
25 June 2026
Unprompted review
Reply from Real Foods
Thank you very much for your lovely feedback — we really appreciate it and will happily pass your helpful comments on to our packing team for consideration.
Order ref 472819
Order ref 472819
I purchase 2 x 1 kg of Le Paludier brand , these guys send me Le Natursel brand and tried to convince me both are same. In fact the answer I got was ridiculous " "I have received confirmation from our buying department that these are the same products.
I believe that Le Natursel is a distributor of the Le Paludier brand.
Where they are the same product, they are in different packaging’s because we purchase from wholesale, rather than directly from Le Paludier."
Its like saying M&S and Tesco tea are the same because both buy from the same tea estate. Just horrible company with zero customer services . Did not even admit their mistake . I do not recommend buying from these retailer.
10 June 2026
Unprompted review
Reply from Real Foods
Thank you for your review, we really appreciate your honest feedback.
We wanted to acknowledge that upon further investigation we have concluded that, whilst closely related, these are two separate products.
In light of this, these have now been correctly listed on our website. Thank you for bringing this to our attention.
Excellent service
Fast delivery, and good and personal communication from the company.
16 June 2026
Unprompted review
Reply from Real Foods
Thank you for your kind feedback! We're glad you had a great experience 😊.
Excellent food
Excellent food , only good thoughts ! Wonderful company I buy regularly from.
16 June 2026
Unprompted review
Reply from Real Foods
Thank you for your kind review!
We are delighted to hear that you are happy with our service.
We look forward to continuing the good work.
Good quality produce particularly the…
Good quality produce particularly the Brazil nuts. However the bags had split in transit, or may not have been sealed properly, and the prunes and brazils had got mixed up with everything else.
10 June 2026
Unprompted review
Reply from Real Foods
We really appreciate you leaving a review!
Delighted to hear that you are happy with the quality of our produce. This is something that we continue to prioritise everyday.
We do sincerely apologise that your item had split open during transit. Please know that we will look into this immediately, to see what we do to minimise this.
From all of us at Real Foods, we thank you for supporting small independent businesses like ours.
Hate to write this
Hate to write this, as have been a long-time customer of Real Foods’ first wee shop in Morrison Street, but the packet of bay leaves recently sent to us was not at all up to standard. They had very little aroma, and many were brown as this looked like very old stock. The contrast between this packet and the previous one I bought online from someone else is like chalk and cheese. I don’t think the very slow delivery was your fault, but the lack of quality in a basic simple herb makes me cautious about trusting you again with serious items, and I would be glad of your reassurance on this point.
11 May 2026
Unprompted review
Reply from Real Foods
Thank you for your honest review. We appreciate you feedback greatly and hope to continue our long standing relationship.
I am really sorry to hear that this has been your experience. We take quality issues very seriously, as we take pride in our range and quality of products.
This has already been raised with our team, to ensure that we can rectify this immediately.
All The food i ordered was correctly…
All The food i ordered was correctly selected and carefully packed.
I needed vengan good for my family what are arriving next week.
I received my order in record time
Delivered well by parcel force.
Thank you
Food like unsulphured apricots are not available anywhere else.
Thank you
10 June 2026
Unprompted review
Reply from Real Foods
Thank you for leaving a review!
We are delighted to hear that everything went smoothly.
Reply from Real Foods
Great to hear that you were satisfied with our service!
Thank you very much for taking the time to leave a review.
Was happy to pay a little more because…
Was happy to pay a little more because we like the laundry liquid scent. Unfortunately we were sent the wrong scent to what we ordered and could have paid less for this scent elsewhere.
8 June 2026
Unprompted review
Reply from Real Foods
We're very sorry that you received the wrong scent. We understand how disappointing this is, especially when you specifically chose and paid extra for a particular product. Thank you for your feedback, and please accept our apologies for the mistake.
Great quality food
Great quality food, promptly dispatched with the free delivery for quantity and no surcharges.
Packaging not appropriate for a heavy object however, and fell apart somewhere in transit but with goods inside intact.
8 June 2026
Unprompted review
Reply from Real Foods
Thank you for your honest review!
We are delighted to hear that you are happy with the quality and delivery.
I am sorry to hear about the dispatch and we will work on this, with our couriers and packers.
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