SA

Sara

Denmark

Reviews

Review of CleanFriend


Rated 1 out of 5 stars

Save Your Money! The Products have TEMU quality!

9I regret buying these products. Based on my experience, they do not perform anywhere near the way they are advertised.

The vacuum cleaner has weak suction and often leaves behind dust and small debris even after going over the same spot several times. On the highest suction setting, it becomes extremely loud. The bright green light on the front is also more annoying than useful, making it uncomfortable to use rather than helping you see dirt.

The steam cleaner was just as disappointing. The long power cable constantly gets in the way, and the steam output is far too weak for a product in this price range. It doesnt clean anything! For 800 DKK, I expected much better performance.

The return process made the experience even worse. Although the company advertises a 60 day return policy, customers have to pay for the return shipping themselves, and the return cost is expensive.

In my opinion, if a company truly stands behind the quality of its products, it should provide free returns so customers can shop with confidence.

Instead, I am ending up paying for products that did not meet my expectations and then faced additional costs just to return them. customer service! I dont want your sorry, I want free return n full refund for order #36941!

Based on my experience, I would not recommend these products or buy from this company again. Its Temu quality. Save your money!

8 July 2026
Unprompted review

Reply from CleanFriend

Hi Sara,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that both products did not meet your expectations 😔️

We understand how frustrating it is when a product doesn't perform as expected, and we appreciate your honest feedback. Your comments regarding both the vacuum cleaner and the steam cleaner have been noted and will be shared internally with our product team.

I've also sent you an email regarding your case, which I hope you'll take a moment to reply to. I'd really appreciate the opportunity to help resolve this for you 💚

We're sorry that your experience with us didn't live up to your expectations, and we appreciate you giving us the opportunity to make it right!

Have a great day 🙏

Best regards,
Gustav, CleanFriend

Review of Switch Nails


Rated 1 out of 5 stars

I’m honestly shocked by the quality of…

I’m honestly shocked by the quality of these nails. They are literally made of cheap, brittle plastic and feel completely unsafe to use.
I ordered the Ballerina Nails, and the first issue was the length, they were extremely long. Not just slightly inconvenient, but impractical to the point where I had to cut them down myself. That alone already defeats the purpose of buying pre-shaped nails.
But the real problem started when I tried to fix them. The moment I began filing, they started releasing visible microplastic dust, and even worse, the edges began breaking down into tiny plastic particles. The nails literally started shedding.
This is not just poor quality, it feels unsafe. I’m genuinely concerned about using my hands normally while wearing them, especially when eating, as there’s a real risk of ingesting small plastic particles.
I had no choice but to remove them and order a new set from another website.
This product does not meet basic safety or quality expectations. I would not recommend it to anyone, and I expect a full refund.

17 April 2026
Unprompted review

Reply from Switch Nails

Hi Sara! Thank you so much for taking the time to give us feedback!

Our press-on nails are made from 100% recycled ABS plastic and finished with a protective gel polish coating.

All press-on nails on the market are made in the same way, that is, with a base made of some form of plastic.

Our press-on nails are completely safe, and we have had this verified by several independent parties, which also allows us to sell our product within the EU, where strict guidelines apply.

I don’t see that you’ve been in touch with our customer service, so please feel free to email us at info@switch-nails.com and we’ll be happy to assist you further! ☺️

Warm regards,
The Switch Nails Team

Review of Danica


Rated 1 out of 5 stars

Is Danica getting commisions from their own doctor list ?

They advertise themselves everywhere, but when you actually need to use the insurance, it becomes a completely different story.

You’re basically forced to choose from their limited list of doctors if you want to be covered. That’s honestly so annoying. Doctors are not something you just pick from a random list. People trust specific doctors for a reason. Maybe you feel comfortable with someone, maybe you’ve been going to them for years, maybe you just trust them more. Why should that not matter?

Because of this system, most of the time you don’t even get a refund unless you follow their list exactly. So what are we even paying for then? and they say it is our coverage rules blah blah. basically Cult!

And let’s be honest, all doctors in Denmark already have CVR numbers and are authorized to practice. So why does Danica need to create their own list on top of that?

It just makes you wonder what’s really going on behind it. Why are patients being pushed toward specific doctors? Is Danica getting commisions from the doctos they send patient to ??

Because right now, it just controling and unfair.

9 April 2026
Unprompted review

Reply from Danica

Dear Sara

Thank you for sharing your feedback with us. We understand your concerns about the level of choice in selecting doctors under our health insurance coverage. Please know that we carefully select our network partners to ensure that our customers receive high-quality care while also maintaining affordable insurance package prices.

By working with trusted providers, we're able to uphold strong standards of service and keep costs manageable for all policyholders. If you have specific preferences or questions regarding your coverage, please reach out to our customer service team—we're here to help and support your healthcare needs.

Kind regards
Helene

Review of Tryg


Rated 2 out of 5 stars

It takes ages for case to be paid out

It takes ages for cases to be paid out with Tryg. I went through several damages months ago and some of the cases are still not processed.

I constantly have to call to follow up, send more documents, and answer more questions just so they finally get convinced to process the claim. The amount of time I’ve had to spend chasing my own insurance company is exhausting.

Contacting them is another pain. The AI phone system barely understands anything and it makes a simple call unnecessarily difficult.

I’m very dissatisfied with the service. It feels like the quality is declining while the prices keep increasing. At this point I’m seriously thinking about switching insurance.

12 March 2026
Unprompted review

Reply from Tryg

Hi Sara,

Thank you for sharing your experience.

I’m sorry to hear about the challenges you’ve encountered in connection with your claim.

While processing times can vary depending on the type of damage, it is regrettable that you have felt the need to follow up repeatedly to ensure that your case was handled. That is not the service level we aim to deliver.

If you would like us to review the matter further, you are welcome to send an email to hej@tryg.dk with your contact details. I will then ensure that you are contacted by our claims department so we can look into your case.

Kind regards,
Rikke, Tryg

Review of AniCura


Rated 1 out of 5 stars

Worst animal hospital

Worst animal hospital
The vets are not skilled, and the way this hospital handles mistakes is infuriating. Every time I call to speak directly to a vet about the mess they created, I am blocked by staff who say the vets are “not available” and that someone will call me back. That never happens. Not once.
I have been chasing this for 6 months. Six months of being ignored, dismissed, and given empty promises. The lack of responsibility and basic professionalism is shocking.
When you are dealing with animals’ health, this kind of behavior is not only unacceptable, it is dangerous. This place shows zero accountability, and I will be escalating this to the authorities.

9 February 2026
Unprompted review

Review of Nupure


Rated 2 out of 5 stars

Expensive Forced Currency Conversion at Checkout

At checkout, prices are automatically converted into the local currency using a very expensive exchange rate, with no option to choose which currency to pay in.

This means you end up paying significantly more for the exact same items and only discover the real price at the very last step of checkout. There is no transparency and no customer choice.

Large international platforms like Amazon allow customers to choose whether they want to pay in EUR or in their local currency. This company does not, and the result is misleading pricing that clearly works against the customer.

The products are already extremely expensive. This forced currency conversion makes them even more overpriced and leaves a very bad impression.

On top of that, shipping prices within the EU are also expensive and difficult to justify.

I would not recommend purchasing unless these practices change.

3 February 2026
Unprompted review

Reply from Nupure

Dear Customer,
Thank you for your review.

Thank you for taking the time to share your detailed feedback. We understand your frustration regarding the currency conversion and pricing transparency at checkout.
The currency conversion is handled automatically by the payment service provider based on the customer’s location and selected payment method. Unfortunately, we currently do not have the ability to offer a manual choice of billing currency within this process. We regret that this has caused confusion or the impression of a lack of transparency.
We take your feedback seriously and will forward it internally for further review, as we are continuously working to improve the checkout experience for our international customers.
Regarding shipping costs, these are calculated based on logistics partners, destination, and handling requirements. We understand that this may not always meet expectations and appreciate your honest input.
Thank you again for your feedback — it helps us identify areas where we can improve.

Kind regards,
Tanja
Nupure
Customer Service

Review of AniCura


Rated 1 out of 5 stars

Incompetent vets

I took my cat two times to this clinic and every time the treatment was not good enough n comprehensive n had to do a revisit to another vet to fix the issue n the cost has been crazy, 3000 to 8000 dkk! I dont recommend this place at all if you love ur animal and your money.

29 December 2025
Unprompted review

Review of Kiwi.com


Rated 1 out of 5 stars

They are SCAM

They are scam and I lost a lot of money by booking fligths with them. the customer service is trash. the informations on the booking confirmation is vague and it is impossible to find your booking or do changes or cancellations. there is no customer service to call or reach out. I had to change a flight and I was in rush and because I was not able to to change it through kiwi and no one was responsive I had to buy a new ticket. Also they are not able to process refund from the airlines in case of changes and all. buy directly from Airline and avoid this website as much as you can becasue Kiwi wont refund any money to you if things go wrong.

9 November 2025
Unprompted review

Reply from Kiwi.com

Dear Sara,

Thank you for leaving us your review. We understand your frustration and have thoroughly reviewed your booking to address your concerns.

Your booking was made using a Saver fare, which is non-changeable according to the fare rules agreed upon at the time of purchase. This means that modifications to the flight date, time, or route are not permitted under this fare type.

If you would like to explore your options further, you can fill out the refund application form on our website, and we can submit a request to the airline on your behalf. Please note that the final decision regarding any refund will be made by the airline according to their fare rules and policies.

If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us.

Kind regards,

Customer Advocacy Team

Review of iHerb


Rated 1 out of 5 stars

Scam website

I placed an order the other day and I havent received any order numebr, email or details of the shipment while the money is deducted from my account. I Should have checked the reviews here. Its a scam site☹️

20 August 2025
Unprompted review

Reply from iHerb

Dear Valued Customer,

We would love to help and apologize for this experience. Please go to our Customer Service page and select 'Write a message'. After completing the form and submitting it, a trained agent should respond shortly to assist you further.

We are standing by to help and hope to hear from you soon.

Review of Footfolk


Rated 2 out of 5 stars

The shipment is too slow

The shipment is too slow. its like ordering from China not DK :(

12 August 2025
Unprompted review

Reply from Footfolk

Kære Sara

Af hjertet tak for din anmeldelse her! - Jeg bekalger meget forsinkelsen på 1 dag på din levering, det er noget jeg knokler vildt meget for at undgå!

Som det fremgår på hver enkel vare på hjemmesiden, så er der nogen af de sko jeg sælger, som kommer fra et fjernlager, da jeg er en smule begrænset på pladsen. Det betyder at leveringstiden på de vare er 6-8 hverdage, og jeg har leveret din ordre på 9 dage, og det beklager jeg!

Jeg håber dog, at din oplevelse generelt var bedre end at købe fra Kina, og ligeledes at du er tilfreds med returprocessen.

Af hjertet tak for at støtte op om min lille forretning. <3

Kh Freya

Review of Pcgameskey.com


Rated 5 out of 5 stars

Great customer service

Great customer service. Very patient on a late Sunday night to help me.

Highly recommend

3 August 2025
Unprompted review

Reply from Pcgameskey.com

Hello there,

Thank you for an excellent review!
We are thrilled that you enjoyed your experience shopping at Pcgameskey.com! Do come back again!

Cheers,
Team Pcgameskey

Review of Vivobarefoot


Rated 1 out of 5 stars

very bad customer service

very bad customer service, u cant cancel the order. I had Gpay changing the delivery address and it was wrong and went through, they cant cancel the order or change address, saying we have to write to our warehouse and reply to u in 48 hours! what if they ship the order to a wrong destination in 48 hours!???? super stresfull and bad service!

28 July 2025
Unprompted review

Reply from Vivobarefoot

Thank you for your feedback; we're sorry to hear about the incorrect address from Google Pay, and that the order could not be cancelled straight away.

As per our order confirmation email, our team are quick to pick & pack orders. Due to the sheer number of orders we are processing each day, it is sadly not always possible for our warehouse team to respond to your request and pull the order from our processing line in sufficient time.

However, please be assured that our team will be in touch as soon as possible to confirm the outcome, as soon as the warehouse respond to your request.

Review of CBB Mobil


Rated 2 out of 5 stars

Det er ikke rimeligt at tvinge folk til automatisk betaling.

Det er virkelig ikke i orden, at man bliver tvunget til at tilmelde sig automatisk betaling for sit abonnement.
Folk bør selv have kontrol over, hvor meget de vil bruge og betale. Jeg bryder mig ikke om at opdage ved et tilfælde, at der er trukket penge fra min konto, blot fordi saldoen var høj nok – uden at jeg har fået en advarsel eller mulighed for at afmelde det.

Det er slet ikke i orden at fjerne valgmuligheder og tvinge brugere ind i automatiske løsninger.
Hver måned er jeg nødt til at ringe til jer for overhovedet at kunne lave en manuel indbetaling – og nu fjerner I også den mulighed fra hjemmesiden?

Det er virkelig frustrerende og ikke en god brugeroplevelse.

30 May 2025
Unprompted review

Reply from CBB Mobil

Det kan jeg selvfølgelig kun beklage, skal være din oplevelse, Sara 💛

Vi har ikke fjernet muligheden for optankning, den vil blot komme, når der er minus på din saldo.
Det er absolut ikke hensigten at skabe dårlige oplevelser - det er faktisk blot for at hjælpe, så der er overblik over saldoen, og muligheden for automatisk optankning har altid været, så du selv kan bestemme beløbet, der tankes med.

Har du spørgsmål eller brug for yderligere fra mig, må du endelig række ud på trustpilot@cbb.dk 📬

Tak for din feedback og dejlig dag til dig.
Julie, CBB

Review of Instabox


Rated 1 out of 5 stars

Very slow delivery

Very slow delivery! It seems they use turtles for their postal services!

I am angry my package hasn't arrived yet !

13 January 2025
Unprompted review

Reply from Instabox

Hi! Thank you for sharing your experience with us, it is very valuable for us to know so that we can improve our services for the future. We are deeply sorry to hear it took this long for your parcel to arrive. We are keeping our fingers crossed we’ll get a new chance to deliver to you again soon, so that we can prove how fast we can be. Kind regards, Instabox

Review of Dyson Danmark


Rated 4 out of 5 stars

Feedback as their webform is small to write in

Hi, I just wanted to ask you why dont u have different colors of the products in dk? I want the long hair airwrap & u only have black, my hair is also black & it is not visible when I use the product. black on black! other models have different accessories which is not matching my needs. u need to have for each model both dark & light colors for people with black & blond hair. it is stopping me from buying the product, with the hope of finding it in other countries or waiting for you to change the listings. hope u consider.

7 December 2024
Unprompted review

Review of Bar7


Rated 1 out of 5 stars

The worst service…

The bartenders ignored us for 20 minutes and serving others. They were seeing we were standing there and ppl came after us got served and all but seemed they ignored us on purpose. Specially a tall guy with glasses. We cant even order n get fair respectful treatment as a customers. the type of ppl they hired to be at the counter is so disappointing and low level. They need so lay off the staff n hire a new team who know how do service n respect customers. I've been a bartender n understand it is busy on Friday but what i experienced was rude n unacceptable. also usually a beer with very low alchohol affect me, here we had 2 cocktail with rum n no affect. It seemed they skipped the alchohol part n served juice!

18 October 2024
Unprompted review

Review of Curfew


Rated 3 out of 5 stars

Cool set up but ...


Cool set up but ...
3/5 The bartender gave me aloholic beer instead of non alchoholic after I already had a cocktail, which made me end up with too much alcohol in my blood n get drunk. My tolerance for alchohol is low and they should be careful what they serve customers.
1/5 The bartenders way of designing the drinks or how the drinks are served is so basic. When you come to such a cool place, you expect the drinks also at least to look creative, with some interesting design n garnish, not just a glass with drink n piece of jelly in it. Come on guys! its 2024, tik tok age. Get some inspiration from awesome bars around the world n be a little creative n innovative in serving the drinks ... make it an experience than just a drink in a glass ....

20 September 2024
Unprompted review

Reply from Curfew

Dear Guest,
First, thank you for visiting us.
The only thing we will apologize for is the mistake with the beer, as errors do occasionally happen. Unfortunately, since we rarely get requests for beer, this particular error occurred. The curious thing is that the bartender apologized and offered you a non-alcoholic beer, which you declined, despite mentioning that you don’t handle alcohol well? That being said, we take full responsibility for this isolated incident.

As for your ongoing criticism regarding the creativity of our drinks and lack of garnishes, it’s clear that you do not fully understand what makes a great cocktail bar, as it’s not just about the drinks. Our cocktails are meticulously crafted with thoughtful design and garnishes that complement the overall experience and service. We take pride in the innovation behind each one. Your comment about our drinks being “basic” is simply inaccurate.

Regarding your suggestion to take inspiration from TikTok, we are not interested in advice from someone whose vision is rooted in short-lived trends. We aim to create an experience built on craftsmanship, skill, and long-term quality, not viral fads. Critique is always worth listening to, but not always worth taking on board – not everyone will be able to see your vision the way you do, and in your case, you fall into this category.

We suggest you explore what makes a true cocktail experience beyond superficial trends, rather than rushing to make a review on a platform, if you wish to fully appreciate what Curfew offers.

Best regards,
Humberto Marques
Bartender & Bar Owner

Review of Valby kino


Rated 1 out of 5 stars

I went to this cinema last night for…

I went to this cinema last night for the first time. We selected the seat at the back and a huge speaker was above our head. The movie was kind of scary movie and with alot of scream scenes and in the beginning of the movie we had to change seats. The number of speakers in that small cinema was too much that I got worried my ear got damaged of too much loud sounds from 10 12 speakers and the high volume of the movie. Seriously they need to remove few of the speakers in those salons. I dont know if it is meeting the correct standards.

1 September 2024
Unprompted review

Review of DFDS


Rated 1 out of 5 stars

I really didn't like the experience of…

I really didn't like the experience of this ship. Its old. The small rooms are like prison cells. The walls and interior of the rooms were very old. And i was feeling nothing was clean because of it. Imagining how many thousands of ppl stayed there and they didn't renovate or clean out the rooms to make them look fresh.
Also there is not much to do on the ship except eating. No entertainment...Free Internet is not available and it makes it even more boring. I had Internet from my sim card but in the room didn't get antenna. Had to go the floors to get some Internet. The amount of comfortable couch or seating was limited. Ppl are usually tired n would like to sit comfortably on some couches next to the windows. Instead you put so many uncomfortable hard chairs just around the cafe. There were only 2 couches on floor 7 n 5 n people were waiting for them to empty out so they can use it. In The little italia restaurant the food was sooooo bad. Margarita pizza is the easiest pizza but they couldn't even make that right. It was so so bad. In overall I dont recommend this cruise at all. Its not a unique cool experience. It has been long and boring for me. I got it because of my friends always asking if i tried this cruise to oslo. If i knew it was like that,i would have booked a flight ticket at least for the return.

29 August 2024

Reply from DFDS

Dear Sara,

We appreciate you taking the time to share your feedback about your recent cruise experience. We understand your disappointment with the condition of the ship and the limited entertainment options.

We strive to provide a comfortable and enjoyable experience for all our guests, and we are sorry to hear that your expectations were not met. We value your feedback and will use it to improve our services and amenities.

Kind regards,
Nicola

Customer Experience Specialist

Review of rentacyberfriend.com


Rated 2 out of 5 stars

The money is little

the money is little, the site takes so much of it and then through international transfer and exchange and fees, what comes to account is nothing. not worth the time you put talking to people.

Also many move to telegram and whats app to be free from paying. there were people asking for my personal telegram and all, in order to avoid the money you charge them. you charge a lot as a mediary in between which is not good.

Also you cant even message the friends u found, in case u miss them.

11 July 2024
Unprompted review